TeamSupport

APRIL 15, 2021

It enables you to create touchpoints that never existed before. Most importantly, it gives you the ability to deliver a pleasant, engaging brand experience across all potential touchpoints. About Kristin Mortis Kristin Mortis is a Marketing Manager with 8+ years of experience at TDInsights based out of Plano, Texas.

Technology 106

Technology Technology Artificial Intelligence Machine Learning 106

TeamSupport

SEPTEMBER 1, 2020

North Texas' TeamSupport, which helps businesses better manage their B2B customers, is trying to encourage others to invest in technology tools that can improve their customer relationships. Once you scale a company [you have to have a systematic way to support your customers and to handle product innovation and product development].

B2B 95

B2B Innovation Touchpoint Technology 95

Lightico

MAY 2, 2022

According to the conference call, Tesla Insurance intends to be the largest insurer of Teslas in Texas by the end of 2022. But it’s the real-time element that’s the real game-changer, not just in terms of Tesla’s bottom line but in terms of being a leader in customer obsession, road safety, and innovation.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

SurveySensum

AUGUST 28, 2024

H-E-B is a Texas-based supermarket chain that has been termed the “smartest supermarket” by Forbes itself. Lexus prioritizes creating a premium experience at every touchpoint of the customer journey – from dealership interaction to maintenance. The brand has adopted a community-centric approach to win over customers.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

ClientSuccess

JULY 29, 2019

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. Did we not innovate quickly enough? Cole Sanders, ClientSuccess – How Valued Engagement Touchpoints Help Build a Proactive Customer Success Strategy.

Start-ups 59

Start-ups Innovation Touchpoint Customer Service 59

Qualtrics

MAY 23, 2019

It’s a relatively new role still, with the first CCO role believed to have been created by Texas Power and Light in 1999. In recent years the CCO’s role has evolved from one primarily focused on the customer service side of the business to one which now includes multiple different customer-facing touchpoints. Chief Product Officer.

Close the Loop 39

Close the Loop Finance Customer Acquisition Customer Feedback 39