Fonolo

NOVEMBER 13, 2018

Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Where: Foxborough, Massachusetts. It’s also a fantastic place to look globally at contemporary industry trends and innovators. When: April 7-10, 2019.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Zendesk

MARCH 3, 2021

WBUR asked Massachusetts residents to share experiences around getting the vaccine : People emailed in to report issues such as a confusing sign-up system and a lack of appointments. people to give them, both the staff in charge of injections and those in charge of documentation. and people to be vaccinated.

Compliance 95

Compliance Government Innovation 95

Customer Bliss

SEPTEMBER 5, 2019

In today’s episode, I have an engaging and enlightening conversation with Craig Langlois , the Chief Experience Officer at the Berkshire Museum in beautiful Berkshire, Massachusetts. Craig Langlois has devoted his professional life to developing innovative educational experiences in the arts as a teacher and a curator.

CX 52

CX Education B2C Social Media 52

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer. In return, MGAs help insurance carriers sell more policies.

Retail 52

Retail Innovation Sales Customer Service 52

Qualtrics

MAY 16, 2019

We are on a roll and that also means we fly fast into a constant development and innovation path. Marta is an alumnus of Emerson College, University of California, Berkley, Massachusettes Institute of Technology, and the IESE Business School. What is your favorite part of your role? And our just so amazing tech! Want to chat?

Sales 34

Sales Innovation Technology Technology 34

Customer Bliss

JUNE 28, 2018

Transitioning to healthcare from a successful career in hospitality, Vishal completed his Master of Business Administration from the Massachusetts Institute of Technology (MIT) along with a Healthcare Certificate from the joint Harvard-MIT “Initiative for Health Systems Innovation”.

Hospitality 42

Hospitality Hospitality Customer Experience Healthcare 42

Execs In The Know

APRIL 25, 2024

To substantiate these claims, scholars from the Stanford Digital Economy Lab within Stanford HAI and the Massachusetts Institute of Technology studied the impact of generative AI deployed at scale in the customer service sector at a call center.

AI 52

AI CXM Engineering Business Operations 52