SurveySensum

JANUARY 16, 2025

With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

MARCH 6, 2023

Here’s a synopsis of the essentials from the webinar In This Article: Why is Customer Conversational Analytics Important? Final Thoughts Why is Customer Conversational Analytics Important? This feedback could come from questions posed to customer support, reviews left on social media, or surveys answered by your most valued customers.

Sentiment Analysis 78

Sentiment Analysis Text Analytics Innovation Social Media 78

Lumoa

MARCH 6, 2023

It can help a brand innovate with new products; improve its reputation in the market; help outshine the opposition; and eventually, it can help increase sales and profits. This feedback could come from questions posed to customer support, reviews left on social media, or surveys answered by your most valued customers.

Sentiment Analysis 78

Sentiment Analysis Text Analytics Innovation Social Media 78

DMG Consulting

MARCH 1, 2019

ANALYTICS, AI, AND RPA. Enterprises need interaction analytics (speech and text analytics) to help them analyze customer conversations that take place in the contact center and, increasingly, other departments. Comments This field is for validation purposes and should be left unchanged.

AI 84

AI Artificial Intelligence Contact Center Machine Learning 84

SurveySensum

APRIL 16, 2025

Referral, Social Media, Web Search, Other) How would you rate your overall engagement with our content? SurveySensum providesyou with all these metrics in an automated and innovative dashboard tied in a bow of insights. SurveySensum takes this a step further with AI-powered text analytics software.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. It offers innovative predictive intelligence and analytics for a better quality of operations.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Confirmit

SEPTEMBER 11, 2017

Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. Another area where Siemens is focused on innovation is text analytics. With text analytics and real-time alerts, their teams always have up-to-date information most pertinent to them at the right time.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

SEPTEMBER 11, 2017

Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. Another area where Siemens is focused on innovation is text analytics. With text analytics and real-time alerts, their teams always have up-to-date information most pertinent to them at the right time.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. Even social media data can be imported for analysis, providing businesses with unparalleled insights into their online reputation and informing important business decisions.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

DMG Consulting

SEPTEMBER 26, 2018

Innovation in the speech analytics (SA) market is reinvigorating this highly valuable sector. There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide. AI IS THE HEADLINER FOR 2019.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

DMG Consulting

JULY 31, 2019

Fundamentally, call tracking is software and analytics that are used to capture inbound call activity to determine the effectiveness of online (e.g., search engine optimization (SEO), social media, pay-per-click, web banners, mobile, etc.) and offline (e.g., TV/radio/print ads, billboards, trade show promotional items, etc.)

Contact Center 48

Contact Center Text Analytics Social Media Customer Relationship Management 48

SurveySensum

SEPTEMBER 16, 2024

Product development is not a one-time thing – it’s a continuous process that needs new innovations and honest feedback from customers and trust me honest feedback is hard to come by. SurveySensum helps you launch tailored NPS surveys right within your app and analyze the feedback with innovative AI technology.

NPS 52

NPS Text Analytics Touchpoint Start-ups 52

SurveySensum

FEBRUARY 26, 2024

Employee engagement : Engaged employees are more productive, innovative, and committed to their organizations. This continuous improvement mindset fosters innovation, agility, and resilience. This allows companies to stay agile and responsive to employee needs, addressing issues promptly before they escalate. And not just that!

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

JULY 2, 2024

Multi-channel feedback Customers today interact with businesses through multiple channels such as email, social media, phone, chat, and in-person interactions. Qualtrics Offers innovative predictive intelligence and analytics for a better quality of operations. Yes Yes Starts at $99/month 4.6

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

DECEMBER 11, 2023

Finally, through a social media referral, she snagged the heels at a WHOPPING 25% DISCOUNT compared to the price listed on the brand’s website. Instead, they effortlessly transition between mobile apps, desktop searches, social media, and even in-store visits. With omnichannel analytics. Amazing, right?

Omnichannel 52

Omnichannel Social Media Touchpoint Text Analytics 52

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Lumoa is more specialized than Medallia and Qualtrics.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Its text analytics helps analyze comments and feedback from open-ended survey responses.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Retently

FEBRUARY 9, 2024

Meanwhile, asking direct feedback on potential areas for improvement can provide a roadmap for innovation and refinement. There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback.

Customer Feedback 94

Customer Feedback Net Promoter Score Customer Satisfaction NPS 94

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Are there any pain points that need addressing?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

OCTOBER 4, 2023

Analyze the gathered feedback with the cutting-edge technology of Text analytics software. This tool is tailored for the automotive industry as it leverages advanced AI and analytics to help automotive businesses make data-driven decisions. You can easily integrate this tool with your existing CRM.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. This includes customers browsing through your websites, interacting through your social media channels, making a purchase, offline store visitations, etc. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. This includes customers browsing through your websites, interacting through your social media channels, making a purchase, offline store visitations, etc. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JANUARY 16, 2025

With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JULY 10, 2023

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. It has innovative branding and customization options. In addition, it lets you track and analyze the customer sentiments shared in reviews and on social media.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

DECEMBER 1, 2021

You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. It enables you to gather feedback from a wide variety of channels such as social media, chatbots, and email. It has innovative branding and customization options.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And once the survey responses start coming in, the tool centralizes the feedback, automates analysis using Text Analytics software , and provides detailed reports on a user-friendly dashboard.

Manufacturing 52

Manufacturing B2B Compliance NPS 52

SurveySensum

FEBRUARY 2, 2024

For example, “On a scale of 0-10, how likely are you to recommend Text Analytics to a friend or colleague?” Social Media Engagement Definition : This KPI for customer engagement measures the level of interaction on social media platforms such as Facebook, Twitter, and Instagram.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

Lumoa

AUGUST 8, 2023

Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services. Lumoa’s intuitive interface and text analytics allowed everyone in the company to better understand customer sentiment, making NPS a more accessible and successful KPI.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

FEBRUARY 24, 2022

They always prefer to provide their feedback through multiple channels such as email, SMS, social media, and website. . Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. Multi-channel support. In the digitalized world, customers are present everywhere.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

JULY 10, 2023

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction.

Retail 40

Retail Customer Service E-commerce Social Media 40

ProProfs

MAY 3, 2023

Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Comes with built-in templates.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Comes with built-in templates.

Education 52

Education Text Analytics CRM Social Media 52

Qualtrics

MARCH 6, 2019

Consumers complain to call center reps about website problems, and provide product feedback in social media store reviews. And that’s a real problem for organizations that desperately need innovation to stay one step ahead of competitors and continue to drive revenue. Most great employee ideas are left undiscovered.

CX 24

CX Customer Experience Social Media Text Analytics 24

SurveySensum

NOVEMBER 7, 2024

Qualaroo Features SurveySensum Qualaroo Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1.

Text Analytics 52

Text Analytics Sentiment Analysis CX NPS 52