Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. But no more.This is our time for a CX Revolution! Aladdin’s genie had three wishes.

CXM 97

CXM CX Customer Journey Map Sports 97

Intercom, Inc.

SEPTEMBER 15, 2021

In this era of ever-increasing digital disruption and innovation, category design can be the ultimate business strategy for brands wishing to stand out from the crowd. It’s called Play Bigger, How Rebels and Innovators Create New Categories and Dominate Markets. And luckily for us, you literally wrote the book on this stuff.

Sports 205

Sports Start-ups CXM Innovation 205

Totango

JULY 11, 2023

This is enabling us to manage organizational planning around our customer segments, and even innovate on our theory of the customer and customer journey segmentation.” ” — Juan G., It has allowed us to provide far more holistic visibility and understanding to our team, as well as far more actionability with regard to our data.” —Mid-market

Customer Journey Map 85

Customer Journey Map Sports Innovation Touchpoint 85

Experience Investigators

MARCH 5, 2024

HR and L&D teams enable employees with the processes, technology, and education they need to thrive. How Customer Experience Leaders Can Shape The Employee Experience CX is a team sport. It’s a healthy cycle that inspires innovation. It can be effective to pair new hires with CX innovators who can serve as mentors.

Customer Experience 94

Customer Experience Net Promoter Score Customer Journey Map Sports 94

Aquire

DECEMBER 21, 2021

In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). In a professional setting, this can be anything you do to innovate or improve your work and your team. Creativity : Experiment and innovate. This is a resolution many of us have made at some point. Happy holidays!

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Qualtrics

OCTOBER 21, 2021

Couldn’t attend our XM Innovation Event? From innovations to ideas and insights, here are 10 key takeaways you should know about. During our recent XM Innovation Event, we heard from two very special guests, Adam Grant and Venus Williams, about the work they’ve done to innovate, rethink, and break through.

Innovation 26

Innovation Sports Education Start-ups 26

CSAT.AI

AUGUST 3, 2022

They have inspired the world so much that what started as a children’s building toy has evolved into an international adult sporting competition. Though known for their physical building toys, Lego has embraced technology to expand their creations to the digital world too (with less foot pain). That’s some impact. . Embracing Change.

Entertainment 102

Entertainment Sports Innovation Gaming 102

Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. What can be done to improve the “click to porch” experience (from order to delivery).

Sports 78

Sports E-commerce Customer Experience Legal 78

Helpt

JANUARY 18, 2024

But beyond the glitz, the real heart of innovation lay in the more standard tech offerings - a testament to the creativity and ingenuity that CES is renowned for. From compact health monitors to advanced diagnostic tools, each innovation was a step towards a future where technology and health seamlessly intertwine.

AI 52

AI Entertainment Sports Gaming 52

Qualtrics

DECEMBER 5, 2019

What is disruptive innovation? The term ‘disruptive innovation’ is attributed to Harvard professor of business Clayton Christiansen , who helped develop the concept in the 1990s. Netflix has thought deeply about what its audience wants – convenience, choice, quality – and taken technology to its limits in order to deliver.

Innovation 43

Innovation Pharmaceutical Start-ups Gaming 43

Experience Investigators

APRIL 23, 2024

Strategic Investments in Customer Experience As we often say, CX is a team sport. There may be varying levels of involvement, but executing on Customer Experience Management means considering the people, processes, standards, technology, and tools within our organizations that lead to the experience for customers.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Beyond Philosophy

JUNE 4, 2015

If all the statistics about mobile technology are true, the answer is likely yes for 70% of you—maybe more! To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. DICK’S Sporting Goods use technology to their advantage. Are you reading this on a mobile device?

E-commerce 141

E-commerce Sports Retail Omnichannel 141

Fonolo

DECEMBER 6, 2022

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” You might aim to learn more about innovative call center tech or take a course on diversity and inclusion. Speaking of call center tech, when was the last time you updated your stack? . #2 Use technology like speech analytics .

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector. So, it’s a great privilege to share what I know with you.

CX 156

CX Social Media Sports Customer Service 156

ClearAction

OCTOBER 25, 2022

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Here are some examples to inspire your submission to the CX Team Sport Awards. Learn More. Learn More.

CXM 71

CXM CX Sports Customer Experience Management 71

Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Improved tools and technology. IVR was one of the first automation trends in call centers, but the technology is even more relevant today. Let’s dig in! .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Customer Bliss

SEPTEMBER 25, 2020

We discussed the effects that an increase in technological use has on companies, their employees, and the customers they serve. What can I learn from all of this so that we thrive, so that we innovate, we iterate for the future, which gives us a sense of purpose.” briansolis #leadership #innovation Click To Tweet.

Sports 64

Sports Innovation Start-ups Technology 64

Steven Van Belleghem

NOVEMBER 26, 2021

These are the innovators of the innovators. That’s the reason why they are so popular in strong fan communities in the music, sports, film industries etc., But this might have the same type of impact on the internet by 2030 as mobile technology had before. It’s even too soon to be talking about early adopters.

Customer Loyalty 131

Customer Loyalty Gaming Entertainment Sports 131

Neosperience

MAY 1, 2021

We all recognize mobile technology as the real game-changer in the creation of the world as we experience it today. The Internet has brought treats but also huge opportunities, for those able to respond timely and unlock the power of emerging technologies. Business and technology go hand in hand, and so does the customer experience.

Retail 98

Retail Healthcare Technology Technology 98

Fonolo

NOVEMBER 29, 2022

Just as any great sports team is only as good as its coach, a call center team is only as good as its manager. TIP: The more inclusive your hiring process , the more likely you are to find call center agents who both fit in with your team and stand out through the innovative ideas they bring. Employ Call Center Technology.

