Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. And they can make timely decisions that will improve KPIs up to three times.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

FEBRUARY 9, 2024

Determine Your Objectives When crafting a survey, start by clarifying the purpose of gathering customer feedback. Experimenting with different scales or changing how rating questions (like Likert scales) are set up can make it easier to get precise customer feedback. It’s a broad question that opens up the conversation.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

SEPTEMBER 14, 2020

Their biggest challenge is to keep up with the existing customer base. Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Use innovative technologies. Is it going up or down! . Have you started your journey yet?

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

Retently

DECEMBER 10, 2024

QuestionPro has been a go-to for many, but the competition is heating up. With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. This flexibility ensures that you capture the most relevant feedback to drive meaningful improvements.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Zendesk

OCTOBER 20, 2023

Once you download our customer service plan template below, you’ll already be familiar with the sections and ready to start creating. Follow-up: The business checks in with the customer to ensure customer satisfaction. The following steps detail the elements you need to develop a powerful plan and deliver exceptional CX.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

SEPTEMBER 19, 2022

Social media. Voice of the Customer (VOC) is made up of two things — experiences and expectations. This co-creation with customers has also made GoPro far advanced in product development and innovation. This also enables them to foresee customers’ demands for the near future so that they can start working on it in advance.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Zendesk

SEPTEMBER 22, 2022

I aspire to grow with your company, and the experience I will gain as a Customer Service Representative at Tutone Ink will enable me to develop those skills and set me up for professional success. During my time as a customer service professional, I had the pleasure of working for Tech Atlas, Reform Service, and Innovative Solutions.

Customer Service 52

Customer Service Social Media Business Administration Customer Satisfaction 52

SugarCRM

FEBRUARY 11, 2020

Whereas advancements in technology are typically confined to those who build the technology, the same can’t be said for social media. Sure, each social network plays a key role in platform evolution, but anyone from innovative users to those who produce complementary products to manage social media can change the game with the drop of a dime.

Social Media 26

Social Media Social Listening Education Start-ups 26

SugarCRM

FEBRUARY 11, 2020

Whereas advancements in technology are typically confined to those who build the technology, the same can’t be said for social media. Sure, each social network plays a key role in platform evolution, but anyone from innovative users to those who produce complementary products to manage social media can change the game with the drop of a dime.

Social Media 20

Social Media Social Listening Education Start-ups 20

Sprinklr

JULY 22, 2021

Some self-professed Olympic Games super fans at Sprinklr spun up these real-time Listening Dashboards to help you track the digital conversations around the games as they happen — a virtual front row seat. What countries are talking the most about the Olympics, and who will take the digital spotlight as the medals start piling up?

Sports 98

Sports CXM Gaming Social Media 98

Comm100

FEBRUARY 5, 2018

With the rise of virtual environments, customers became active participants in the conversation and partners in the innovation process. With live chat solutions, a customer (or potential customer) who is visiting a company’s website has the option to click on a live chat button to start a conversation with a customer service agent.

Social Media 58

Social Media CRM Social Listening Omnichannel 58

Comm100

FEBRUARY 6, 2018

For small businesses, the price of making even small changes can pile up quickly. Hootsuite also lets businesses build influencer lists, engage in social listening, and set contests and campaigns. As a social media software, it excels in marketing. Price : Premium (includes 10 social profiles) — $99/user/month.

Social Media 48

Social Media CRM Omnichannel Invoicing 48

SurveySensum

MARCH 14, 2025

By making informed decisions, minimizing risks, and seizing new opportunities, you set your business up for higher revenue, increased market share, and long-term success. However, before you start creating a new market research strategy, lets first understand the different types of market research and its applications.

Social Media 52

Social Media Non-Profits E-commerce AI 52