Hodusoft

APRIL 2, 2025

” At HoduSoft, our HoduCC omnichannel CX suite and contact center solutions automated the contact centers of many telecom companies. They can now focus on more complex and important things and dedicate quality time to come up with novel and innovative solutions. It’s the need of the hour! Ask for a Free demo!

Contact Center 52

Contact Center Omnichannel Sentiment Analysis Data Entry 52

Comm100

SEPTEMBER 26, 2023

While we’re all familiar with the basics, like using a customer’s name in an email, today’s innovators are going far beyond these conventions to deliver personalization. Omnichannel customer engagement When listing the best personalized service examples, omnichannel engagement can’t be missed.

Omnichannel 96

Omnichannel Sentiment Analysis AI Customer Service 96

CommBox

JULY 11, 2024

AI is valuable in busy customer service centres, providing innovative solutions that enhance operational efficiency and customer satisfaction. It includes applications like chatbots, sentiment analysis tools, and predictive analytics. In 2024, AI will continue transforming customer-business interactions.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence AI Predictive Analytics 52

SurveySensum

JANUARY 27, 2022

It also uses sentimental analysis to determine customer emotions and segments them into promoters, detractors, and passives so that appropriate action can be taken. ? Omnichannel feedback for better engagement. Sentiment analysis. Text and Sentiment Analysis. Report Analysis.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Ameyo Callversations

AUGUST 26, 2021

They have enabled contact centers to lead incredible innovations and tremendous achievements, allowing them to do things with user data that people only manifested about years ago. Here is how it works in a contact center: AI tools, such as sentiment analysis help in determining the tone and choice of words by the customer.

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98

1 to 1

DECEMBER 19, 2024

Insights will become more powerful, and AI will get even better at predicting the best methods for resolving customer issues based on behavior and sentiment. Real-time data , innovative AI analytics, and experts who can put those insights to work will be foundational to CX success in the coming year.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

SurveySensum

SEPTEMBER 14, 2020

Use innovative technologies. Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. . Run text and sentiment analysis to identify common trends and themes.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

Execs In The Know

FEBRUARY 5, 2024

Small and mid-sized BPO companies, those in the Philippines , for example, are personalizing their customers’ experiences using data analytics, sentiment analysis, and AI, providing omnichannel support, offering 24/7 support, and leveraging automation tools for faster response times.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

Ameyo Callversations

FEBRUARY 7, 2022

This truly facilitates the development of an omnichannel presence for customers. Omnichannel Engagement with Customer s. Key insights on team performance, customer sentiment analysis, retention, and other critical parameters can be generated when using the right customer support system. Integrated Data Analytics.

Omnichannel 52

Omnichannel Sentiment Analysis Contact Center Customer Relationship Management 52

SurveySensum

JANUARY 16, 2025

Their support involves, but is not limited to the following: Self-help articles and videos Omnichannel support experience via Email, Live Chat, Phone Support, etc Dedicated CX Manager Implementation support Onsite support CX consultation Text Analysis Qualtrics : Qualtrics offers text and sentiment analysis tools only on its advanced levels.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Derive significant insights from customer feedback by utilizing text and sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . It is powered by IBM Watson’s Natural Language Processing abilities and features a powerful AI-driven sentimental analysis.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SugarCRM

JUNE 7, 2022

Take a look at the latest and greatest product innovations we’ve added to Sugar Sell to help our customers succeed. The addition of sentiment analysis empowers sales reps to know each customer and prospect emotional state and intent, driving emphatic engagement. Artificial Intelligence to Supercharge Sales.

