Steven Van Belleghem

SEPTEMBER 28, 2022

Take Snapchat, for instance, one of the least toxic social media out there. Experiment – embrace the risk of innovation. Positivity and optimism are essential when it comes to innovating in CX. Try to create a fun and feel-good environment, maybe with Friday network drinks or team sports as a work break.

CX 113

CX Social Media Sports Innovation 113

Fonolo

SEPTEMBER 13, 2018

As Lawrence Martin of the Globe and Mail writes: “In the context of its celebrated history, our national sport is clearly past its prime, clearly on the decline … Hockey’s heyday was the Cold War era, 1950 to 1990. It was then that … hockey became an identity sport, occupying a role in society much grander than that of a game.”.

Sports 83

Sports Gaming Contact Center Social Media 83

Fonolo

DECEMBER 6, 2022

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” You might aim to learn more about innovative call center tech or take a course on diversity and inclusion. Speaking of call center tech, when was the last time you updated your stack? . #2 He’s right!

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sports 142

Aquire

DECEMBER 21, 2021

In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). In a professional setting, this can be anything you do to innovate or improve your work and your team. Creativity : Experiment and innovate. This is a resolution many of us have made at some point. Happy holidays!

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Sprinklr

JULY 9, 2021

Our world-class team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). When I was at Postano, I learned about Sprinklr as the most innovative and advanced platform for brands to connect to modern and social platforms.

Artificial Intelligence 91

Artificial Intelligence Sports Social Media Innovation 91

Retently

AUGUST 9, 2018

It Can Lead to Product/Service Improvement & Innovation. The vehicle was quite different from the existing high-performance sports cars the brand was known for. That example alone showcases how much the Voice of the Customer process can impact product development and innovation. VoC Data Can Improve Marketing Campaigns.

Voice of the Customer 88

Voice of the Customer Customer Feedback CEM Net Promoter Score 88

Fonolo

NOVEMBER 29, 2022

Just as any great sports team is only as good as its coach, a call center team is only as good as its manager. TIP: The more inclusive your hiring process , the more likely you are to find call center agents who both fit in with your team and stand out through the innovative ideas they bring. Start with Some Self-Reflection.

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Shep Hyken

OCTOBER 4, 2022

Top Takeaways: Customer service is a team sport where different experts and teams empower and learn from each other to provide an amazing customer experience. In customer service, different teams, such as the customer support team, the social media department, and the sales team, have their individual roles.

Sports 57

Sports Social Media B2C Gaming 57

Steven Van Belleghem

DECEMBER 6, 2021

In the former social media era (Web 2.0) These considerations will help CX leaders plan for better expectation setting and innovative solutions for when things do go wrong. While there might be more challenges to doing so in 2022, there will also be opportunities to innovate in new ways! NFTs are part of the Web 3.0

CX 123

CX Customer Experience Non-Profits Social Media 123

Beyond Philosophy

NOVEMBER 16, 2023

Some people use social media to link to products on websites and earn a commission that way. The company could go to a social media influencer that specializes in helping people improve their vegetable intake and could promote the meals as a convenience food that serves those goals. However, there are other types, too.

Sales 78

Sales Social Media Education Sports 78

Retently

APRIL 5, 2024

Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness. Whether a customer reaches out via social media, calls the customer service hotline, or asks for help in-store, the quality of service should be unwavering and responsive.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Intercom

JUNE 2, 2022

Success isn’t stationary, and organizations need to keep innovating and adapting to new trends and customer needs if they want to keep being relevant in the future. Continuous innovation. As someone said one time, “We might be up by 10, but we’re going to play like we’re down by 20 as though it’s a sports game.”

Customer Experience 111

Customer Experience CX Start-ups Innovation 111

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. Brands have given key attention to Social Media.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Intercom, Inc.

MARCH 19, 2020

Many of these have, for a long time, operated remotely in innovative ways. Across internet companies – in particular platforms, from online marketplaces to creative social media platforms and to offline communities – I always find myself wanting to underscore the power of role modeling behavior.

Start-ups 37

Start-ups Engineering Gaming Entertainment 37

Gainsight

MARCH 15, 2024

As user requests to engage with the community without Meta accounts grew, it became evident that HoneyBook’s community’s value extended beyond traditional social media. In reflecting on their scalability and onboarding approach, Masters underscores a deliberate strategy centered on timing and collaborative efforts across teams.

Sports 52

Sports Social Media Education Finance 52

Comm100

MARCH 8, 2017

Her Twitter sports articles about Millennial trends, and is a hot spot for information on what companies can do to appeal to Generation Z and Millennial consumers. His areas of expertise include customer experience, marketing, social media, and the Cloud. Chelsea Krost. ChelseaKrost. Marsha Collier. Blake Morgan. BlakeMichelleM.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

Steven Van Belleghem

SEPTEMBER 15, 2020

As with many innovations, voice offers both an opportunity and a threat: the risk is that the voice intermediary will take their place in the customer relationship and thus become a gatekeeper that influences consumers on where to shop (not necessarily with them).

