Fonolo

NOVEMBER 13, 2018

Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Where: Foxborough, Massachusetts. It’s also a fantastic place to look globally at contemporary industry trends and innovators. An added bonus?

Customer Service 108

Customer Service Contact Center Innovation Social Media 108

Gainsight

JANUARY 18, 2021

As Nick explained in a recent conversation with Lee Weiner , Chief Innovation Officer at Rapid7, there was no direct path to the top early in all their careers. Early in 2020, Lee Weiner became the Chief Innovations Officer at Rapid 7, a leading global technology and security services company based in Boston, Massachusetts.

Innovation 52

Innovation Engineering Construction Technology 52

Gainsight

AUGUST 10, 2020

I consider myself lucky to be part of a thriving Silicon Valley company while living and working (from home) in a place like Gloucester , Massachusetts. Now is time to determine the engagements that are easily automated and find technology that will help you operationalize. . A morning walk to the lighthouse.

Scorecard 59

Scorecard Innovation Sales Technology 59

Qualtrics

MAY 16, 2019

The opportunity to be part of something really special, a company that is not just shaping the industry but also building a technology and a culture that impacts the way individuals with their own experiences as customers or employees are shaped. We are on a roll and that also means we fly fast into a constant development and innovation path.

Sales 34

Sales Innovation Technology Technology 34

Customer Bliss

JUNE 28, 2018

Transitioning to healthcare from a successful career in hospitality, Vishal completed his Master of Business Administration from the Massachusetts Institute of Technology (MIT) along with a Healthcare Certificate from the joint Harvard-MIT “Initiative for Health Systems Innovation”.

Hospitality 42

Hospitality Hospitality Customer Experience Healthcare 42

SugarCRM

JUNE 13, 2024

What we'll Cover: Key to Success in the Manufacturing Industries: Insights from the AHEADCRM Report The manufacturing industry is undergoing a significant transformation driven by rapid technological advancements, evolving customer expectations, and emerging customer experience trends. Starrett The L.S.

Manufacturing 26

Manufacturing Customer Experience CRM Predictive Analytics 26

Gainsight

JULY 7, 2021

Later that summer, Pulse CXO Summit assembled more than 100 customer-centric executives in Cape Cod, Massachusetts, to dig into the topics that were most important to their businesses. You really have to think outside of the box, and it might be worth looking at technology to power matchmaking or mentoring. Is hybrid the future?

Social Media 45

Social Media Start-ups NPS Sales 45