CRM 48

CRM Artificial Intelligence Sentiment Analysis Customer Relationship Management 48

Hodusoft

DECEMBER 21, 2023

A seamless blend of technological innovations with human interaction reveals the intricacies of challenges and opportunities faced by financial enterprises. Omnichannel Support Today’s customers expect to communicate with the customer support team via different channels such as, phone calls, emails, live chats, social media channels, etc.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Logicalware

JULY 26, 2023

Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement. Designed explicitly for tasks like answering questions, sentiment analysis, and translation, BERT is a powerful force in understanding and interpreting human language.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Hodusoft

AUGUST 29, 2024

Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text. ” With innovative technologies like AI, BPO contact centers are experiencing a profound change in the way they operate and deliver services. This leads to better outcomes.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. Yes Yes Starts at $99/month 4.6

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

TeamSupport

MAY 1, 2024

Moreover, AI-powered sentiment analysis brings an innovative edge to understanding customer mood and tone, enriching interactions with insights driven by technology. TeamSupport’s innovative features and support promise a more engaged, satisfied, and loyal customer base.

Sentiment Analysis 40

Sentiment Analysis Customer Satisfaction Customer Relationship Omnichannel 40

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data. It employs advanced sentiment analysis algorithms to gauge customer emotions, providing businesses with deeper insights into customer satisfaction levels.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 25, 2024

No wonder Amazon’s NPS stands at 73 and its score in the American Customer Satisfaction Index (ACSI) was 83 out of 100, showing a positive customer sentiment. Their innovative products and top-notch quality create an experience that just works. Power’s 2024 U.S.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

Zendesk

MAY 31, 2023

Yuma brings the power of the latest innovations in AI and LLMs to Zendesk. Agents can view a summary of the problem, an overview of the proposed solution, and a sentiment analysis powered by ChatGPT. Yuma AI Ticket Assistant Yuma AI Ticket Assistant (Support) is ChatGPT for e-commerce customer support.

E-commerce 52

E-commerce Sentiment Analysis AI Machine Learning 52

SurveySensum

DECEMBER 1, 2021

You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . Best features

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

FEBRUARY 11, 2022

The innovative text analysis extracts trends and patterns from feedback. . It features innovative text analysis that helps you analyze a huge amount of customer feedback in minutes. The digital-first omnichannel feedback lets you capture feedback and assess every touchpoint with ease. Easy to use interface.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SugarCRM

MARCH 28, 2024

For example, omnichannel communication is essential for organizations that want to boost CX and customer satisfaction levels by allowing customers to interact with businesses on their preferred communication channel, email, phone calls, or chatbots. Data-driven innovation : Innovation is critical for manufacturers.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions. Utilize sentiment analysis for deeper insights from customer comments.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SugarCRM

JUNE 6, 2022

Our virtual event allowed us to connect with customers in a meaningful way to uncover the latest Sugar innovations, glean inspiration from fellow users, and formulate an equation for success with Sugar to address those challenges. Year of Innovations You Need and Asked for. Let’s see how we have managed it! The Path Forward.

Artificial Intelligence 26

Artificial Intelligence Sentiment Analysis CRM Outlook 26

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. With over 7,500 customers in 100+ countries, it unifies voice, email, chat, text, and social under one roof.

CX 52

CX Social Media Contact Center Compliance 52

Hodusoft

DECEMBER 11, 2024

Paul Hagen, a former Forrester CX analyst and the present head of Customer Experience & Innovation Strategy at West Monroe Partners, believes 75 percent of CX initiatives fail on execution. Falling Short in Innovation Legendary business icon Steve Jobs famously said, “Innovation is the only way to win.”

AI 52

AI CX Contact Center Omnichannel 52

SurveySensum

NOVEMBER 26, 2024

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. Also, it helps identify the emotions, tone, and sentiment hidden in each response. That said, this type of analysis can feel overwhelming for beginners or those seeking a more simplified approach.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 7, 2024

Along with basic survey necessities like customizable survey templates, white-labeling, etc, the tool also provides a wide range of advanced features like survey throttling, text analytics software, a real-time ticketing system (for closed loop ), a historical trend analysis, etc.

Text Analytics 52

Text Analytics Sentiment Analysis CX NPS 52