Retail 59

Retail E-commerce Machine Learning Entertainment 59

Zendesk

AUGUST 22, 2023

Evaluate your buyer persona Buyer personas help companies understand and connect with their target audience by identifying key information, which can be achieved through market research like customer surveys, researching market trends, analyzing website traffic or social media engagement, and talking to your actual customers.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Touchpoint 52

Comm100

MAY 22, 2020

Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free! If you want an excellent example of innovative and relevant names, look at the sports team names in the NFL, NBA, and NHL. Free Omnichannel Customer Engagement. Omnichannel.

Omnichannel 52

Omnichannel Sports Sales Social Media 52

Gainsight

JULY 7, 2021

Restaurants, offices, sporting events, and other venues for public gatherings were slowly starting to reopen. Plus, a flurry of social media posts (170+ from Gainsight’s account and 730+ from Gainsters, sponsors, speakers, and attendees) amplified our Pulse promotions. Kids were returning to school.

Social Media 45

Social Media Start-ups NPS Sales 45

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. But how to ensure that?

Retail 52

Retail Customer Feedback CX Social Media 52

Zendesk

FEBRUARY 21, 2024

Inside sales is the process of selling remotely over various communication channels, like phone , email , messaging , or social media. This type of selling is sometimes referred to as remote sales, virtual sales, or social selling because of the digital focus.

Sales 52

Sales Social Media CRM B2B 52

Qualtrics

NOVEMBER 19, 2019

The most innovative, inspiring, and inclusive Olympics yet. Alongside the sporting prowess, broadcasters will ensure fans can watch and catch-up on content from the Games at the times and places that suit them best. Social media – it’s business time. Solving the world’s biggest challenges through Quantum Computing.

Gaming 36

Gaming Social Media Healthcare Invoicing 36

Comm100

MAY 1, 2018

In the news and on social media, it seems like there’s a war raging between the generations. A workforce that is less caught up in the trappings of conflict will have more valuable opportunities for innovation, collaboration, and growth. Generation Z uses the internet and social media to search for jobs.

Start-ups 56

Start-ups Social Media Education Government 56

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. Jeremy Watkin, Director of Customer Experience at FCR @jtwatkin | blog “Customer experience doesn’t begin with awe and delight as much as we love reading about this on social media.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

Qualtrics

JUNE 6, 2019

She drives the company’s corporate positioning, branding and identity, marketing campaigns, public relations, social media and field marketing efforts. She’s obsessed with media, music, design & film, and is dedicated to giving back. Prior to Adobe, she was the VP of marketing for Intel.

Transportation 33

Transportation Entertainment Sports Social Media 33

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

Qualtrics

DECEMBER 5, 2019

What is disruptive innovation? The term ‘disruptive innovation’ is attributed to Harvard professor of business Clayton Christiansen , who helped develop the concept in the 1990s. The post Disruptive innovation: 4 times brands disrupted their own business models appeared first on Qualtrics. Request a Demo.

Innovation 43

Innovation Pharmaceutical Start-ups Gaming 43

Steven Van Belleghem

MAY 6, 2020

When we launched a request for extra people on social media 50 of our customers came to help us inside 20 minutes, which was a fantastic moment for us. To support online sales we have asked our employees to use their own social media channels to help customers with purchases or sales. Use the right tone of voice.

Retail 52

Retail Customer Experience Social Media E-commerce 52

Fonolo

MARCH 17, 2020

Hyundai: You’ve probably heard of it; the name again on the tip of everyone’s tongues thanks to a memorable, highly-lauded SuperBowl Hyundai Sonata 2020 commercial featuring John Krasinski, Rachel Dratch, and Chris Evans sporting some iconic Boston accents — “Smaht Pahk” — an ad which has so far attracted around 55.2 million views on YouTube.

Sports 67

Sports Customer Service Voice of the Customer Technology 67

Comm100

FEBRUARY 17, 2025

I could start this article with a history of how technology has impacted sports betting. Its weaving itself into industries like sports betting and customer service rapidly, changing them as we know it. I could drone on about the incremental benefits that iGaming operators get whenever a new tool, platform, or algorithm enters the mix.

Sports 52

Sports AI Machine Learning Gaming 52

Comm100

DECEMBER 10, 2024

Whether its through email campaigns, SMS reminders, or social media interactions, connecting with players outside of the platform is critical to sustaining engagement. Attract New Players : A steady influx of fresh games demonstrates your platforms innovation and appeals to new players looking for unique experiences.

Gaming 52

Gaming Social Media Sports CRM 52