Hodusoft

OCTOBER 17, 2024

The call center sector is one such industry that can benefit from AI-powered technology. Superior call center technology, which leverages AI and omnichannel communication, enables companies to route incoming calls to the right agents and departments as well as to give faster and superior service to customers. It happens by design.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

ClearAction

DECEMBER 30, 2017

Customer-Centric Innovation Lynn Hunsaker. My recommendation for innovation research is to focus primarily on the customer’s world, and secondarily on the company’s product, service or process. There is an implicit agreement that you will take a consumers input seriously and that’s the first step – before technology even.

Innovation 54

Innovation ML Customer-Centric Organization Start-ups 54

Aquire

SEPTEMBER 21, 2021

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. True digital transformation takes place across two distinct dimensions: Integration of digital technology. What is digital transformation? A cultural shift.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

SugarCRM

JULY 7, 2022

Technology for collecting, managing, and advancing customer interactions is vital for all businesses. Here are three ways businesses can use technology to maximize the value and productivity of a hybrid and remote workforce: 1. Technology can quickly capture, analyze and draw valuable insights from many data points.

Technology 55

Technology Technology Data Entry ML 55

Intercom

JULY 13, 2023

Well, as someone who has operated in the technology sector for over 35 years, and mostly in some form of customer support role, I have literally never been more excited than I am right now about the potential to transform the customer service experience through technology. So the question is no longer, “To AI or not to AI?”;

AI 90

AI ML Artificial Intelligence Sentiment Analysis 90

Lightico

MAY 9, 2023

The Importance of Innovation in Banking As banking continues to evolve, innovation is critical to staying relevant and competitive in the market. With the rise of fintechs, changing customer expectations, and new regulatory requirements and a volatile economic climate, banks are facing increasing pressure to innovate.

Innovation 52

Innovation Artificial Intelligence ML Machine Learning 52

Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

DMG Consulting

JUNE 8, 2021

Product Innovation. Breakthroughs in the underlying natural language processing (NLP) technology, along with powerful cloud-based processing capabilities, have improved the transcription accuracy, conversational comprehension and overall business value of IA solutions.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows. Every Company will be a Technology Company.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Lightico

FEBRUARY 4, 2025

Intermediate AI (OCR + ML, ID Verification , IDP) Key Traits : OCR to process documents automatically, ID verification for compliance, ML-driven data extraction. Change Management How well do your teams adapt to new technology? Do you have protocols to handle data privacy and potential biases in underwriting?

Finance 52

Finance AI Compliance Machine Learning 52

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

SugarCRM

JULY 15, 2021

And what better way to make a difference if not through innovation? For us, innovation nurtures growth, simplifies the lives of employees all over the world, and removes an extra boring task from their daily lift. Aided by machine learning (ML) and artificial intelligence, innovation is just a creative and “opportunistic” team away.

Innovation 49

Innovation Artificial Intelligence Predictive Analytics ML 49

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

UJET

DECEMBER 10, 2020

Different companies’ Virtual Agents vary drastically in both design and function, depending on how they’re set up and what technology they are equipped with. Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Different companies’ Virtual Agents vary drastically in both design and function, depending on how they’re set up and what technology they are equipped with. Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions.

ML 72

ML Customer Service AI Sports 72

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Offer self-service functionalities through community and knowledge centers.

B2B 98

B2B ML CRM Customer Relationship Management 98

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. Stay tuned for more coverage on all things CRS Austin!

Contact Center 97

Contact Center Social Media Hospitality Hospitality 97

Lumoa

JUNE 23, 2021

Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Contact Center 78

Contact Center Artificial Intelligence Omnichannel ML 78

Execs In The Know

OCTOBER 7, 2024

In an industry where innovation feels constant , Amanda Wiltshire-Craine , Senior Vice President and Head of Global Customer Services at PayPal , brought refreshing insights on personalization and automation during her keynote at the Customer Response Summit (CRS) in Palm Springs.

Artificial Intelligence 59

Artificial Intelligence ML Machine Learning AI 59

Execs In The Know

JUNE 14, 2023

We will also touch on cutting-edge approaches and emerging technologies that enable organizations to enhance security while delivering exceptional customer experience. Utilizing emerging technologies like virtual reality (VR) and augmented reality (AR) can create immersive training experiences that simulate real-world security scenarios.

