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Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

eglobalis

Brian Solis’s journey is one of consistent foresight and evolution, making him one of the most impactful voices in the fields of digital transformation, customer experience, and innovation. Here are some of Brian’s books that I have up here; the rest are in one of our boxes downstairs. 1. When I first read Engage! ,

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The Tale of Apex Gadgets: A Cautionary Tale of Ignoring Customer Experience

ECXO

To start the year with a twist, Im shaking things up. Apex grew quickly, adding new products to their lineup and hiring employees to keep up with the demand. His focus was always on innovation, so much so that he didnt pay much attention to customer feedback. Couldnt set it up. Ended up throwing it in the trash.

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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

Leadership Commitment and Vision Leading a customer experience transformation starts at the top. For example, a company might aim to increase customer retention by a certain percentage, to drive up cross-sell revenue, or to reduce service costs by improving first-contact resolution.

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Customer Service + AI = Customer Success 3.0

ECXO

By automating repetitive and mundane tasks, AI frees up human customer service agents to focus on more complex and strategic issues, as well as dedicate more to the relationship with the customers. Businesses have started adopting Duplex for handling customer bookings. The post Customer Service + AI = Customer Success 3.0

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Crafting and Cascading a Customer Experience Strategy Across Global Organizations

eglobalis

Successful execution ensures that the company lives up to its promises, thereby fostering trust and loyalty among customers. IKEA’s vision of creating a better everyday life is reflected in their commitment to sustainability, affordability, and innovative design. Companies like HSBC in Europe and Toyota in APAC excel in this area.

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The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience

ECXO

DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience.

AI 386
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Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience

ECXO

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations. Explore their emotions, experiences, and perceptions in-depth.

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