PeopleMetrics

APRIL 10, 2025

Static surveys have long been the industry standard in VoC. Enter conversational surveysan innovative approach that uses AI to turn a static survey into a dynamic, evolving conversation with your customer. And heres the key: the best application of AI in surveys right now isnt about replacing structured surveys. Whats working?

AI 62

AI Unstructured Data VOC NPS 62

SurveySensum

MARCH 10, 2025

Whether its chat, email, or call transcripts, valuable VOC is everywhere – but are you making the most of it? Impact – Stronger customer relationships, better product innovation, and a customer-centric approach to business strategy.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Confirmit

JUNE 6, 2018

It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

Confirmit

DECEMBER 14, 2016

They also looked at key learnings from some of the world’s leading VoC programs, including: Getting the exec team on board: The importance of predictive analytics to inform smarter decisions delivering true business value. identified some of the future trends that will drive these best practices forward in 2017 and beyond.

CX 40

CX Predictive Analytics Structured Data VOC 40