Fonolo

NOVEMBER 29, 2022

Just as any great sports team is only as good as its coach, a call center team is only as good as its manager. Net promoter score (NPS). TIP: The more inclusive your hiring process , the more likely you are to find call center agents who both fit in with your team and stand out through the innovative ideas they bring.

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Execs In The Know

APRIL 8, 2022

Together, the group was able to challenge the “status quo” and inspire innovation through COMMUNITY, CONNECTION, and BALANCE. CRS Clearwater provided all with an opportunity to tap into the collective energy and forward-thinking mindset of the Execs In The Know community. Not to mention this was all accomplished amid a global pandemic.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

Fonolo

MAY 2, 2018

Watch any sports event on the planet, from pee wee softball to elite professional football players and athletes are motivated by the com petition they are facing right there on the field, rink, court, or diamond. What’s Inside: What is CSat, NPS, and CES. The same is true within any call center or workplace. Plus So Much More!

Customer Satisfaction 72

Customer Satisfaction Contact Center Sports Innovation 72

Sprinklr

OCTOBER 20, 2021

Share insights internally and externally to fuel collaboration and innovation across your enterprise. Define and measure marketing and care objectives by understanding customer journeys, CSAT , and NPS. Outside work, he enjoys outdoor sports (cricket,tennis), reading (physics, philosophy) and traveling (specifically driving).

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Zendesk

AUGUST 22, 2023

Teamworks now serves college and professional sports teams around the world,and is used to assist with recruiting, nutrition tracking, and more. Success requires constant attention and innovation. If you do both well, you’ll see positive changes in metrics like retention, churn, and NPS.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Qualtrics

JANUARY 9, 2019

Tribalism drives the human urge to root for sports teams, form cliques, and join political parties. Keep the party going with Transactional NPS. This is where transactional NPS comes in. NPS tracks customer loyalty to your product interaction by interaction. Innovation demands perspective from the outside in.

NPS 20

NPS Sports Innovation Customer Loyalty 20

Steven Van Belleghem

DECEMBER 6, 2021

Popular survey tools like NPS, CSAT, Customer Effort and other metrics are extremely important, but realize they are a history lesson. These considerations will help CX leaders plan for better expectation setting and innovative solutions for when things do go wrong. In another area, companies must acknowledge different metrics.

CX 123

CX Customer Experience Non-Profits Social Media 123

Customer Bliss

AUGUST 9, 2018

They update the NPS quarterly so employees can see if their efforts are actually making progress and increasing the scores. Subject Matter Expert for “Out of the Box” thinking with a proven history leading global business transformation, service innovation, customer success, and engagement. How is it used?

Customer Experience 70

Customer Experience Net Promoter Score Sports Education 70

ClearAction

OCTOBER 1, 2018

Apply customer lifetime value to customer intelligence and you’ll prioritize, motivate and sustain internal engagement in improvement and innovation efforts that your whole customer base will reward. Deploying the whole CXM system at a basic level within a year is similar to what you’d do in establishing a new sports team.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Lumoa

FEBRUARY 6, 2018

It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. Technology advances will continue to inspire new innovations in customer experience. How to overcome those challenges? Recognise your business is about the customer and not you. CX is a tough business.

CX 121

CX Customer Experience Education Machine Learning 121

ProProfs

MAY 4, 2023

More Creativity and Innovation If the majority of your employees are engaged, you can easily establish an atmosphere of creativity and innovation where employees brainstorm and share amazing ideas. Brand Advocacy Highly engaged employees shine a positive light on their organization whenever they talk about it.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods.

Retail 52

Retail Customer Feedback CX Social Media 52

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. How to overcome those challenges?

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”. How often do you call them?

Start-ups 118

Start-ups Sales Innovation NPS 118

Qualtrics

APRIL 14, 2021

Our ability to focus on and resolve the right issues quickly has helped us increase our NPS and improve ease of doing business with us – and as a result, drive more business value.” The company’s 100 brands support structures ranging from schools to sports arenas. 6 world-class B2B CX case study examples.

B2B 26

B2B Close the Loop CX B2C 26