Are you building a culture of customer experience? Or a failed ignition switch?
Heart of the Customer
AUGUST 28, 2014
Witness Best Buy, which thrived in the 90s and early 2000s, driven by a culture of individual innovation. Kodak has a culture of pride in their science and innovation. A focus on innovation can result in skyrocketing costs. A focus on science can cause a company to miss customer’s non-scientific demands.
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