Fonolo

JANUARY 16, 2019

Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. VPs & Directors of Customer Experience.

Contact Center 85

Contact Center Social Media Education AI 85

Taylor Reach Group

JANUARY 21, 2019

Philadelphia, Pennsylvania and launched the internationally renowned and multi-awarded Philly311 Contact Center Operations. Under Rosetta’s leadership, Philly311 was a finalist for the international United Nations award for Public Service Innovation.

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. What are the advantages of becoming an MGA? Knowledge – Most MGAs have years of experience working within the insurance industry. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer.

Retail 52

Retail Innovation Sales Customer Service 52

Chip Bell

DECEMBER 21, 2020

It is the building block of a culture that nurtures innovation and invention. And, those in constant pursuit of innovation are the only ones likely to end the race in the winner’s circle. Everyone in the room waited on the edge of their armchairs to learn more about this unexpected addition. He never got over it.

Innovation 53

Innovation 53

Fonolo

JANUARY 24, 2019

Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. VPs & Directors of Customer Experience.

Artificial Intelligence 62

Artificial Intelligence Contact Center Social Media Education 62

Customer Bliss

MARCH 23, 2022

Netflix CEO Reed Hastings was quoted explaining this decision: “Our model is to increase employee freedom as we grow, rather than limit it, to continue to attract and nourish innovative people, so we have a better chance of success.”.

Engineering 55

Engineering Start-ups Innovation 55

Fonolo

JANUARY 29, 2019

Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. VPs & Directors of Customer Experience.

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85