Intercom, Inc.

APRIL 21, 2021

We recently had an internal discussion about innovation. Like any company, we want to create new and better products that solve important customer problems – but how do our values of moving fast and starting small foster a culture of innovation? Innovation means doing new, different, and better. Below is my answer for our team.

Innovation 219

Innovation Start-ups Technology Technology 219

eglobalis

OCTOBER 29, 2017

The post Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line appeared first on Eglobalis. To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary.

Technology 369

Technology Technology Customer Experience Government 369

eglobalis

MAY 12, 2024

The Upcoming Impact of AI on Enterprise Technology Design: Enhancing Customer Experience and Business Outcomes The post The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes appeared first on Eglobalis.

AI 323

AI Technology Technology CX 323

Intercom, Inc.

NOVEMBER 9, 2022

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. So why not take a page from the startup book and set up new avenues and opportunities so people can innovate in their job? And it’s a sound strategy.

Innovation 226

Innovation Start-ups Government Technology 226

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

AI 227

AI Technology Technology CX 227

eglobalis

JULY 26, 2023

Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design The post Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design appeared first on Eglobalis.

Omnichannel 283

Omnichannel B2B Technology Technology 283

ECXO

JUNE 19, 2024

DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience.

AI 386

AI Customer Experience Legal Manufacturing 386

Intercom, Inc.

JUNE 22, 2021

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. The sales tech landscape has experienced the same consolidation of platforms and expanding app ecosystems as the martech landscape.

Technology 233

Technology Technology Sales Customer Expectations 233

eglobalis

NOVEMBER 19, 2024

The companies that thrive today aren’t just adopting AI; they’re embedding it into their DNA to design groundbreaking technologies and solutions that deliver unmatched value to customers. AI and algorithmic models are reshaping how organizations tackle challenges, innovate, and create impact.

B2B 451

B2B Agriculture CX AI 451

Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

Technology 243

Technology Technology Social Media Start-ups 243

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Technology 223

Technology Technology B2C B2B 223

Uniphore

OCTOBER 14, 2021

A big part of accomplishing that mission is using advanced Natural Language Technologies (NLT) to drive innovation in every industry. Its 2021 Hype Cycle for Natural Language report focuses on the latest, critical NLT innovations and how IT leaders should explore and integrate each of these capabilities into their technology stack.

Technology 182

Technology Technology Machine Learning Innovation 182

Intercom, Inc.

APRIL 20, 2022

Our strength lies in knowing when we should follow standard best practices for design and when we need to innovate and create something new. “We We believe there’s no value in innovating if it doesn’t solve our customer’s problem. This is just not the right place to innovate: usability comes first.

Innovation 211

Innovation Machine Learning Engineering Start-ups 211

eglobalis

OCTOBER 9, 2024

Clayton Christensen old quote: “Customers don’t buy products; they hire them to do a job.” – This quote from the father of “disruptive innovation” highlights the idea that customers’ needs are more about solving a problem or fulfilling a job rather than just wanting specific features.

Customer Feedback 441

Customer Feedback Innovation Compliance B2B 441

eglobalis

DECEMBER 4, 2024

Assertions that advancements in artificial intelligence (AI) and automation will replace human-led CX strategies overlook the complexity of customer relationships, the role of cultural nuances, and the limitations of technology in addressing human-centric needs across both B2B and B2C environments.

B2B 320

B2B AI Artificial Intelligence CX 320

ECXO

OCTOBER 7, 2024

Innovation is your constant companion in this exhilarating journey. You are tasked with reinventing the customer journey, merging technology and human touch to craft seamless, personalized experiences. Staying ahead in CX requires a commitment to continuous improvement and innovation.

Customer Experience 373

Customer Experience CX Innovation Customer Satisfaction 373

ECXO

NOVEMBER 26, 2024

These are the people who can seemingly do it all—close deals, resolve customer issues, inspire their team, innovate on the fly, and still have time to meet impossible deadlines. Stagnation in Innovation When you rely on unicorns to innovate and problem-solve, other employees may not feel empowered to contribute their ideas.

