Intercom, Inc.

NOVEMBER 9, 2022

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. So why not take a page from the startup book and set up new avenues and opportunities so people can innovate in their job? And that’s what we’re exploring today.

Innovation 226

Innovation Start-ups Government Technology 226

ECXO

MARCH 6, 2025

Continuous Improvement and Innovation in CX Unlike a finite project, CX transformation is never truly finished. Innovation goes hand-in-hand with continuous improvement. They could also be process innovations, like introducing a welcome orientation for new clients to help them get value from your product faster.

CX Transformation 339

CX Transformation B2B CX Government 339

eglobalis

MARCH 30, 2025

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. Even outside of tech, B2B manufacturers and service providers are using IoT and data analytics to monitor customer operations and anticipate needs.

AI 349

AI CX Sentiment Analysis Predictive Analytics 349

Zendesk

MARCH 24, 2023

There has been plenty for the manufacturing industry to be concerned about in recent times. Despite the challenges, the manufacturing industry continued to grow in 2022. Only those manufacturers that continue to adapt will thrive, and AI plays a major role in revolutionizing operations. And yet, there are causes for optimism.

Manufacturing 98

Manufacturing AI Machine Learning Healthcare 98

Futurelab

MAY 15, 2024

Customer innovation geeks (me included) like to tell “rags to riches” stories about how companies reinvented themselves based on a brilliant insight or a truly creative approach. A client of ours, a testing device manufacturer, had a service contract that promised replacement of broken equipment within the next 3 business days.

VOC 162

VOC Manufacturing Voice of the Customer Innovation 162

ECXO

JUNE 25, 2024

This capability not only speeds up the design process but also enables a more comprehensive exploration of innovative ideas. Additionally, AI can predict future trends by analysing historical data and projecting potential shifts in consumer preferences, enabling companies to innovate proactively.

AI 156

AI Customer Experience Legal Manufacturing 156

Futurelab

APRIL 26, 2024

When we advised a global electronics manufacturer on their innovation process, I thought their heads of R&D would bite my head off for even thinking of changing it. Too many innovations didn’t find traction with customers. #NoBullshitCX #20yearsFuturelab “Consumers should care. Check that.”

Engineering 162

Engineering Manufacturing Innovation Start-ups 162

Customer Think

FEBRUARY 2, 2024

Artificial Intelligence (AI) is transforming the manufacturing industry, leading it to a new era of innovation and efficiency. By leveraging artificial intelligence, manufacturers are optimizing their operations, enhancing supply chains, and overcoming challenges. enables manufacturers to refine production […]

Artificial Intelligence 59

Artificial Intelligence Manufacturing Innovation AI 59

Retently

MARCH 29, 2023

Tesla currently holds a satisfaction rating of 96 , outscoring every other car manufacturer company in Net Promoter Score® ratings. From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. It gives the feeling that you’ve got a taste of the future.

Net Promoter Score 197

Net Promoter Score NPS Manufacturing Customer Satisfaction 197

SugarCRM

SEPTEMBER 24, 2024

The cornerstone of carrying business today, especially in manufacturing, is the ability to foster collaboration across teams, departments, and even across the supply chain. As such, collaborative manufacturing became a central theme in modern manufacturing, powered by CRM tools. Here’s where CRM tools enter the scenario.

Manufacturing 48

Manufacturing CRM Innovation Customer Feedback 48

TeamSupport

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. This industry is full of complex machinery and detailed processes.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

Intercom

AUGUST 10, 2023

We think of innovation as something that happens behind closed doors, but what would you be able to unlock if customers felt they were part of the creative process? Today, most innovative solutions arise from the collective efforts of multidisciplinary teams, with each member bringing their unique strengths to the table.

Customer Journey Map 96

Customer Journey Map Innovation Start-ups AI 96

Customer Think

APRIL 25, 2021

Imagine a car manufacturer that does not allow any vehicle customization, or a retail bank. To meet the needs of the empowered 21st Century consumer, most companies, especially larger enterprises, need to embark on a customer experience transformation.

