Confirmit

DECEMBER 14, 2016

We’ll also look at the integration of unstructured and structured data to bring insights to life to inspire employees. Innovating and taking risks: Driving true action, how to be a catalyst for behavioral and systemic change, and the application of Nudge theory to make change easy…well, easier.

CX 40

CX Predictive Analytics Structured Data VOC 40

DMG Consulting

OCTOBER 18, 2017

Currently, there are two categories of speech analytics vendors in the market: a large group of competitors who sell basic applications that focus on identifying key words and phrases, and a smaller set of feature-rich solution providers who offer extensive business intelligence platforms that provide enterprise-level data.

Contact Center 48

Contact Center Text Analytics Artificial Intelligence Machine Learning 48

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. So today, as I said, we’re announcing five new product innovations. We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

SurveySensum

OCTOBER 19, 2023

Regained your reputation as an innovative and customer-centric brand. They provide essential data that guides product development and helps companies stay attuned to customer preferences – ensuring their products remain competitive and well-received in the market. This shows how product surveys can be a lifeline for businesses.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

SurveySensum

MARCH 4, 2024

Anonymous feedback cuts through the filters, offering unbridled insights into the real challenges, concerns, and even innovative ideas employees may have. Multiple-choice questions offer structured data, while open-ended questions allow for nuanced responses. Rating scale questions provide a quantitative measure.

Start-ups 52

Start-ups Gaming Structured Data Construction 52

Steven Van Belleghem

MAY 19, 2020

José Teunissen, Projectleader Innovation Implementation @ bol.com. We want to keep evolving and innovating as a company, which has become harder and quicker since we are dealing with this crisis. . Having said that, what we do know is that innovation will still be needed in both dimensions. Read all about that here below.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

Retently

OCTOBER 28, 2024

Additionally, Google’s Project Aristotle study found that teams with higher psychological safety perform better and are more innovative. Adopt Software Tools: HR management or employee engagement software for structured data collection, making it easier to integrate results with metrics like eNPS.

Net Promoter Score 78

Net Promoter Score Start-ups Structured Data Construction 78

Execs In The Know

MARCH 14, 2025

Lead the Future of AI in CX AI is no longer a distant innovation. AI can accelerate problem-solving, but only if you structure data and processes the right way. Gain credentials that set you apart as a CX innovator. The companies that win arent replacing human connection; theyre enhancing it.

AI 66

AI CX Structured Data Innovation 66