Lumoa

DECEMBER 5, 2017

Helsinki has welcomed 20.000 innovators at Slush , the world's leading startup event. Did you know that text analytics at Lumoa are powered by AI? ”AI petri_salo : “ #Innovating with #techstartups may help you find ways to solve bigger and more valuable problems for your customer.” Certainly, yes!

CX 102

CX Healthcare Text Analytics AI 102

SurveySensum

FEBRUARY 13, 2025

With SurveySensum leverage advanced sentiment analysis and text analytics to instantly decode customer emotions and pinpoint the key drivers behind your NPS score! Improve your Net Promoter Score with NPS text analytics ! They give you innovative ideas and business opportunities. Dont Just Measure NPSImprove It!

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

SurveySensum

FEBRUARY 1, 2024

But the real magic happens when we turn this product feedback into practical steps for innovation. How Customer Feedback Helps in Product Innovation Customer feedback means everything customers share after using a product or service. SurveySensum’s AI text analysis tool does this automatically by examining thousands of comments.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

JANUARY 20, 2025

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. It is part of a great umbrella of text mining called text analysis. What is Sentiment Analysis?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

DMG Consulting

MAY 5, 2020

Speech and text analytics solutions, collectively known as interaction analytics (IA), provide a comprehensive, unfiltered view of all activity that occurs between customers and an organization.

CX 96

CX Artificial Intelligence Contact Center Touchpoint 96

PeopleMetrics

FEBRUARY 6, 2015

They had a hyper-charged focus on innovation, but their new products failed to tap into what parents and children have always loved about LEGO—it''s a system of play that can occupy a child''s imagination and hands for hours on end. Opportunities for innovating around the customer experience. And where the pain lies.

Voice of the Employee 85

Voice of the Employee Customer Experience Net Promoter Score Text Analytics 85

VOZIQ

DECEMBER 17, 2020

Recently, VOZIQ’s predictive customer retention solution was honored for consistent innovation and extraordinary value creation and won the 2020 Product of the Year award. We want to share with you some of our most popular blogs of 2020, in case you missed them when we first published them.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

Hodusoft

JUNE 17, 2021

It is our vision to make innovative market leading software accessible to businesses of all sizes. Contact centers in which agents heavily use applications such as CRM applications should look into desktop analytics to supplement call recording. We firmly believe that the success of our client is the lever for our success.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

DMG Consulting

JANUARY 2, 2018

The primary issues are these: Speech analytics is not yet considered a “must-have” application; analytics-enabled quality assurance (AQA) has not caught on; real-time speech analytics has a limited number of use cases; and text analytics continues to struggle to be noticed. Like what you’re reading? FINAL THOUGHTS.

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

Lumoa

MARCH 6, 2023

Here’s a synopsis of the essentials from the webinar In This Article: Why is Customer Conversational Analytics Important? Final Thoughts Why is Customer Conversational Analytics Important? The post How to get Insights from Customer Conversations & Analytics appeared first on Lumoa.

Sentiment Analysis 78

Sentiment Analysis Text Analytics Innovation Social Media 78

Lumoa

MARCH 6, 2023

It can help a brand innovate with new products; improve its reputation in the market; help outshine the opposition; and eventually, it can help increase sales and profits. So when trying to consolidate and understand customer conversations, it isn’t a bad idea to consider using tools like sentiment analysis or text analytics.

Sentiment Analysis 78

Sentiment Analysis Text Analytics Innovation Social Media 78

PeopleMetrics

MARCH 13, 2015

One aspect of their Rags-to-Riches-to-Rags-to-Riches story that resonates most with me was when they put Customer Service Reps and Product Innovation employees on the same team. A lot has been written about the LEGO turnaround story.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

DMG Consulting

AUGUST 3, 2020

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 22020 – 2021 Interaction Analytics Product and Market Report. The Report focuses on contact center and service-related uses of interaction (speech and text) analytics.

Contact Center 62

Contact Center Text Analytics Innovation Sales 62

SurveySensum

JANUARY 16, 2025

With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

DMG Consulting

APRIL 15, 2020

Companies are making long-overdue improvements to their technology and pushing forward with innovative uses for automation throughout the enterprise. The Report provides projections and guidance that will help these business leaders deliver on the promise of automation and innovation to achieve the vision of the contact center of the future.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

Fonolo

NOVEMBER 11, 2022

C all center agents drive sales growth, create happy customers, and gather data that’s essential to innovation — and this is the year we think they’ll be recognized and rewarded for it. Since you’re here, you can enjoy an appetizer before the main event. Let’s dig in! . 2023 Trends: A New Focus on Agent Well-Being .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Coming Soon.

