Lightico

JANUARY 19, 2022

Innovation is about more than technology. The auto finance industry has been blessed with the contributions and efforts of innovative leaders helping to drive digital transformation and benefits that will be reaped by lenders and their customers. Today we’re excited to unveil the winners of the 2021 Auto Finance Innovator Awards !

Finance 52

Finance Innovation Transportation Sales 52

Steven Van Belleghem

APRIL 27, 2021

Diversification has become a big part of innovation, and Grab is completely on board with that trend. It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable. 2. Get out of your own lane. What about you? So what about your company?

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

Intercom, Inc.

MAY 5, 2020

Every economy has basic infrastructure needs: from land to live on, to transport and communications systems to keep the economy connected.”. Where do you begin and what are the important factors you need to consider? Infrastructure is usually a good place to start. The pains of growing a platform.

Transportation 171

Transportation Engineering Machine Learning Customer Retention 171

Intercom, Inc.

FEBRUARY 4, 2021

The use of the burning of fossil fuels for energy, the use of fossil fuels for transport, then animals basically. And if you solve those three problems, energy, transport, animals, and the use of animals for food, then you’ve solved climate change, ostensibly. And then transport’s a big problem.

Transportation 183

Transportation Gaming Start-ups Agriculture 183

Intercom

AUGUST 10, 2023

We think of innovation as something that happens behind closed doors, but what would you be able to unlock if customers felt they were part of the creative process? Today, most innovative solutions arise from the collective efforts of multidisciplinary teams, with each member bringing their unique strengths to the table.

Customer Journey Map 81

Customer Journey Map Innovation Start-ups AI 81

Execs In The Know

NOVEMBER 3, 2024

We host regular update calls with stakeholders from our distribution center, e-commerce, transportation, IT, store, and omnichannel teams. Through strategic staffing, innovative technology, and a motivated team, we’re ready to make this peak season our most successful yet.

E-commerce 105

E-commerce Customer Service Transportation Omnichannel 105

Shep Hyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly.

Net Promoter Score 126

Net Promoter Score Customer Experience Scorecard Transportation 126

Beyond Philosophy

NOVEMBER 8, 2018

For years, telecom, finance, and the transportation sectors have been regulated monopolies. It has forced these old businesses to innovate, to re-establish relevance, and to compete with the new businesses. He said Customer Experience challenges are new to most organizations there.

CX 154

CX Transportation Finance Government 154

Fonolo

APRIL 17, 2019

Air Canada even won the Air Transport World ’s Eco-Airline of the Year in 2018 and, the year before that, was listed as one of Canada’s top 100 employers by Mediacorp Canada Inc. Air Canada has led its home country and continent in these innovations. lana (@Lana1995X) March 22, 2019. Shai Berger , Co-Founder and CEO, Fonolo.

Transportation 78

Transportation Contact Center Social Media Innovation 78

Intercom, Inc.

JUNE 10, 2020

Brand new types of products, new innovation from competitors, macro socio-economic changes that alter our perceived reality in the blink of an eye. I worked on things like redesigning The Guardian website, BBC websites, transport and tourism websites, many financial products. It is critical to avoid dogma. We turned things around fast.

B2B 291

B2B Engineering Start-ups Transportation 291

DMG Consulting

OCTOBER 13, 2023

While the pundits are concentrating on the potential dangers of AI, there is a strong positive side to the equation: AI is and will continue to drive tremendous advancements and innovation in most aspects of our lives, including healthcare, financial services, manufacturing, telecom, education, government, transportation, and many other areas.

Contact Center 77

Contact Center AI Artificial Intelligence Government 77

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 There’s a number of other ways airlines can use technology to create innovative experiences for their customers, too. Necessity is the mother of innovation. percent in 2020, compared to 2019. Delta Airlines.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools.

