Customer Experience Matrix

AUGUST 3, 2007

To carry on a bit with yesterday’s topic— QlikTech fascinates me on two levels: first, because it is such a powerful technology, and second because it’s a real-time case study in how a superior technology penetrates an established market. What they barely do is discuss the technology itself. in a future post.

Technology 54

Technology Technology Start-ups Gaming 54

Qualtrics

NOVEMBER 12, 2021

Located in Wayne, New Jersey, William Paterson University is a public institution with approximately 10,000 students. Qualtrics predictive intelligence technology eliminates tedious manual work and helps colleges and universities understand key experience drivers. William Patterson Univeristy.

Innovation 26

Innovation Construction Actionable Insights Technology 26

CSAT.AI

APRIL 14, 2021

Legislation passed in California limiting companies from classifying workers as independent contractors contrasts sharply with other states like New Jersey who fined Uber $649 million. Customer service agents could be subject to chaotic new state or national legislation. Innovation benefits from wider input.

Contact Center 52

Contact Center CX Customer Service NPS 52

Gainsight

JULY 11, 2023

I’m so proud of and grateful for the Northpassians who came together to innovate and build our remarkable company. We have two offices in New Jersey (USA) and Wroclaw (Poland), which serve as gathering places for our 55 amazing teammates. Our team’s vision, focus, talents, and hard work were central to achieving this milestone.

Education 40

Education B2B Innovation CRM 40