Execs In The Know

MAY 23, 2024

The innovative certification program will take place in Minneapolis, Minnesota, from October 16-18, 2024, and aims to explore AI’s essential principles and practical applications and equip participants with the fundamental understanding required to evaluate, implement, and manage AI-driven technologies effectively within CX operations.

AI 52

AI CX Innovation Contact Center 52

Beyond Philosophy

APRIL 19, 2019

In this episode of The Intuitive Customer podcast, our guest Professor Bill Hedgecock from the Carlson School of Management at the University of Minnesota shares his expertise on facial recognition and facial expression analysis technology and its application in Customer Experience programs. However, one must wonder….is

Technology 114

Technology Technology Customer Loyalty Innovation 114

Service Quality Institute

SEPTEMBER 15, 2021

They just held their IV Social Innovations Forum for over 1000 people. In Bloomington Minnesota where I live they just closed the government office and moved it to another city and to downtown Minneapolis 12 miles away. Bloomington is the 4th largest city in Minnesota. It has to come from the top. Plus it was online.

Government 52

Government Healthcare Retail Start-ups 52

Service Quality Institute

SEPTEMBER 15, 2021

They just held their IV Social Innovations Forum for over 1000 people. In Bloomington Minnesota where I live they just closed the government office and moved it to another city and to downtown Minneapolis 12 miles away. Bloomington is the 4th largest city in Minnesota. It has to come from the top. Plus it was online.

Government 52

Government Healthcare Retail Start-ups 52

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer. In return, MGAs help insurance carriers sell more policies.

Retail 52

Retail Innovation Sales Customer Service 52

Heart of the Customer

AUGUST 28, 2014

Witness Best Buy, which thrived in the 90s and early 2000s, driven by a culture of individual innovation. Kodak has a culture of pride in their science and innovation. A focus on innovation can result in skyrocketing costs. This led to many years of positive growth.

Customer Experience 94

Customer Experience Manufacturing Innovation Government 94

Chip Bell

NOVEMBER 20, 2018

Just, consider of all the stories told about the Mississippi river running over 2000 miles from Minnesota to the Gulf of Mexico near New Orleans. Rivers are still an important source of commerce transportation. It is the source of electric power in many places. Swollen rivers have toppled large dams and swallowed up entire towns.

Transportation 64

Transportation Innovation 64