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With the right textanalytics software. What is Conversation Analytics? Conversational Analytics is the process of analyzing customer interactions – across chats, emails, call transcripts, surveys, and other communication channels – to extract insights, detect trends, and improve customer experience.
Confirmit Genius is an advanced TextAnalytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. Voice of the Customer Voice of the Employee Market Research Product Innovation Factsheets. What are the two main modules of Confirmit Genius?
Currently, there are two categories of speech analytics vendors in the market: a large group of competitors who sell basic applications that focus on identifying key words and phrases, and a smaller set of feature-rich solution providers who offer extensive business intelligence platforms that provide enterprise-level data.
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