PeopleMetrics

FEBRUARY 17, 2014

With competing priorities around revenue growth, operational efficiencies, and innovation, customers are often an afterthought on the executive agenda. Problem is, without customer experience taking up more real estate on the executive agenda, energies around transforming the experience will likely be wasted.

Real Estate 101

Real Estate Finance Contact Center Retail 101

Aquire

SEPTEMBER 21, 2021

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. Industries from insurance to real estate feel the benefit of implementing digital transformation. What is digital transformation? Ford breaks down barriers.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Hodusoft

FEBRUARY 22, 2022

HoduSoft partners with Signalmash to bring innovative UC products to US markets. HoduSoft has built an innovative suite of products over the years. It helps businesses develop innovative ways to improve their communications, outreach, and engagement. BRINGING THE MOST INNOVATIVE UC PRODUCTS . ABOUT SIGNALMASH.

Innovation 52

Innovation E-commerce Hospitality Hospitality 52

Zendesk

AUGUST 3, 2021

According to Gartner , in 2021: “The challenge going forward will be funding and rightsizing the appropriate assets to support remote and hybrid workforce models — from individual technologies to real estate.” Organizations that have increased their funding of digital innovation are 2.7x

Real Estate 98

Real Estate Technology Technology Start-ups 98

Steven Van Belleghem

FEBRUARY 7, 2022

Or how could you even disrupt it, with clever innovation approaches? Louis Vuitton has “Louis The Game”, a video game that combines its heritage, innovation, and NFT art. Hyundai, Adidas and Gucci are effectively claiming virtual real estate in the metaverse with their own virtual venues. How can it reinforce your brand?

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

CommBox

SEPTEMBER 20, 2021

These astonishing numbers drive companies to search for innovative solutions that improve their responsiveness and take customer experience to the next level. . The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). About Commbox.

AI 96

AI Customer Service B2C Real Estate 96

Execs In The Know

APRIL 14, 2022

ibex’s Doug Hoffschwelle sat with client Shannon Hodges of Opendoor for a riveting discussion about Opendoor’s rapid growth and innovation in the real-estate space. Opendoor’s Transformation to a Unified Customer Experience.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Qualtrics

SEPTEMBER 9, 2021

Most organizations are either experiencing a transformation or preparing to experience one across several areas of work, including talent, real estate, and technology. 40% are currently experiencing a workplace/real estate transformation (29% are preparing to experience one). 41% answered innovation/new products.

Real Estate 49

Real Estate Technology Technology Innovation 49

Totango

MARCH 25, 2021

Despite all the challenges of the past year, our ability to be resilient and to adapt, innovate and grow has been extraordinary.

Real Estate 63

Real Estate Hospitality Hospitality NPS 63

Zendesk

MARCH 22, 2022

Whether it’s a tool that can shave a few minutes off the daily operations or a program that can restructure and streamline an entire process, there are typically great tech innovations just around the corner. Maybe you developed savvy communication skills from a fast-food job or dug into your negotiation skills as a real estate agent.

Sales 98

Sales Real Estate CRM Invoicing 98

CommBox

SEPTEMBER 13, 2021

The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). Commbox offers an innovative solution for automated customer interactions , creating a holistic customer communication experience. Chatbots can result in 80-90% response rates. .

Sales 98

Sales AI Healthcare Omnichannel 98

Customer Bliss

JULY 4, 2017

They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. Sandy Spring Bank received the 2015 CX Innovation Award given to the top 5 organizations globally by the Customer Experience Professionals Association. Episode Overview.

CX 57

CX Net Promoter Score Real Estate Manufacturing 57

Hodusoft

OCTOBER 4, 2023

Those who can communicate with clients, customers, and partners more cost-effectively can offer competitive pricing or invest in innovation, giving them an edge over competitors. This leads to significant savings on real estate expenses, utilities, and office equipment.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Customer Bliss

NOVEMBER 8, 2016

Lee loves to challenge mediocre mentalities through writing, coaching, investing in leaders, and teaching industry leaders to see things differently, dream of what could be, and push envelopes to care for people in new and innovative ways. The Three Zones Welcome.

Non-Profits 51

Non-Profits Real Estate Retail Education 51

Steven Van Belleghem

APRIL 20, 2020

If you are in real estate, maybe you have figured out a way to organize virtual visits to certain properties. By sharing your personal story, showing empathy for your clients and sharing your positive, innovate mindset, you will create a positive impact on your personality and your brand. Live stream your business.

Social Media 52

Social Media Real Estate Start-ups Innovation 52

Hodusoft

APRIL 17, 2024

But the innovation of entrepreneur and innovator Sanford J. Real Estate Real estate agencies and property management companies can use auto attendants to route calls to different agents or departments such as residential sales, commercial leasing, or property maintenance.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

CommBox

JANUARY 28, 2024

These astonishing numbers drive companies to search for innovative solutions that improve their responsiveness and take customer experience to the next level. The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%).

AI 52

AI Customer Service Real Estate B2C 52

Lightico

JUNE 29, 2023

Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations. Digital signatures utilize cryptographic methods to verify the authenticity and integrity of electronic documents, providing a secure alternative to ink-based signatures.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

DMG Consulting

SEPTEMBER 20, 2021

It’s bizarre that it took a highly contagious virus to drive so much innovation in the world of service, but this is one of the positive outcomes of this challenging situation. The pandemic has helped companies discover previously unforeseen and valuable possibilities and appreciate what really matters to their customers.

