Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience
Intercom, Inc.
AUGUST 8, 2019
Lane: I grew up in North Carolina, and there wasn’t a lot to do. They oversee all of our tools, including things like Zendesk, but they’re also thinking about how can we make our tooling better and how we can innovate in that space to ultimately start to make our agents’ working lives better.
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