Fonolo

JANUARY 16, 2019

Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. VPs & Directors of Customer Experience.

Contact Center 85

Contact Center Social Media Education AI 85

Taylor Reach Group

JANUARY 21, 2019

Philadelphia, Pennsylvania and launched the internationally renowned and multi-awarded Philly311 Contact Center Operations. Under Rosetta’s leadership, Philly311 was a finalist for the international United Nations award for Public Service Innovation.

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70

PeopleMetrics

DECEMBER 12, 2017

Innovative small and medium-sized businesses are creating superior customer experiences over the "big guys" by fully leveraging CEM and Voice of the Customer insights to beat the Goliaths in their spaces. Talk to David. P.S. What did you think of this blog post?

CEM 84

CEM CRM Customer Relationship Management VOC 84

Fonolo

JANUARY 29, 2019

Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. VPs & Directors of Customer Experience.

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

Fonolo

JANUARY 24, 2019

Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. VPs & Directors of Customer Experience.

Artificial Intelligence 62

Artificial Intelligence Contact Center Social Media Education 62

Fonolo

FEBRUARY 26, 2019

In case you aren’t familiar with the concept of positive psychology, here’s an abbreviated definition from the Positive Psychology Center at the University of Pennsylvania: Positive psychology is the scientific study of the strengths that enable individuals and communities to thrive. Shai Berger , Co-Founder and CEO, Fonolo.

Customer Service 77

Customer Service Contact Center Education Technology 77

Chip Bell

DECEMBER 21, 2020

It is the building block of a culture that nurtures innovation and invention. And, those in constant pursuit of innovation are the only ones likely to end the race in the winner’s circle. Everyone in the room waited on the edge of their armchairs to learn more about this unexpected addition. He never got over it.

Innovation 53

Innovation 53