ML 52

ML Artificial Intelligence Education AI 52

DMG Consulting

JUNE 11, 2019

Artificial intelligence (AI) is a very broad concept and set of technologies, which must be targeted to a specific challenge in order to be effective. The first of the three AI pillars is a grouping of technologies that allow organizations to understand what customers are saying. Three Pillars of AI for Contact Centers. By Donna Fluss.

Contact Center 67

Contact Center AI Machine Learning Artificial Intelligence 67

Hodusoft

APRIL 19, 2022

Technology is evolving every minute, every second. The global exposure provided through Channel Partner Conference & Event , Las Vegas led partners to connect with technology suppliers. The HodoSoft Leadership was overjoyed to be a part of this colossal networking event and meet 300+ technology channels and numerous partners.

ML 52

ML Innovation AI Technology 52

C3Centricity

JANUARY 13, 2021

Businesses offer constant innovation and novelty, so this has made us all more impatient and critical. Why Technology Won’t Help You Understand Your Customers. Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business? Well think again!

Hospitality 111

Hospitality Hospitality Actionable Insights Artificial Intelligence 111

Zendesk

JULY 12, 2023

For most people, it’s a dazzling and fascinating new technology that promises to upend the world as they know it. At AWS , Mishra serves as senior advisor to AI/ML startups, where he leads several programs related to startup-scaling, generative AI, and joint innovation.

AI 52

AI ML Artificial Intelligence Machine Learning 52

Hodusoft

AUGUST 9, 2021

The innovative HoduCC platform helps the agents by immediately alerting them as soon as a customer communicates via popular social media channels like Facebook, Whatsapp, or chats and text messages. . The ML algorithm helps the software to become smarter as it harnesses CRM data for learning. Intelligent decision making.

E-commerce 105

E-commerce Social Media Contact Center Omnichannel 105

Lightico

FEBRUARY 22, 2024

The insurance industry is experiencing a transformative wave of innovation driven by Intelligent Document Processing (IDP). The Role of IDP in Automating Insurance Document Processing Enter IDP – a revolutionary technology that promises to revolutionize insurance documents processing. simplifying document management.

ML 52

ML Machine Learning Compliance Customer Satisfaction 52

Zendesk

NOVEMBER 28, 2023

Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. Today, most businesses can access advanced AI technology and be as efficient as Spacely Space Sprockets, the AI-powered factory in The Jetsons , by using AI as a service (AIaaS).

AI 52

AI ML Machine Learning Artificial Intelligence 52

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. Plus, these algorithms will actually become more advanced upon the frequent use of these ML models due to better identification of data patterns.

CRM 52

CRM AI Customer Service ML 52

Hodusoft

AUGUST 29, 2024

Just like any other industry, BPO (Business Process Outsourcing) contact centers are swiftly adapting and integrating advanced technologies like contact center software and AI to enhance customer experience and operational efficiency. In simple words, AI is a technology designed to think and perform things as a human would.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. with the help of AI and ML. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Gainsight

NOVEMBER 16, 2022

The company’s innovative solutions are comprehensive, intuitive, and support customers on every step of the advisor journey. Intelliflo’s technology truly changed the game in the FinTech industry. Intelliflo is a leading cloud-based SaaS company in the FinTech business. Dream Team Award Goes to … Insider .

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

VOZIQ

OCTOBER 13, 2021

Continuous innovation through ACE, established for EVERY client, minimizing the dependency on Data Science, BI, and IT resources. VOZIQ AI uses state-of-the-art AI and advanced machine learning technologies to help clients convert the voice of their customers into actionable predictive intelligence. About VOZIQ AI.

AI 52

AI Machine Learning ML Customer Retention 52

DMG Consulting

MARCH 31, 2022

DMG estimates that more than 90 percent of the self-service solutions in use today are outdated and need a complete overhaul of their technology, functionality, and user experience. Many of these voice-based self-service solutions were built more than 10 or 15 years ago, when the technology was limited. & Solving the Problem.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

Ameyo Callversations

JUNE 24, 2022

The banking sector is also improving digital adoption and introducing several technological disruptors. Cutting-edge innovations like Artificial Intelligence (AI) and machine learning (ML) are exponentially changing the banking models in today’s world. This self-sufficiency is the hallmark of modern-day banking.

ML 52

ML Artificial Intelligence Machine Learning AI 52

DMG Consulting

APRIL 8, 2024

But this is just the start of many innovations being introduced into the WFM market. percent of survey participants, making them the second-highest-ranked contact center technology and application investment for the year. Machine learning (ML) helps evaluate algorithms to identify the most effective one to apply to each dataset.

AI 48

AI Contact Center ML Artificial Intelligence 48