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Intercom, Inc.

SEPTEMBER 19, 2019

Like a sports franchise, a top team should be both collaborative and competitive. That’s why selling oftentimes is closely compared to athletics and sports, because no matter if it’s a team activity, your individual performance is very clear. “Sales is such a people sport. It’s very easy to score.

Sales 184

Sales Sports Start-ups Gaming 184

Customer Bliss

APRIL 23, 2021

What you find in environments where there’s a lot of innovation and ingenuity is an element of–absolutely–a truthful environment. So while we were having business and commerce in ways we’ve never done before, thanks to technology, we were longing to be together. Chip explained it in this way: “I want to talk about trust.

Customer Experience 109

Customer Experience Sports CX Technology 109

Steven Van Belleghem

FEBRUARY 7, 2022

Or how could you even disrupt it, with clever innovation approaches? million in revenue from making metaverse technology for fashion brands, including tools to create virtual advertisements. Louis Vuitton has “Louis The Game”, a video game that combines its heritage, innovation, and NFT art. How can it reinforce your brand?

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

TeamSupport

AUGUST 17, 2020

I am a 25-year technology industry veteran. I migrated to Colorado in 1994 at the tip of the rise of the software and technology industries—and then I caught the start-up bug! We enjoy skiing and cheering for all of the Denver sports teams. Here’s what we found out. Pete: Sure!

Sports 59

Sports B2B Innovation Customer Relationship 59

Execs In The Know

APRIL 8, 2022

Together, the group was able to challenge the “status quo” and inspire innovation through COMMUNITY, CONNECTION, and BALANCE. Todd’s keynote kickoff told a compelling story about the value of investing in technologies like self-service solutions and better agent tools, while always maintaining a focus on the customer experience.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

Customers That Stick

NOVEMBER 13, 2014

I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center. book, movie, sporting event, relationship, travel). False Dichotomy. They depended on me to do a job!

Customer Experience 137

Customer Experience Contact Center Sports Social Media 137

Sprinklr

OCTOBER 20, 2021

Share insights internally and externally to fuel collaboration and innovation across your enterprise. Extensive source coverage: how many sources of data does the technology enable, including social, traditional media, web sources, first-party data, as well as integrations and partnerships? Three key differentiators to look for.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Zendesk

APRIL 7, 2023

Business changes are happening faster than ever With the rapidly changing technology landscape, including the acceleration of generative AI , companies have to shift their strategies to keep up with this accelerating speed of change. What are the chances that we’ll be able to make something that can keep up with Zendesk’s innovation?’”

Compliance 52

Compliance AI Gaming Start-ups 52

Qualtrics

APRIL 29, 2021

The innovation that came from necessity in 2020 taught us that agility is business-critical. As large segments of remote and hybrid workers merge, there will be a greater need for digital workspaces to enable collaboration, innovation, and productivity,” he said.

Sports 26

Sports Innovation Technology Technology 26

Intercom, Inc.

JANUARY 14, 2019

The book is organized around 12 technological forces – some of which already feel familiar, if not ubiquitous (A.I., It’s often so easy to get swept up in the immediacy of technology that we benefit greatly from Kelly’s perspective. Jarell Cardoza, Product Marketing Manager ( @jarcardoza ).

Entertainment 150

Entertainment Sports Start-ups Technology 150

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). Different companies’ Virtual Agents vary drastically in both design and function, depending on how they’re set up and what technology they are equipped with.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). Different companies’ Virtual Agents vary drastically in both design and function, depending on how they’re set up and what technology they are equipped with.

ML 72

ML Customer Service AI Sports 72

Steven Van Belleghem

DECEMBER 6, 2021

We see more and more marketers adopting NFT (Non fungible tokens) technology to connect to their customers to drive engagement, loyalty and more. Their new frame of reference is the last best experience, regardless of company, industry, region, technology, etc. In the former social media era (Web 2.0) Not in retail?

CX 123

CX Customer Experience Non-Profits Social Media 123

SugarCRM

NOVEMBER 8, 2022

Backcountry is an online specialty retailer and parent company of four business units that specialize in gear for wilderness adventures and outdoor sports, including biking, skiing, snowboarding, climbing, fly-fishing, hiking, and camping. How Backcountry and SugarCRM Aligned on Shifting Customer Needs.

Sales 26

Sales Sports CRM B2C 26

Fonolo

MARCH 17, 2020

Hyundai: You’ve probably heard of it; the name again on the tip of everyone’s tongues thanks to a memorable, highly-lauded SuperBowl Hyundai Sonata 2020 commercial featuring John Krasinski, Rachel Dratch, and Chris Evans sporting some iconic Boston accents — “Smaht Pahk” — an ad which has so far attracted around 55.2 million views on YouTube.

Sports 67

Sports Customer Service Voice of the Customer Technology 67

Aquire

AUGUST 2, 2021

What’s also important to note is that, with the right technology, you can customize the automated messages that start the live chat conversation. For example, if someone is looking for sports gear, the message could ask them if they want to know more about the available sports brands. What’s new with chatbots?

Sports 52

Sports Start-ups CRM AI 52

BeyondPhilosophy

NOVEMBER 16, 2023

Without those stickers on the PC, would anyone outside of a small, specific group of technology enthusiasts know what the microprocessor is? However, if the product or service is innovative and leverages expertise that a competitor doesn’t have, it is possible if improbable. In return, they lend you credibility.

Sales 52

Sales Social Media Education Sports 52