Chip Bell

AUGUST 11, 2020

As a six-year old with an imagination as big as Texas, it was very scary. We lived in the country and a rural highway separated our houses. Sometimes, I stayed with my granddaddy after sundown and had to walk home in the dark. I remember asking my granddaddy to drive me home in his truck. But he had a bigger lesson in mind.

Start-ups 81

Start-ups Customer Feedback Innovation Customer Service 81

Chip Bell

SEPTEMBER 24, 2020

“You can pretend to care, you cannot pretend to be there,” wrote Texas Bix Bender in his book Don’t Squat with ‘Yer Spurs On! Bender was describing a vital feature of effective leadership—command presence. People who spend more than twenty minutes in the military know the power of command presence.

Business Growth 76

Business Growth Innovation 76

Steven Van Belleghem

NOVEMBER 10, 2020

Their innovation allowed them to bypass one of the biggest problems of 21 st century telco’s: the dumb pipe syndrome, where the operator’s network is being used simply to transfer bytes between the customer’s device and the Internet, without ‘owning’ any data or really understanding their customers anymore.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Customer Bliss

MAY 15, 2018

Bell , the best selling author of the 9 1/2 Principles of Innovative Service , and many other customer service oriented books. By offering innovative customer-driven strategies and tactics, Chip has helped many Fortune 100 companies enhance their bottom lines and marketplace reputation. I was shocked when I moved to Texas.

Innovation 44

Innovation Education Start-ups Customer Service 44

Customer Bliss

JANUARY 17, 2019

As the banking industry continues to focus more on customer experience and innovation, I think this is a good conversation to have at the beginning of 2019. A graduate of The University of Texas at Austin, Lisa is a skilled communicator with experience building and leading successful cross-functional teams.

Finance 76

Finance CX Start-ups Voice of the Customer 76

Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. That’s when my journey with YETI began.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Lightico

MAY 2, 2022

According to the conference call, Tesla Insurance intends to be the largest insurer of Teslas in Texas by the end of 2022. But it’s the real-time element that’s the real game-changer, not just in terms of Tesla’s bottom line but in terms of being a leader in customer obsession, road safety, and innovation.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

Chip Bell

DECEMBER 4, 2018

Innovative service is a blend of these same two sentiments. It is a powerful concept for innovative service. Paraphrasing famed restaurateur Danny Meyer, great service happens to you; innovative service happens for you. When the only First Bank & Trust ATM in the rural town of Tahoka, Texas went down, customers were unhappy.

Customer Experience 44

Customer Experience Innovation B2C Customer Service 44

Chip Bell

JULY 16, 2019

Years ago, University of Texas professor Robert Peterson’s research indicated that when customers use the “L” word (or other emotion-laden terms of endearment) to describe you, their buying habits are dramatically different that those who simply like you. One wants to be amazed; the other to be adored.

Education 55

Education Age of the Customer Customer Experience Innovation 55

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. What are the advantages of becoming an MGA? Knowledge – Most MGAs have years of experience working within the insurance industry. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer.

Retail 52

Retail Innovation Sales Customer Service 52

VOZIQ

AUGUST 28, 2024

Vishwanath Gubba reflects on the mission of ACE, stating, “Innovation in AI requires more than just technical expertise; it demands relentless focus on solving real-world problems and delivering real value.

AI 40

AI Artificial Intelligence Machine Learning NPS 40

SugarCRM

JUNE 19, 2019

Another notable element of the three-day conference was the thematic presence of “innovation.” While automation and AI can’t replace the human side of recruiting and staffing, it’s necessary to embrace the power of those tools to continue growing your company for the next stage of innovation. You can’t opt out of technology.

Innovation 20

Innovation Technology Technology AI 20

Qualtrics

DECEMBER 9, 2020

From humble beginnings to leading an innovative patient experience team at one of the world’s top 10 Catholic healthcare systems, Cristobal offers a unique perspective on the transformation of patient experience in not only healthcare but other industries as well. From rural Chile to Texas. We interviewed Cristobal Kripper, M.D.,

Healthcare 52

Healthcare Construction Innovation Technology 52

ClearAction

MARCH 20, 2020

This can inspire wonderful creativity and innovation among your employees. During the many years I was voice-of-the-customer manager I struggled to combine the supplier report cards we received from our customers such as IBM, Motorola, Texas Instruments. The scales and factors they used were apples and oranges, so to speak.