Customer Experience 144

Customer Experience Manufacturing Retail Innovation 144

Zendesk

MAY 24, 2023

It’s fair to say the manufacturing industry is on the fast track to digital transformation. It’s no surprise that manufacturers are looking for ways to cut costs while still maintaining quality. Here are four ways manufacturers are using AI in customer support and seeing big results.

Manufacturing 52

Manufacturing AI Artificial Intelligence Invoicing 52

Intercom, Inc.

JUNE 19, 2018

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. A new breed of innovative businesses, like Monzo, is going the other way. 1 obstacle for these executives.

Customer Expectations 216

Customer Expectations Real Estate Start-ups Machine Learning 216

Customer Experience Matrix

MAY 11, 2025

The standard model of technology diffusion , developed by Everett Rogers and based on New Deal studies of how farmers adopted new crops, offers the familiar segmentation of users into innovators, early adapters, early majority, late majority, and laggards. The paradigmatic example, at least in my mind, is deployment of electric power in U.S.

AI 62

AI Technology Technology Innovation 62

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. What are B2B manufacturing feedback tools?

Manufacturing 52

Manufacturing B2B Compliance NPS 52

Zendesk

MAY 9, 2023

It’s fair to say the manufacturing industry is on the fast track to digital transformation. It’s no surprise that manufacturers are looking for ways to cut costs while still maintaining quality. Here are four ways manufacturers are using AI in customer support and seeing big results.

Manufacturing 52

Manufacturing AI Artificial Intelligence Invoicing 52

C3Centricity

AUGUST 12, 2019

One of the most frequent questions I get asked by my clients is how they can improve their innovation. . They then ask me if I can help them to improve their innovations and identify why this happened. Of course, I do help them, but I also suggest that next time it would be better if they called me before they started innovating!

Innovation 61

Innovation Pharmaceutical Manufacturing Gambling 61

Uniphore

SEPTEMBER 9, 2021

However, advances in the field are facilitating innovation and extending human capabilities. Manufacturing. Advances in AI, machine learning and 3D printing are helping improve production processes in sectors like aerospace, defense and manufacturing.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

C3Centricity

SEPTEMBER 14, 2020

Retailers thought that it was unfair competition and threatened to delist a manufacturer’s products if they sold directly. Invest in innovation teams or innovation centres to discover new competition and possibilities to test and learn in more rapid prototyping programs (outside of risk-averse culture). But will they?

Retail 119

Retail E-commerce Manufacturing Transportation 119

C3Centricity

JUNE 2, 2021

A major computer manufacturer used to price their line of PCs 10% higher than the competition due to their brand, perceived status and support. Pricing is dependent on selling to the MRO (maintenance repair and operations) channel or OEM (original equipment manufacturer). Find innovative ways of pricing.

Manufacturing 133

Manufacturing B2B B2C Start-ups 133

Execs In The Know

JULY 30, 2024

Freshpet’s commitment to its Pet Parents and their beloved pets, innovative customer care strategies, and dedication to sustainability are the cornerstones of its success. All manufacturing kitchens operate landfill-free, and we were the first major pet food company to make this commitment.

Innovation 52

Innovation Customer Experience Predictive Analytics Manufacturing 52

Steven Van Belleghem

JANUARY 31, 2021

Insights that are useful for customer-oriented innovation tend to only appear after 4 or 5 consecutive whys”, he explained. And if you’re only looking where your competition is looking, how will you find that one insight that will allow you to innovate in ways that somebody else can’t? Go live with your customers.

Customer Experience 98

Customer Experience Manufacturing Innovation Hospitality 98

TeamSupport

APRIL 11, 2024

Within global commerce, the manufacturing industry is a foundational pillar driving innovation, growth, and progress. Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This is where TeamSupport’s unique features come into play.

Manufacturing 40

Manufacturing Social Media Customer Satisfaction Technology 40

C3Centricity

JANUARY 30, 2021

In a time where consumers are asking manufacturers to be more responsible, such as making less waste in their packaging, General Mills is going in the opposite direction! From tiny bottles packed in plastic holders and huge boxes, to bottles that contain minuscule amounts of product that manufacturers seem to think is OK.

