ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

eglobalis

JULY 31, 2024

They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction. MarTech will help your company and customers stay ahead of the curve.

Customer Experience 378

Customer Experience Social Media Predictive Analytics AI 378

Customer Experience Matrix

JUNE 22, 2014

It starts when a new medium is created – email, Web, now social. These are commercialized into “point solutions” are perform a single task such as social listening, posting, and measurement. NextPrinciples is more about integration than innovation, and its integration seems just fine. But that’s really okay.

Social Listening 72

Social Listening Social Media Sentiment Analysis CRM 72

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. For example, Smartfren shifted its employees from call centers to social media when its average calls at call centers reduced by one third, and interactions on social media increased significantly.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

SEPTEMBER 19, 2022

This co-creation with customers has also made GoPro far advanced in product development and innovation. Social media channels and forums are great examples of indirect VOC data sources. With social listening, you can cater to all this chatter on the web. The end result? Improves customer service.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52