Gaming 127

Gaming Entertainment Social Media Transportation 127

Customer Think

AUGUST 11, 2023

Lone workers work in isolation or without direct supervision, playing a crucial role in various industries such as construction, healthcare, retail, agriculture, security, and transportation. Lone workers take up some of the most dangerous and challenging jobs.

Agriculture 40

Agriculture Transportation Construction Innovation 40

Confirmit

DECEMBER 13, 2020

Experts in brand, innovation, human-centered design, CX and EX, Sprout Strategy lead the way by combining behavioral economics and design thinking. Some of Sprouts notable clients include Subway, Telstra, National Transport Insurance and Brisbane City Council. 2020 AIR Award winners in AIR Professionals and AIR Agency categories.

Transportation 52

Transportation Innovation CX 52

Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. And it’s a two-way street. Take delivery tracking, for example.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Zendesk

NOVEMBER 15, 2023

As chief information officer for electric vehicle manufacturer Rivian , Diane Lye has a front-row seat in the carbon-free transportation revolution. A veteran of companies such as CapitalOne and Amazon, Lye has enjoyed a varied career as a demographer and statistician, among other roles.

Technology 52

Technology Technology Transportation Customer Experience 52

Chip Bell

NOVEMBER 20, 2018

Rivers are still an important source of commerce transportation. Standing on the banks of a magnificent river, your imagination can run wild. A mighty river can take you many miles, connecting you with countless ports and people along the way. It is the source of electric power in many places.

Transportation 64

Transportation Innovation 64

Steven Van Belleghem

NOVEMBER 10, 2020

Their innovation allowed them to bypass one of the biggest problems of 21 st century telco’s: the dumb pipe syndrome, where the operator’s network is being used simply to transfer bytes between the customer’s device and the Internet, without ‘owning’ any data or really understanding their customers anymore.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Chip Bell

APRIL 14, 2020

Mattresses do not fold up to be neatly transported in the back seat of a car. With prior agreement from the furniture store, I mailed in a check for sixty dollars so my friend could pick up and transport the new mattress. And, there would be no free delivery on the upgraded mattress.

Transportation 53

Transportation Customer Loyalty Retail Customer Experience 53

Aquire

JULY 16, 2021

This innovative technology dramatically enhances our excellent customer service delivery tools as United customers fly our global network. According to the International Air Transport Association, demand for air travel decreased by 65.9 In response, United embraced innovation.

Technology 52

Technology Technology Transportation Innovation 52

C3Centricity

SEPTEMBER 14, 2020

Invest in innovation teams or innovation centres to discover new competition and possibilities to test and learn in more rapid prototyping programs (outside of risk-averse culture). Why should shopping be any different from transport today? ]. Take a fresh look at space and consider it a blank slate.

Retail 85

Retail E-commerce Manufacturing Transportation 85

Confirmit

JUNE 10, 2020

The creativity and innovation that can be sparked during a chance conversation in the kitchen (or just as often, in the pub after work) can be hard to replicate in a virtual environment. Others simply won’t be comfortable to do so, particularly as most rely on public transport for their commutes.

Transportation 52

Transportation Voice of the Employee Retail Voice of the Customer 52

SugarCRM

JANUARY 22, 2018

The innovations of the last 10-15 years have changed the world. We now have transportation, lodging and our next meal right at our fingertips. We’ll be able to assign the machines to do the tasks that we don’t like, are bored by, and the stuff we aren’t very good at.

Transportation 51

Transportation AI Government Innovation 51

Chip Bell

NOVEMBER 13, 2018

And, they listen “below the surface,” like hotel GM John Longstreet did through conducting focus groups with taxi drivers who frequented his property to transport hotel guests to the airport. Finally, great service providers are supersonic fast at responding to customer issues, concerns, and opportunities.

Hospitality 64

Hospitality Hospitality Transportation Innovation 64

DMG Consulting

MAY 21, 2020

We’ve entered the new decade with great momentum in technological innovation. The changing workforce will drive much of the innovation in companies. VISION 2020. By Donna Fluss. View this document on the publisher’s website. DMG’s crystal ball shows an amazing outlook for the world of service and contact centers.