Manufacturing 127

Manufacturing Start-ups Social Media Engineering 127

C3Centricity

APRIL 29, 2020

Retailers thought that it was unfair competition and threatened to delist a manufacturer’s products if they sold directly. So what is a poor manufacturer to do? This has always been the case and is the reason why manufacturers strive for 100% distribution. Take a fresh look at space and consider it a blank slate.

Retail 96

Retail E-commerce Manufacturing Transportation 96

Sprinklr

JULY 29, 2021

Product innovation: Identify new product ideas and improvements based on customer suggestions. Quality issues: Identify quality issues early and rectify them at the manufacturing level. He primarily focuses on our Modern Research product and innovating the latest and greatest social listening strategies. Learn More.

CXM 111

CXM Social Media Social Listening Manufacturing 111

C3Centricity

AUGUST 20, 2017

Faster growth, increased profitability, or more successful innovations? So you see, pricing isn’t just about cost for the manufacturer, it’s also about the cost and value to the customer that really matters. Pricing isn't just about cost for the manufacturer, it's also the cost & value to the customer.

Innovation 48

Innovation Manufacturing Start-ups Customer Acquisition 48

Heart of the Customer

AUGUST 28, 2014

There are many lessons to be learned about quality and manufacturing. Witness Best Buy, which thrived in the 90s and early 2000s, driven by a culture of individual innovation. Kodak has a culture of pride in their science and innovation. A focus on innovation can result in skyrocketing costs.

Customer Experience 94

Customer Experience Manufacturing Government Innovation 94

Steven Van Belleghem

JANUARY 26, 2022

When I spoke to Disney’s former Head of Innovation and Creativity, Duncan Wardle, for my podcast , this was one of the more intriguing pieces of advice he gave me. Take the story of how the delivery dates of the Model 3 kept being pushed back due to manufacturing issues. Go live with your customers.

Customer Service 135

Customer Service Entertainment Manufacturing Gaming 135

Steven Van Belleghem

SEPTEMBER 6, 2020

A car manufacturer will look at whether its brand is still sufficiently attractive and whether all the functions of its cars are sufficiently well known. And the customers of the car manufacturers might have more questions about improved mobility than about the performance of the car itself. billion American dollars.

Manufacturing 98

Manufacturing E-commerce Retail Legal 98

Shep Hyken

SEPTEMBER 20, 2021

Innovation & Tech Today) Most customers expect a quick response to their questions, and offering 24-hour support is the best way to make that happen. Digital Customer Experience Trends Manufacturing Leaders Are Embracing In 2021 by Shalane Layugan. This article covers digital CX trends in the B2B manufacturing world.

Customer Service 16

Customer Service Manufacturing B2B AI 16

SugarCRM

OCTOBER 15, 2019

Technology is revolutionizing the way manufacturers run businesses day-to-day in the digital era. The intelligent coupling of IoT and CRM have the ability to help manufacturers elevate customer experiences by enhancing efficiency and heightening visibility. Let’s look at the impact of IoT and CRM on manufacturing companies.

Manufacturing 33

Manufacturing CRM Unstructured Data Predictive Analytics 33

Retently

JUNE 28, 2023

Luxury brands, from Swiss watch manufacturers to boutique fashion houses, have used this strategy very effectively for decades, earning a reputation for quality not just because of quality itself, but because of pricing that reflects it. As these products become more expensive, the desire for them increases.

Customer Satisfaction 140

Customer Satisfaction Net Promoter Score B2C Manufacturing 140

C3Centricity

MAY 16, 2018

From tiny bottles packed in plastic holders and huge boxes, to bottles that contain minuscule amounts of product manufacturers seem to think it’s OK. German car manufacturers have been accused of operating a 20-year “cartel” to impose a premium on consumers while stifling innovation, including pollution controls.

Manufacturing 104

Manufacturing Social Media Engineering Start-ups 104

ECXO

APRIL 13, 2023

This, alongside cultural factors, can also impact innovation and creativity. Lack of investment – some experts believe that French businesses have been slower to invest in customer experience, technology and training, which can lead to a lack of innovation and progress in this area.

Customer Experience 156

Customer Experience CX Hospitality Hospitality 156