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ENGINEER, CAN YOU HEAR THE CUSTOMER HEARTBEAT?

Futurelab

When we advised a global electronics manufacturer on their innovation process, I thought their heads of R&D would bite my head off for even thinking of changing it. Too many innovations didn’t find traction with customers. A top practice in New York installed the machine and gave DVDs with scans to the expecting mothers.

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13 Most Inspiring Marketing Quotes and Questions to Live By in 2022

C3Centricity

This quote refers to the Catskills, a province of the Appalachian Mountains, located in southeastern New York and only 1270m high. “Business has only two functions – marketing and innovation” Milan Kundera. . “Strategy and timing are the Himalayas of marketing. It really is as simple as that.

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How one entrepreneur used customer service to disrupt a traditional industry

Adrian Swinscoe

Recently, I had the pleasure of speaking to Voyo Popovic, the founder and CEO ofPiece of Cake, a fast-expanding moving company headquartered out of New York. [] The post How one entrepreneur used customer service to disrupt a traditional industry first appeared on Adrian Swinscoe.

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What the evolution of cities can teach us about building platforms

Intercom, Inc.

It is not an exaggeration to say that they are one of the most important innovations in human history. Think New York, London, Tokyo or San Francisco for example. As a recent New York Times essay pointed out, smaller cities cannot compete with these behemoths and either stop growing or go into decline.

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13 of the most popular Customer Experience blogs

Steven Van Belleghem

Shep Hyken is a customer service and experience expert, the Chief Amazement Officer of Shepard Presentations, Forbes contributor and a New York Times and Wall Street Journal bestselling author. Brian Solis is a digital analyst and anthropologist and a Global Innovation Evangelist at Salesforce. Check it here. Brian Solis.

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New Thinking, New Ideas, New Successes!

C3Centricity

As you read this, I am in New York presenting at the CASRO Technology and Innovation Event, 6th to 7th June. The post New Thinking, New Ideas, New Successes! Things have been pretty hectic for me these past few weeks.

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[Experience Action Podcast] CX Pulse Check – August 2024

Experience Investigators

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. Ready for another CX Pulse Check? What would our world look like if businesses prioritized protecting their service workers from abusive customers?

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