Contact Center 48

Contact Center Real Estate Artificial Intelligence Compliance 48

CommBox

SEPTEMBER 23, 2021

The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). Define your chatbot’s desired areas of expertise (finance, real estate, eCommerce, etc.) Chatbots increases sales by an average of 67% , according to business leaders. .

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

Gainsight

OCTOBER 7, 2019

And while product teams focus on building innovative solutions for customers, customer success teams work to ensure customers are getting value from the product and achieving their desired outcomes. Speaking of innovation – our team recently launched a new feature for Gainsight PX.

Healthcare 13

Healthcare Real Estate Education Innovation 13

DMG Consulting

SEPTEMBER 7, 2023

AI Continues to Drive Innovation Artificial intelligence continues to make a huge contribution to WFM solutions. The majority of contact centers allow work-at-home and hybrid schedules, as this allows them to reduce real estate costs. Most of this is about agent empowerment and engagement.

Contact Center 48

Contact Center CX Real Estate Artificial Intelligence 48

SugarCRM

NOVEMBER 9, 2022

Engenco, partnering with CRM Online Australia Pty Ltd , receives special recognition for their use of Sugar Mobile to support field-based team members providing a diverse range of innovative products and solutions for transportation.

CRM 49

CRM Transportation E-commerce Innovation 49

Lightico

AUGUST 19, 2021

Yarrow Diamond, CNB Bank’s SVP of Innovation Solutions , stressed how crucial it is today for regional banks to match their larger counterparts when it comes to serving today’s digital-first customers. “In Meanwhile, Quontico is investing in innovative new features to help set it apart in the marketplace. “We

Real Estate 52

Real Estate Innovation Gaming Customer Loyalty 52

Retently

JANUARY 27, 2025

The Role of the For You Page The For You Page is prime real estate on TikTok. Heres how these innovations can boost your ecommerce success. Jumping on trends relevant to your brand can boost your visibility and put you in front of a massive audience in no time. But well get soon into the details.

Start-ups 122

Start-ups Engineering Real Estate AI 122

SugarCRM

JANUARY 25, 2024

Partner: Insignio Mac Construtora e Incorporadora (MAC) , a leader in construction and development in São Paulo, is recognized for creative use of SugarCRM in the dynamic real estate market. This, in turn, led to MAC substantially reducing its dependence on partnering with other real estate agencies.

Real Estate 29

Real Estate Transportation Sales CRM 29

1 to 1

MAY 19, 2020

TTEC’s webinar, Shifting Back: How to prepare for what’s next in the contact center , discussed the innovations needed to build a long-term digitally resilient organization. For the foreseeable future, there will be less density in physical centers and decreased reliance on real estate. Innovate one step at a time.

Real Estate 26

Real Estate Contact Center Innovation Case Management 26

Qualtrics

MARCH 4, 2019

We sat down with Anahita Reilly, one of the first ever Chief Customer Officers in a government organization, to learn how she and the GSA approached a range of topics including how technology improves their customer experience, regulations influence innovation, and how to make sure the taxpayer always comes first. You can do operations.

Government 40

Government Customer Experience Real Estate Agriculture 40

Qualtrics

JUNE 12, 2019

They paint a picture of the mental real estate your brand owns and how it is considered against competitive brands. They’re known for being innovative, sleek, and dynamic and have created brand loyalty by creating an emotional connection with their audience. Examples of companies with successful brand images.

Real Estate 42

Real Estate Start-ups Actionable Insights Innovation 42

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. Entirely removed the non-essential content out from the prime real estate zones.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

MattsenKumar

JUNE 6, 2021

E-commerce and Fintech players are already leveraging Facebook & Twitter to offer customers quality support in real-time. With other industries like EdTech, Tele-communication, and Real Estate investing in social media, they can minimize AHT and offer FCR to all customers. Final Thoughts on Call Center Technology Trends.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

SugarCRM

FEBRUARY 4, 2020

Google updates its program regularly to stay current and innovative, and you need to stay informed about these updates so that you can adjust your strategy appropriately. This allowed them to not only say more but take advantage of more search engine results page (SERP) real estate… pushing competitors even further down than before.

Real Estate 26

Real Estate Engineering Innovation 26

Steven Van Belleghem

NOVEMBER 26, 2018

However, the expectations of fast checkouts in offline retail will increase rapidly, so there is a big chance that we will see innovative check outs pop up at larger retailers in line with this evolution. #4 Real Estate apps might be able to start giving you pricing through the image. There really is a lot of room to expand.

E-commerce 52

E-commerce Customer Experience Retail Entertainment 52

SugarCRM

FEBRUARY 4, 2020

Google updates its program regularly to stay current and innovative, and you need to stay informed about these updates so that you can adjust your strategy appropriately. This allowed them to not only say more but take advantage of more search engine results page (SERP) real estate… pushing competitors even further down than before.

Real Estate 20

Real Estate Engineering Innovation 20

SugarCRM

NOVEMBER 27, 2020

Find out more about this innovative customer service tool. SugarLive is a multichannel tool that lets customer service agents in any industry communicate in real-time with customers. SugarCRM offers an excellent tool to help your business manage customer communication, and it’s called SugarLive. What Is SugarLive? SugarLive Features.

Real Estate 26

Real Estate Machine Learning Start-ups Customer Service 26

Intercom

NOVEMBER 14, 2024

How does the arrival of AI echo historical technological innovations, and how does it differ? Is this bottom-line innovation or is this top-line innovation?” Is this bottom-line innovation or is this top-line innovation? You see Microsoft and Google spraying generative AI all over their products.

AI 52

AI Technology Technology E-commerce 52