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Lesson #39 Revisited: Conversational Surveys and AI—The Future of Listening is Here

PeopleMetrics

Enter conversational surveysan innovative approach that uses AI to turn a static survey into a dynamic, evolving conversation with your customer. And heres the key: the best application of AI in surveys right now isnt about replacing structured surveys. Static surveys have long been the industry standard in VoC.

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The opinion of 6 experts on the future of contact centers in a post-corona world

Steven Van Belleghem

José Teunissen, Projectleader Innovation Implementation @ bol.com. We want to keep evolving and innovating as a company, which has become harder and quicker since we are dealing with this crisis. . Having said that, what we do know is that innovation will still be needed in both dimensions. Read all about that here below.