Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1. McKinsey highlights that this approach has been a game-changer for numerous established businesses looking to innovate in customer-centricity.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools.

Gaming 127

Gaming Entertainment Social Media Transportation 127

Chip Bell

MARCH 3, 2020

I was driving from Portland to Corvallis, Oregon, to deliver a keynote. It was early morning with light snow. In the distance, I could see that all four lanes of traffic had stopped. I assumed it was a car wreck. I was pleasantly surprised. A mother doe and her two fawns were slowly crossing the freeway.

Start-ups 70

Start-ups Customer Service Innovation CX 70

Lightico

MAY 2, 2022

The real-time insurance product will now also be offered in Oregon, Colorado, and Virginia. But it’s the real-time element that’s the real game-changer, not just in terms of Tesla’s bottom line but in terms of being a leader in customer obsession, road safety, and innovation. Tesla wants to give 80% of its U.S.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer. In return, MGAs help insurance carriers sell more policies.

Retail 52

Retail Innovation Sales Customer Service 52

Hodusoft

FEBRUARY 22, 2024

As Sean McSpaden, principal legislative IT analyst at Oregon Legislative Fiscal Office, rightly said, MSPs have become force multipliers. More Focus on Innovation: When businesses outsource their IT services to MSPs, they can focus more on their core areas and be more innovative. And all credit goes to IP PBX systems.

Innovation 52

Innovation Technology Technology Gaming 52

InteractionMetrics

JUNE 6, 2023

Paul Slovic, a professor of psychology at the University of Oregon, points out the vast difference between news coverage of the death of Natalee Holloway in 2004 and the Darfur genocide that was occurring at the same time. Encourage your staff to find new, innovative ways to add small ‘extras’ that unequivocally show customers they care.

Customer Service 52

Customer Service Sports Customer Experience Innovation 52