Innovation, Michigan and Voice of the Customer

4 out of 5 organizations have not increased their customer satisfaction since 2010!

BeyondPhilosophy

MARCH 16, 2023

When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? His research focuses on customer satisfaction, customer experience, measurement, and management. However, this convergence isn’t a problem.

Customer Satisfaction

Customer Satisfaction Technology Technology Customer Experience Management

CX people are digital, customers and employees are analog

Heart of the Customer

JANUARY 8, 2015

Think about Temkin Award Winner Oracle or CXPA Innovation Award Winner Blue Cross Blue Shield of Michigan. In Oracle’s journey mapping workshops they do a very good job of story-telling , using compelling images to show how the customer experiences the company. Customers form an. How do they do it?

Customer Journey Map

Customer Journey Map CX Voice of the Customer Innovation

Tech Customer Success

4 out of 5 organizations have not increased their customer satisfaction since 2010!

CX people are digital, customers and employees are analog

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