Contact Center 48

Contact Center Artificial Intelligence Transportation Outlook 48

Steven Van Belleghem

MAY 21, 2019

Through their many partners, they offer a lot more types of transportation services: for instance designated drivers, taxi hailing, private car hailing, social ride-sharing, bus, minibus, car rental, and enterprise solutions. The real customer experience innovators are Chinese.

Customer Experience 40

Customer Experience Transportation Innovation Start-ups 40

C3Centricity

OCTOBER 1, 2019

The offers of constant innovation and novelty have made us all more impatient and critical. To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. It was therefore his philosophy to do limited market research and never to ask the advice of consumers on his innovations.

Customer Satisfaction 75

Customer Satisfaction CRM Transportation Innovation 75

DMG Consulting

APRIL 20, 2020

The new generation of real-time, adaptive, intraday management solutions are constantly on and continuously calculating agent requirements; they take into account real-time changes in volumes and staffing levels due to agents calling in sick, coming in late or not being able to get in at all due to cancelled public transportation. .

Contact Center 48

Contact Center Artificial Intelligence Transportation Gaming 48

SugarCRM

NOVEMBER 9, 2022

Engenco, partnering with CRM Online Australia Pty Ltd , receives special recognition for their use of Sugar Mobile to support field-based team members providing a diverse range of innovative products and solutions for transportation.

CRM 49

CRM Transportation Innovation E-commerce 49

DMG Consulting

JANUARY 3, 2020

We enter the new decade with great momentum in technological innovation. The changing workforce will drive much of the innovation in companies. Vision 2020. DMG’s crystal ball shows an amazing outlook for the world of service and contact centers. More business (and personal) activities will be accomplished through mobility.

Contact Center 48

Contact Center Artificial Intelligence Transportation Outlook 48

C3Centricity

APRIL 29, 2020

Invest in innovation teams or innovation centres to discover new competition and possibilities to test and learn in more rapid prototyping programs (outside of risk-averse culture). Why should shopping be any different from transport today? ]. Take a fresh look at space and consider it a blank slate.

Retail 73

Retail E-commerce Manufacturing Transportation 73

SurveySensum

OCTOBER 23, 2024

These companies are often known for their innovative and customer-centric approach, making way for the average NPS score of 61. With tried and trusted and innovative strategies, digital marketing agencies hold the reins here. Another reason for the high NPS score is their responsiveness, which makes the clients feel valued.

NPS 52

NPS E-commerce Transportation Healthcare 52

MattsenKumar

JUNE 23, 2021

Earlier, millennials were the most significant percentage of users; today, everyone who wants to step outside intends to take a private cab over public transport. The need for social distancing due to COVID-19 has pushed people to opt for safer means of transportation. Uber is fighting Lyft in the United States simultaneously.

E-commerce 52

E-commerce Transportation B2C Retail 52

Beyond Philosophy

MAY 23, 2019

Across all industries innovation often comes from outside because somebody doesn’t know how things have to be, Dooley says. They didn’t accept the rules of paid transport and looked at it in a new way. Uber disrupted the cab industry by improving the payment experience.

CX 79

CX Transportation Retail Manufacturing 79

Customer Bliss

FEBRUARY 28, 2017

While approaching transformation with distinctive innovation and creativity. But this had another wrinkle: Lyft is a high-growth company (in fact, it’s the fastest-growing transportation / ride-share app in North America right now). Compellingly making the bigger case for change…and rigorously supporting this with data.

Customer Experience 59

Customer Experience Transportation Start-ups Business Operations 59

C3Centricity

SEPTEMBER 24, 2017

I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. How many manufacturers will survive as the market for personalised road transport collapses? His five simple examples brought it home more powerfully than I have ever done before.

Technology 48

Technology Technology Manufacturing Transportation 48