Innovation Michigan Technology 
Beyond Philosophy
MARCH 16, 2023
We asked Forrest Morgeson, assistant professor of marketing at the Broad College of Business at Michigan State University and the director of research at the Customer Satisfaction Institute at Michigan, to discuss it with us on the podcast. He also anticipates growing pains from this technology implementation.
SurveySensum
AUGUST 20, 2024
Innovative Mobile-Friendly Technology to Elevate Member Experience To give members access to their finances at their fingertips, credit unions offer online banking platforms, mobile apps, and digital payments. This use of technology enables members to perform transactions, check balances, and apply for loans with just a few taps.
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Execs In The Know
OCTOBER 30, 2022
The core theme of this year’s Summit revolved around Inspiration, Innovation, and Imagination to create legendary customer experiences. It was a packed three days of conversation and collaboration around a suite of technologies and strategies that are rapidly becoming the new digital front door for customers. But we’ll try!
Fonolo
FEBRUARY 26, 2019
The now famous study from Dr. Adam Grant found that call center employees at the University of Michigan who had the task of cold calling alumni to ask for money performed better when they got to meet scholarship recipients and speak to them first hand. How to Efficiently Manage Service Levels with the Right Technology.
Fonolo
APRIL 25, 2019
This, our final story, stars an 18-year-old pizza store manager from Steve’s Pizza in Battle Creek, Michigan, who drove over three hours to Indianapolis to deliver two 16-inch pizzas to a former loyal customer. The cost-reducing impact of call-back technology. The 225: Mile Pizza Delivery. Successful case studies. Plus, so much more!
Qualtrics
JANUARY 23, 2019
Dave Ulrich – Ulrich is a speaker, author, professor at the University of Michigan, and a partner at The RBL Group. Follow Heather for the latest HR and technology news. ( @HeatherLandy ). He’s a keynote speaker and global analyst for HR, business leadership, corporate learning and development, recruiting, and HR technology.
Qualtrics
JULY 23, 2019
where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world. Follow Ben for insights into research and technology. ( @BenBajarin ). Follow Jeremiah for insights into market research and technology. ( @jowyang ).
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