Voice of the Customer 62

Voice of the Customer VOC Contact Center Technology 62

SurveySensum

AUGUST 28, 2024

H-E-B is a Texas-based supermarket chain that has been termed the “smartest supermarket” by Forbes itself. H-E-B In a study conducted by Bond Brand Loyalty , H-E-B scored an 80% customer satisfaction mark, leaving behind well-known names in the food retailing industry like Walmart, Trader Joe’s, etc.

Customer Experience 52

Customer Experience Text Analytics Customer Satisfaction Hospitality 52

Qualtrics

APRIL 12, 2021

In a remote part of west Texas, under an ancient limestone mountain, one of the largest clocks on earth is under construction. The post Former Amazon VP Bill Carr: ‘Working backwards is the way to create breakthrough innovation’ appeared first on Qualtrics. Early reflections. Listen to our full conversation with Bill. Listen Now.

Innovation 26

Innovation Construction Start-ups Technology 26

ClientSuccess

JULY 29, 2019

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. Did we not innovate quickly enough? What are two or three ways you’ve established (or improved) “customer success as a culture” within your organization?

Start-ups 59

Start-ups Innovation Touchpoint Customer Service 59

1 to 1

FEBRUARY 1, 2024

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

AI 26

AI Artificial Intelligence Innovation CX 26

Chip Bell

DECEMBER 18, 2018

About the same time that I moved from Texas to Georgia, the boot dealer in Fort Worth with whom I traded went out of business. It is partly about their sheer functionality of resilience, endurance and comfort since I work on my feet. It is mostly about Gloria. But, I am getting ahead of myself. I needed a new pair of boots.

B2C 40

B2C B2B Customer Experience Innovation 40

SugarCRM

FEBRUARY 28, 2020

Hire Smarter: Innovate to Win. For example, if David A is searching for an IT job in Austin, Texas, he will likely turn to the internet first. Industry leaders, from Bullhorn to Kyloe Partners, and industry analysts that attended the SIA Executive Forum for North America, can’t stop emphasizing the importance of marketing technology.

Technology 34

Technology Technology Social Media AI 34

Qualtrics

MAY 23, 2019

It’s a relatively new role still, with the first CCO role believed to have been created by Texas Power and Light in 1999. Also known as: Chief Product innovation Officer, Chief Operating Officer, Head of Product Development. Chief Product Officer. What do they do?

Close the Loop 39

Close the Loop Finance Customer Acquisition Customer Feedback 39

Qualtrics

SEPTEMBER 1, 2020

It’s been working terrifically well,” said Ernie Fernandez, Chief Innovation Officer at University of Miami. “We In Fort Worth, one of the largest school districts in Texas is preparing for the 2020-21 school year. As case numbers rose across Texas and the rest of the country, that number’s shifted.

Education 26

Education Technology Technology Start-ups 26

SugarCRM

FEBRUARY 28, 2020

Hire Smarter: Innovate to Win. For example, if David A is searching for an IT job in Austin, Texas, he will likely turn to the internet first. Industry leaders, from Bullhorn to Kyloe Partners, and industry analysts that attended the SIA Executive Forum for North America, can’t stop emphasizing the importance of marketing technology.

Technology 26

Technology Technology Social Media AI 26

Intercom

JUNE 2, 2022

Success isn’t stationary, and organizations need to keep innovating and adapting to new trends and customer needs if they want to keep being relevant in the future. There was a leader I used to work for when I was an intern after or during college in Dallas, Texas. Continuous innovation. Elizabeth: I love that. Elizabeth: Yes.

Customer Experience 109

Customer Experience CX Start-ups Innovation 109

ClientSuccess

OCTOBER 10, 2018

2) From : Vic Kasoff , Director of Customer Experience | Company : NarrativeDx | Location : Austin, Texas. Whether it’s because we’re afraid of failing, or because we’re afraid of the unknown that comes with experimentation and innovation. Customer Success starts and ends with helping others realize value.

Start-ups 70

Start-ups Customer Relationship Management Business Consulting Engineering 70

ClientSuccess

OCTOBER 17, 2018

. ————————————————————————————————— 1) From : Vic Kasoff , Director of Customer Experience | Company : NarrativeDx | Location : Austin, Texas.

Start-ups 56

Start-ups Customer Relationship Management Innovation Customer Relationship 56

ClientSuccess

AUGUST 24, 2018

Location : Austin, Texas. 5) Shortcut: How Analogies Reveal Connections, Spark Innovation, and Sell Our Greatest Ideas , by John Pallock. Other principles, such as checking our egos and acting decisively, can help us ultimately “lead and win”. 2) If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently , by Fred Lee.

Hospitality 40

Hospitality Hospitality Customer Relationship Management Innovation 40