Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. That’s when my journey with YETI began.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Steven Van Belleghem

NOVEMBER 10, 2020

Their innovation allowed them to bypass one of the biggest problems of 21 st century telco’s: the dumb pipe syndrome, where the operator’s network is being used simply to transfer bytes between the customer’s device and the Internet, without ‘owning’ any data or really understanding their customers anymore. Fuji in Japan.

Healthcare 98

Healthcare Customer Experience Manufacturing Education 98

Lightico

MAY 2, 2022

According to the conference call, Tesla Insurance intends to be the largest insurer of Teslas in Texas by the end of 2022. But it’s the real-time element that’s the real game-changer, not just in terms of Tesla’s bottom line but in terms of being a leader in customer obsession, road safety, and innovation.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

SugarCRM

FEBRUARY 28, 2020

There’s no doubt that technology has changed the landscape of staffing and recruitment. There’s no doubt you’ve heard the buzz about automation technology in the recruiting and staffing space; however, it’s more than buzz. Hire Smarter: Innovate to Win. Trend 2: A Deafening Buzz around Recruitment Technology.

Technology 34

Technology Technology Social Media AI 34

Qualtrics

DECEMBER 9, 2020

From humble beginnings to leading an innovative patient experience team at one of the world’s top 10 Catholic healthcare systems, Cristobal offers a unique perspective on the transformation of patient experience in not only healthcare but other industries as well. From rural Chile to Texas. We interviewed Cristobal Kripper, M.D.,

Healthcare 52

Healthcare Construction Innovation Technology 52

ClearAction

MARCH 20, 2020

Now we have technologies that translate audio and video into text and quantification. Today we have the technological capability to process these input formats for easy digestion among managers and employees. This can inspire wonderful creativity and innovation among your employees. That’s awesome. Let’s use it!

Voice of the Customer 62

Voice of the Customer VOC Contact Center Technology 62

SugarCRM

JUNE 19, 2019

You can’t opt out of technology. Another notable element of the three-day conference was the thematic presence of “innovation.” There’s room for personalization and technology. It is possible to maintain personalization coupled with technology. That brings us to our final conclusion.

Innovation 20

Innovation Technology Technology AI 20

SugarCRM

FEBRUARY 28, 2020

There’s no doubt that technology has changed the landscape of staffing and recruitment. There’s no doubt you’ve heard the buzz about automation technology in the recruiting and staffing space; however, it’s more than buzz. Hire Smarter: Innovate to Win. Trend 2: A Deafening Buzz around Recruitment Technology.

Technology 26

Technology Technology Social Media AI 26

Qualtrics

APRIL 12, 2021

In a remote part of west Texas, under an ancient limestone mountain, one of the largest clocks on earth is under construction. Then you consider the capabilities and technologies you need to actually serve the customers.’ Listen to the complete podcast episode of Breakthrough Builders with Bill Carr. Early reflections. Listen Now.

Innovation 26

Innovation Construction Start-ups Technology 26

1 to 1

FEBRUARY 1, 2024

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

AI 26

AI Artificial Intelligence Innovation CX 26

Qualtrics

MAY 23, 2019

It’s a relatively new role still, with the first CCO role believed to have been created by Texas Power and Light in 1999. Also known as: Chief Product innovation Officer, Chief Operating Officer, Head of Product Development. Also known as: IT Director, Technology Director, Head of IT. Chief Product Officer. What do they do?

Close the Loop 39

Close the Loop Finance Customer Acquisition Customer Feedback 39

Qualtrics

SEPTEMBER 1, 2020

Capturing the real-time sentiment and impact on topics like health, technology access, and student engagement has never been more important. It’s been working terrifically well,” said Ernie Fernandez, Chief Innovation Officer at University of Miami. “We So we really didn't want this to be technology first.

Education 26

Education Technology Technology Start-ups 26