CX 334

CX Innovation Artificial Intelligence Customer Satisfaction 334

ECXO

OCTOBER 17, 2024

The Critical Nature of Customer Experience in Medical Devices: Why Perfection is the Only Option In the medical devices industry, encompassing leaders like Medtronic, Abbott, Johnson & Johnson, and innovative players like Tandem, maintaining a flawless customer experience is not just a priority—it’s a necessity.

Customer Experience 401

Customer Experience Healthcare Education Legal 401

eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. Similarly, IT can work closely with Operations to ensure that the necessary technological infrastructure supports both departments’ needs.

CX 337

CX Finance Customer Journey Map Innovation 337

eglobalis

OCTOBER 14, 2024

Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. My Take: ECXO’s approach is innovative and practical, led by people who actively help B2B and B2C companies.

Education 345

Education Customer Experience Customer Journey Map Innovation 345

eglobalis

OCTOBER 30, 2024

As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools The Gist AI boosts productivity. As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools. Faster hiring process.

AI 386

AI Outlook Customer Satisfaction Technology 386

The DiJulius Group

JULY 14, 2023

Read Full Article The post How Technology Innovates Customer Service In The Digital Age appeared first on The DiJulius Group. What used to be thought of as a simple purchase is now a Brand Experience. Consumers take their interactions with businesses seriously, with clear visions–and strong expectations–­for customer.

Innovation 98

Innovation Technology Technology Customer Service 98

Adrian Swinscoe

JANUARY 18, 2024

Have you ever found yourself going to a Lego store intent on buying an assortment of Lego pieces as a gift for someone, but when faced […] The post Technology choice, adoption and the paradox of choice first appeared on Adrian Swinscoe.

Technology 162

Technology Technology Business Growth Innovation 162

ECXO

APRIL 29, 2024

It’s a fascinating tale of desire, aspiration, and constant innovation. In this quest for the silver bullet, companies have turned to technology. While these technologies have indeed revolutionized the field of CX, they are not the silver bullet. Now, let’s talk innovation. Are we going to find it?

CX 285

CX Innovation Technology Technology 285

Customer Think

DECEMBER 31, 2021

It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world. But, how will the two technologies create innovation and change in the near future? By 2022, the global ML market is expected to be worth $8.81 Do you have […].

Machine Learning 145

Machine Learning ML Innovation Artificial Intelligence 145

eglobalis

JUNE 27, 2024

IKEA’s vision of creating a better everyday life is reflected in their commitment to sustainability, affordability, and innovative design. Philips focuses on improving people’s health and well-being through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication.

Customer Experience 369

Customer Experience Net Promoter Score VOC Government 369

ECXO

JULY 16, 2024

Boosted Creativity and Innovation: Creativity and innovative thinking are often born from a well-rested mind. In industries where innovation is the key to staying ahead, encouraging a culture of adequate sleep can lead to groundbreaking ideas and solutions.

Customer Experience 348

Customer Experience Innovation Education Gaming 348

ECXO

NOVEMBER 25, 2024

Insights: Feasibility isn’t just about engineering effort—it’s about whether implementation will introduce inefficiencies or misalignments with your technology stack. Challenges: ROI is inherently speculative, especially for innovative features. Feature requests are not just data points; they’re stepping stones to innovation.

B2B 391

B2B Engineering Innovation CRM 391

Callminer

FEBRUARY 19, 2020

From actively keeping track of shifts in the industry’s technological standards and accommodating economic imperatives to handling other critical processes within the realm of human resources , there are enough potential challenges to tackle in typical call center operations to keep entire management teams reasonably busy year-round.

Artificial Intelligence 287

Artificial Intelligence Innovation Social Media AI 287

ECXO

JUNE 23, 2024

Furthermore, implementing the right technology and tools is paramount for the success of your customer success team. Leverage technology. Driving Innovation: Feedback channels can serve as a source of inspiration for innovation. Make sure they have all the skills and knowledge they need to provide top-notch service.

CX 358

CX Customer Satisfaction Innovation Customer Feedback 358

ECXO

JULY 29, 2024

Coca-Cola’s vision of refreshing the world and inspiring moments of optimism is reflected in their commitment to sustainability and innovation. Vodafone focuses on connecting for a better future through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication.

Customer Experience 380

Customer Experience Net Promoter Score VOC Scorecard 380