ClientSuccess

JULY 29, 2019

Location : King of Prussia, Pennsylvania. We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. Did we not innovate quickly enough? Let’s get started with this week’s post! Company : Beyond Insurance.

Start-ups 59

Start-ups Innovation Touchpoint Customer Service 59

Customer Bliss

MARCH 23, 2022

Netflix CEO Reed Hastings was quoted explaining this decision: “Our model is to increase employee freedom as we grow, rather than limit it, to continue to attract and nourish innovative people, so we have a better chance of success.”.

Engineering 55

Engineering Start-ups Innovation 55

Fonolo

JANUARY 30, 2019

Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. VPs & Directors of Customer Experience.

Contact Center 57

Contact Center Social Media Education Customer Service 57

The Customer Service Blog

MARCH 31, 2021

He transferred to the University of Pennsylvania two years later, where he received dual bachelor's degrees in economics and physics. If things are not failing, you are not innovating enough." Starting and growing a business is as much about the innovation, drive, and determination of the people behind it as the product they sell." "The

Transportation 40

Transportation Non-Profits Manufacturing Artificial Intelligence 40

Lightico

AUGUST 19, 2021

Yarrow Diamond, CNB Bank’s SVP of Innovation Solutions , stressed how crucial it is today for regional banks to match their larger counterparts when it comes to serving today’s digital-first customers. “In Meanwhile, Quontico is investing in innovative new features to help set it apart in the marketplace. “We

Real Estate 52

Real Estate Innovation Gaming Customer Loyalty 52

Gainsight

FEBRUARY 2, 2024

In the past few years, Northpass has helped some of the world’s most innovative brands (Uber, Shopify, Airbnb, and The Economist) with developing their online learning centers. Northpass is now Gainsight Customer Education , and we’re excited to continue innovating together.

Education 52

Education Start-ups Data Entry Entertainment 52

Chip Bell

DECEMBER 21, 2020

It is the building block of a culture that nurtures innovation and invention. And, those in constant pursuit of innovation are the only ones likely to end the race in the winner’s circle. Everyone in the room waited on the edge of their armchairs to learn more about this unexpected addition. He never got over it.

Innovation 53

Innovation 53