Remove Innovation Remove ML Remove Sentiment Analysis
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Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

eglobalis

Comprehensive feedback from multiple sources, integrating Voice of the Customer (VOC), metrics, measurements, data analytics, real-time sentiment analysis, and evolving AI developments, is essential for gaining a complete customer understanding.

NPS 413
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Wootric’s Deepa Subramanian on measuring the voice of the customer

Intercom, Inc.

Here’s a better way for entrepreneurs and company builders to think about the roadmap: innovation is your responsibility, but you don’t innovate in a vacuum. No, but one thing about our approach that’s helpful to know is that there are a lot of out-of-the-box text and sentiment analysis tools available.

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To AI or not to AI? The support leader’s dilemma

Intercom

Embracing a new era The hype around ChatGPT might be very new, but artificial intelligence (AI) and machine learning (ML) have actually been around for quite some time. Up to now, companies would have needed an army of data scientists to make AI and ML work well, but that has all changed. instead, it’s, “When and how will I use it?”

AI 90
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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions.

ML 72
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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions.

ML 72
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How to Leverage Technology in Hybrid and Remote Work

SugarCRM

Businesses need to use a CRM that incorporates artificial intelligence (AI) and machine learning (ML) into its functionality to augment staff knowledge and help prioritize workload focus. CRMs that use sentiment analysis can automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.

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What is AI as a service (AIaaS)? A beginner’s guide for 2024

Zendesk

Examples of bots and virtual assistants: Siri, Alexa, and Google Assistant Machine learning frameworks Machine learning (ML) frameworks are cloud-based software libraries and tools that allow developers to build custom AI models. Google Cloud offers a suite of AI solutions and ML services that extend from NLP to computer vision.

AI 52