Innovation, Social Media and Transportation

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

NOVEMBER 3, 2024

Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.

CX

CX B2B Innovation Sentiment Analysis

May the Customer Experience (CX) Force be with you!

ECXO

NOVEMBER 19, 2024

Application in CX : • Customer Data Platforms (CDPs) : Use CDPs to gather and analyze customer data from various touchpoints (social media, website visits, purchase history). By fostering a culture where diverse perspectives are valued, companies can create innovative solutions that cater to a wide range of customer needs.

CX

CX Customer Experience Social Media Innovation

The Reasons Behind Tesla’s High Net Promoter Score

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. He said that electric cars are the future of sustainable transportation. Tesla brings innovation When you drive a Tesla, your concept of what a car should be is irrevocably shaken.

Net Promoter Score

Net Promoter Score NPS Manufacturing Customer Satisfaction

Webinars

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Modern CX is long overdue in the passenger transportation industry

Zendesk

MARCH 6, 2023

But to make a good impression, passenger transportation companies need to take an honest look at their customer experience and prioritize needed changes to modernize their experience for the next generation of sightseers, vacationers, business travelers, and digital nomads.

Transportation

Transportation CX Omnichannel Social Media

Norman Crowley on uncovering the business opportunities in tackling climate change

Intercom, Inc.

FEBRUARY 4, 2021

The use of the burning of fossil fuels for energy, the use of fossil fuels for transport, then animals basically. And if you solve those three problems, energy, transport, animals, and the use of animals for food, then you’ve solved climate change, ostensibly. And then transport’s a big problem.

Transportation

Transportation Gaming Agriculture Government

4 Customer Experience Lessons we can learn from Grab

Steven Van Belleghem

APRIL 27, 2021

Diversification has become a big part of innovation, and Grab is completely on board with that trend. It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable. 2. Get out of your own lane.

Customer Experience

Customer Experience Transportation Artificial Intelligence Government

How to Improve Customer Service in the Airline Industry

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 There’s a number of other ways airlines can use technology to create innovative experiences for their customers, too. The need for a flexible, digital approach is noticeable in the increased use of social media.

Customer Service

Customer Service Social Media Net Promoter Score Transportation

10 brands that have built awesome experiences in the metaverse

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. Let me know over my social media!

Gaming

Gaming Entertainment Social Media Transportation

Role of VoIP and Contact Centers in Transforming Microfinance

Hodusoft

JANUARY 8, 2025

They offer innovative ways to enhance communication, increase operational efficiency, and improve customer satisfaction. It requires significant investments in transportation, security, and staff training. This is where contact centers and Voice over Internet Protocol (VoIP) solutions come into play.

Contact Center

Contact Center Finance Customer Satisfaction Transportation

Is the Future of Retail, Physical or Virtual?

C3Centricity

SEPTEMBER 14, 2020

Invest in innovation teams or innovation centres to discover new competition and possibilities to test and learn in more rapid prototyping programs (outside of risk-averse culture). Why should shopping be any different from transport today? ]. Take a fresh look at space and consider it a blank slate. Conclusion.

Retail

Retail E-commerce Manufacturing Transportation

The Future of Retail is in the Stars (or is it the Cloud?) Testing

C3Centricity

APRIL 29, 2020

Invest in innovation teams or innovation centres to discover new competition and possibilities to test and learn in more rapid prototyping programs (outside of risk-averse culture). Why should shopping be any different from transport today? ]. Take a fresh look at space and consider it a blank slate. Conclusion.

Retail

Retail E-commerce Manufacturing Transportation

Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

C3Centricity

SEPTEMBER 24, 2017

I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. How many manufacturers will survive as the market for personalised road transport collapses? His five simple examples brought it home more powerfully than I have ever done before.

Technology

Technology Technology Manufacturing Transportation

Inspiring Retail Customer Experience Examples That Wow Customers

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! This experiential approach allows customers to truly understand the Tesla brand and its commitment to sustainable transportation, creating a memorable and influential retail experience.

Retail

Retail Customer Experience Social Media Customer Feedback

Inside sales vs. outside sales: What are the key differences?

Zendesk

FEBRUARY 21, 2024

Inside sales is the process of selling remotely over various communication channels, like phone , email , messaging , or social media. This type of selling is sometimes referred to as remote sales, virtual sales, or social selling because of the digital focus. Outside sales incur costs like travel, lodging, and meal stipends.

Sales

Sales Social Media CRM B2B

25 brand experience (BX) thought leaders to follow on Twitter

Qualtrics

JUNE 6, 2019

She drives the company’s corporate positioning, branding and identity, marketing campaigns, public relations, social media and field marketing efforts. She’s obsessed with media, music, design & film, and is dedicated to giving back. Prior to Adobe, she was the VP of marketing for Intel.

Transportation

Transportation Entertainment Sports Social Media

What’s the Deal with Air Canada?

Fonolo

APRIL 17, 2019

Air Canada even won the Air Transport World ’s Eco-Airline of the Year in 2018 and, the year before that, was listed as one of Canada’s top 100 employers by Mediacorp Canada Inc. Air Canada has led its home country and continent in these innovations. lana (@Lana1995X) March 22, 2019. Shai Berger , Co-Founder and CEO, Fonolo.

Transportation

Transportation Contact Center Social Media Innovation

This is What Exceptional Customer Service Looks Like In 2018

Comm100

AUGUST 23, 2018

The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. How have these innovations worked out for Amazon? What this means is big news for business: More people across the globe are now using messaging apps over social media.

Customer Service

Customer Service Hospitality Hospitality Omnichannel

How to Make Snapchat Quizzes

ProProfs

DECEMBER 9, 2021

Snapchat is a social media messaging app that lets you share pictures and videos (called snaps) with other Snapchat users you choose to add as your friends. Before airing the second season of Stranger Things, Netflix launched one of its most innovative campaigns on Snapchat. . What is Snapchat? . Check it out here: 2.

Social Media

Social Media Gaming Manufacturing Transportation

Tech Customer Success

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

May the Customer Experience (CX) Force be with you!

Webinars

Trending Sources

The Reasons Behind Tesla’s High Net Promoter Score

Webinars

Modern CX is long overdue in the passenger transportation industry

Norman Crowley on uncovering the business opportunities in tackling climate change

4 Customer Experience Lessons we can learn from Grab

How to Improve Customer Service in the Airline Industry

10 brands that have built awesome experiences in the metaverse

Role of VoIP and Contact Centers in Transforming Microfinance

Is the Future of Retail, Physical or Virtual?

The Future of Retail is in the Stars (or is it the Cloud?) Testing

Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

Inspiring Retail Customer Experience Examples That Wow Customers

Inside sales vs. outside sales: What are the key differences?

25 brand experience (BX) thought leaders to follow on Twitter

What’s the Deal with Air Canada?

This is What Exceptional Customer Service Looks Like In 2018

How to Make Snapchat Quizzes

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