Experience Investigators

OCTOBER 8, 2024

Exploring beyond the aisles, we touch on how technology is redefining the art world and reshaping luxury preferences. He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world.

CX 52

CX Entertainment Retail Innovation 52

Lightico

JULY 8, 2021

Auto Finance events and conferences are a great place to learn more about the innovation of lending in different aspects of the auto finance industry an improve customer experience in auto finance. Who should attend: Auto Finance executives and innovators. . Who should attend: Auto Finance executives and innovators. .

Finance 52

Finance Compliance Retail Innovation 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

MattsenKumar

SEPTEMBER 16, 2021

Not just this, to make sure the clients function efficiently, the firm uses innovation and technology in the best possible way. MattsenKumar strives for excellence and quality; hence they use state-of-the-art technology and increase CSAT score and customer retention rate. Washington, D.C.-based About GoodFirms.

E-commerce 52

E-commerce B2B Innovation Customer Retention 52

Taylor Reach Group

MARCH 26, 2018

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. Smart Customer Service 2018 April 9 – 11, Washington, DC. Join us in Washington, D.C. You’ll leave with answered to your top questions.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

MattsenKumar

SEPTEMBER 16, 2021

Not just this, to make sure the clients function efficiently, the firm uses innovation and technology in the best possible way. MattsenKumar strives for excellence and quality; hence they use state-of-the-art technology and increase CSAT score and customer retention rate. Washington, D.C.-based About GoodFirms.

E-commerce 52

E-commerce B2B Innovation Customer Retention 52

Customer Experience Matrix

DECEMBER 1, 2017

Don’t think this hasn’t occurred to certain (perhaps most) people in Washington. In-store technology such as beacons and wifi track behaviors even more precisely, and I’ve seen some fascinating (and frightening) claims about visual technologies that capture peoples’ emotions as well as identities.

Artificial Intelligence 59

Artificial Intelligence Government Entertainment Retail 59

Intercom

NOVEMBER 30, 2023

But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones, or at least about the way we use them in business. Ernie says there were five key technologies that made phone-based customer support possible. The technology development for that to happen started out quite early.

Start-ups 98

Start-ups Technology Technology Gaming 98

Gainsight

APRIL 13, 2022

They are the leading multi-cloud services provider for all apps, enabling digital innovation with enterprise control. With over 24,000 employees and an ecosystem of 75,000 partners, VMWare has been behind the technology innovations transforming numerous industries. Everyone in tech knows the name VMware.

Innovation 52

Innovation Sales Start-ups Technology 52

Qualtrics

DECEMBER 6, 2018

Specifically for HR professionals: Learn how the world’s most respected employers shape innovative and inclusive cultures that attract, develop and retain great people. Day one features sessions about the future of work, state of people analytics, and leading practices and innovation in people analytics. Location: Washington, D.C.

Innovation 27

Innovation Entertainment Education Technology 27

Qualtrics

FEBRUARY 6, 2019

Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. Workshops topics include Conducting Competitive Research and Analysis for Devising Innovative Products, What Really Happens When Agile Meets User Experience, and Product Design for How People Think (and more).

Innovation 33

Innovation Government AI Technology 33

Qualtrics

JANUARY 16, 2019

Executives today want smarter and faster insights, and technology and automation are changing the landscape. Leverage the latest trends and technologies to advance your research. Dillman- Regents Professor of Sociology, Washington State University. Peter Mackey Head of Strategic Innovation, Wizer. Location: Austin, TX.

Gambling 28

Gambling Non-Profits Government Innovation 28

Fonolo

JANUARY 22, 2020

Smart Customer Service, Washington DC. It’s packed full of CX innovators from a variety of industries, all exploring ways to delight their customers again and again; and make the customer experience a priority for businesses. Smart Customer Service , Washington DC. Location: Washington DC, USA. Lauderdale.

Customer Service 129

Customer Service Contact Center CX Education 129

Intercom, Inc.

APRIL 21, 2022

But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones. From toll-free numbers to mobile technology. Liam Geraghty: By the 1960s, more sophisticated dialing technology had arrived and would start to shape phone support as we know it today. Yes, that’s fine.

Start-ups 118

Start-ups Gaming Technology Technology 118

Comm100

AUGUST 23, 2018

The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. How have these innovations worked out for Amazon? Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now. billion U.S.

Customer Service 45

Customer Service Hospitality Hospitality Omnichannel 45

Intercom, Inc.

AUGUST 25, 2022

Mark is an award-winning journalist and digital media innovator with a career in broadcast news that spawns over 20 years – from his very first report on a prison riot in Dublin, to his award-winning reporting from war-torn Afghanistan. Again, just a reminder that politics was in everything at that time. Mark: That’s right.

Social Media 208

Social Media Machine Learning Start-ups Government 208