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Customer-Centric Voice of the Customer Lynn Hunsaker. Customer-centric voice of the customer may seem automatic: it’s the customer’s voice, so isn’t it automatically customer-centric? That’s customer-centricity. Pace Asking and Acting. Make it Easy.
As the banking industry continues to focus more on customer experience and innovation, I think this is a good conversation to have at the beginning of 2019. I am a passionate customer advocate focused on driving value through improved customer experience.
Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. O ne of the deepest for us has been the voice of the customer.
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