Text Analytics 75

Text Analytics Engineering Machine Learning Voice of the Customer 75

DMG Consulting

DECEMBER 7, 2020

Interaction (speech and text) analytics can empower contact center agents with the information and context they need to handle inquiries, and also identify trends and challenges for the entire enterprise. Voice and screen recording capabilities allow managers to track their remote employees’ performance throughout the day.

Contact Center 62

Contact Center Text Analytics Technology Technology 62

DMG Consulting

APRIL 15, 2020

Workforce priorities have shifted, as have other management trends, including the introduction of innovative smart technology, expanding global business and broader market opportunities. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Contact Center 62

Contact Center Machine Learning Predictive Analytics Artificial Intelligence 62

Experience Investigators

APRIL 23, 2024

Additionally, segmenting your customer base and using text analytics to review qualitative data can pinpoint opportunities for the most significant impact, optimizing resource allocation and enhancing overall customer experience. Cultivate a proactive environment by inviting employees to share ideas on improving customer interactions.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Confirmit

SEPTEMBER 11, 2017

Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. Another area where Siemens is focused on innovation is text analytics. With text analytics and real-time alerts, their teams always have up-to-date information most pertinent to them at the right time.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

SEPTEMBER 11, 2017

Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. Another area where Siemens is focused on innovation is text analytics. With text analytics and real-time alerts, their teams always have up-to-date information most pertinent to them at the right time.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

DMG Consulting

OCTOBER 7, 2024

Conversation analytics, also known as speech and text analytics, has become an essential WEM solution due to its ability to uncover customer insights in all channels. Knowledge management (KM) has become an important data source for contact center and enterprise-wide AI initiatives, which is driving its adoption and innovation.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics AI 48

DMG Consulting

OCTOBER 17, 2019

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2019 – 2020 Contact Center Analytics Product and Market Report.

Contact Center 48

Contact Center Text Analytics Touchpoint Innovation 48

DMG Consulting

SEPTEMBER 29, 2022

Companies also have interaction analytics (also known as speech and text analytics), which is used to capture implicit feedback and insights from unstructured conversations. All of this innovation is being enabled by AI, which is simultaneously challenging and energizing the world of service.

Artificial Intelligence 62

Artificial Intelligence CX Contact Center Text Analytics 62

Callminer

FEBRUARY 27, 2019

Even in free text answers to qualitative questions, most text analytics tools struggle to unlock key themes and topics as they rely on more basic keyword analysis. But buying decisions and connections with brands are increasingly emotional – consumers want a personal relationship based on understanding and empathy.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

APRIL 16, 2025

SurveySensum providesyou with all these metrics in an automated and innovative dashboard tied in a bow of insights. SurveySensum takes this a step further with AI-powered text analytics software. They tell you whats working and where you have to pivot, so you can close the feedback loop and act on trends in real-time.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

DMG Consulting

MARCH 1, 2019

ANALYTICS, AI, AND RPA. Enterprises need interaction analytics (speech and text analytics) to help them analyze customer conversations that take place in the contact center and, increasingly, other departments. Comments This field is for validation purposes and should be left unchanged.

AI 84

AI Artificial Intelligence Contact Center Machine Learning 84

DMG Consulting

FEBRUARY 20, 2025

While this category could include both on-premise and cloud-based acquisitions, its likely that most respondents are interested in a cloud-based contact center infrastructure solution, as this is where innovation is taking place. of survey respondents.

Contact Center 62

Contact Center Technology Technology AI 62

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. It offers innovative predictive intelligence and analytics for a better quality of operations.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Lumoa

MAY 16, 2024

It’s an innovative approach that’s changing the game in data science and AI development. Here, I’m going to use Lumoa text analytics engine as a real-life example, of using booktest to develop a complex machine learning system and assure its quality. Booktest stands at the forefront of this innovative approach.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

DMG Consulting

MARCH 31, 2017

The rate of growth could increase if the pace of innovation picks up. After more than 20 years of little innovation, the WFM vendors are waking up, and there are significant changes in this sector,” said Donna Fluss, president of DMG Consulting. It analyzes WFM market activity and provides 5-year market projections.

Contact Center 48

Contact Center Text Analytics Innovation Start-ups 48

DMG Consulting

AUGUST 9, 2018

We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

DMG Consulting

NOVEMBER 14, 2020

We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Customer Service 62

Customer Service Contact Center Artificial Intelligence Text Analytics 62

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. Voice of the Customer Voice of the Employee Market Research Product Innovation Factsheets. What are the two main modules of Confirmit Genius?

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

DMG Consulting

OCTOBER 18, 2017

To learn more about the 2017-2018 Speech and Text Analytics Product and Market Report , read the abstract and the table of contents, or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098. To order your copy of the Report, visit www.dmgconsult.com.

Contact Center 48

Contact Center Text Analytics Artificial Intelligence Machine Learning 48

Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98