Lumoa

OCTOBER 31, 2021

The combination of Forsta and Lumoa takes feedback one step further by applying AI to unstructured data and removing the need for manual analysis. Both solutions also support more than 60 international languages.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

Qualtrics

FEBRUARY 5, 2019

So with innovation such a crucial part of a business’ overall success, are you doing enough to foster a positive and creative employee culture? In other words, if a company talks a lot about being innovative, and actually gives employees ways of being innovative, it’s setting itself up for greater success. Reward innovation.

Innovation 39

Innovation Unstructured Data CX 39

Sprinklr

OCTOBER 7, 2021

Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges. Spending time on manual data collection means less time for analysis and insights and creates delays in communicating those insights to key stakeholders. Get started today with no obligation.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

CommBox

JANUARY 18, 2024

The biggest deterrent of AI is no longer a commitment to innovation, but rather strategic planning – or more accurately – knowing how to get started. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering CRM 98

SurveySensum

JANUARY 20, 2025

However, most customer feedback comes as unstructured datalacking a common shape or formwhich can make analysis time-consuming and complex. Tools like SurveySensum text and sentiment analysis simplify this process by automating the analysis of unstructured data and identifying underlying sentiments with ease.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

Qualtrics

JULY 29, 2021

And part of achieving that goal is being able to complement our organic innovation with smart acquisitions. It happens in informal ways like social posts, support calls, product reviews, and video recordings––this kind of unstructured data is seeing unprecedented growth.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Lightico

JUNE 6, 2024

IDP Pros: Intelligent Automation : Leverages ML and NLP to understand document context, extracting meaningful data with high accuracy. Flexible and Adaptable : Handles a wide range of document formats, including structured, semi-structured, and unstructured data.

AI 52

AI Unstructured Data Machine Learning Compliance 52

Confirmit

AUGUST 7, 2019

Confirm supports Market Researchers who are increasingly challenged to mine the wealth of information from multiple feedback channels - including social media, CRM systems and unstructured data sources. Leading MR agencies use the Confirmit Horizons platform as the engine of their business.

Unstructured Data 40

Unstructured Data Sentiment Analysis Social Media Engineering 40

Qualtrics

FEBRUARY 10, 2020

And we don’t expect it to slow down this year, in fact we expect the pace of innovation to accelerate. Similarly, our new integration with Adobe Launch makes it easy to launch feedback requests across your entire digital ecosystem, and see the data in real-time alongside all your customer data. Voice, analyzed.

CX 58

CX Close the Loop Unstructured Data Social Media 58

Execs In The Know

DECEMBER 6, 2021

Use surveys, agent notes (unstructured data), and one-on-ones with frontline managers to identify what broken processes or poor technologies agents are dealing with day after day that are never fixed. 2: Uncover Key Irritants. Understand what the most impactful irritants are for customers and employees and fix those first.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

Use surveys, agent notes (unstructured data), and one-on-ones with frontline managers to identify what broken processes or poor technologies agents are dealing with day after day that are never fixed. 2: Uncover Key Irritants. Understand what the most impactful irritants are for customers and employees and fix those first.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

SugarCRM

JANUARY 11, 2024

Gain a Better Understanding of Your Audience Base Maybe the most significant advantage posed by generative AI is its vast potential to closely analyze and generate accurate insights into large volumes of unstructured data. Without similar technologies, this data can be time-consuming and expensive to process.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

SugarCRM

OCTOBER 15, 2019

Smart devices are used to collect data on where and when your product is used by specific customers, which helps manufacturing firms deliver personalized interactions. Having scattered or unstructured data can be challenging for manufacturers. The post How IoT is Transforming CRM for Manufacturing appeared first on SugarCRM.

Manufacturing 33

Manufacturing CRM Unstructured Data Predictive Analytics 33

SugarCRM

MAY 3, 2021

For most companies using mediocre software, dark data can pose more risk than opportunity. But there’s light at the end of this data black hole: Artificial intelligence (AI) developers learned how to leverage unstructured data to generate predictive capabilities, helping companies utilize the unused data.

Artificial Intelligence 26

Artificial Intelligence Unstructured Data AI Machine Learning 26

Hodusoft

OCTOBER 2, 2024

” AI can easily identify unintentional misinformation, discrepancies, as well as potential errors by scanning all available structured and unstructured data sources to get a clear picture. Enhancing Care Coordination “Collaboration and augmentation are the foundational principles of innovation.”

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

SugarCRM

DECEMBER 3, 2018

You own all of that data and you have access to incredible compute power in the cloud, so why does this need to be so difficult and manual? SugarCRM is building systems to tie into those critical veins of unstructured data and harness their power. How much data do you publish to Google? Here is an example.

Unstructured Data 32

Unstructured Data CRM Innovation AI 32

1 to 1

JANUARY 25, 2021

These next-gen contact center bots can monitor conversations (text and voice) between associates and customers, and parse through structured and unstructured data sources for the best answers – faster and better than any human ever could. Innovation in technology moves at lightning speed and can become outdated and clunky very quickly.

Artificial Intelligence 29

Artificial Intelligence Contact Center Unstructured Data AI 29

Qualtrics

DECEMBER 12, 2019

Picture a future where you’re able to move beyond legacy data measurement to an experience-centered culture, where taking action to improve experiences is simple, intuitive, and happening every day in every department across your organization. That future is here.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

Qualtrics

DECEMBER 11, 2019

But before we dive headfirst into 2020, here’s a quick look at some of the top innovations on the Experience Management Platform in 2019. And 2020 is going to be even busier, as we continue to innovate and respond to your feedback with new innovations, developments and partnerships that will help you take your XM program to the next level.

Social Media 26

Social Media Unstructured Data Close the Loop Innovation 26

Steven Van Belleghem

MAY 19, 2020

José Teunissen, Projectleader Innovation Implementation @ bol.com. We want to keep evolving and innovating as a company, which has become harder and quicker since we are dealing with this crisis. . Having said that, what we do know is that innovation will still be needed in both dimensions. Read all about that here below.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

SugarCRM

OCTOBER 24, 2023

Instead of repetitive manual tasks, your teams can focus on fostering deeper customer relationships or developing innovative ideas. Because of the data-backed content, such campaigns will likely have higher conversion rates.

CRM 26

CRM AI Invoicing Predictive Analytics 26

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Share insights internally and externally to fuel collaboration and innovation across your enterprise.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

Comm100

FEBRUARY 17, 2025

In the sports betting industry, companies are adopting AI to help connect disparate data points to create smarter predictions, better engagement, and greater efficiency. AI systems can process both structured and unstructured data at scale. With AI, traditional algorithms have been infused with new superpowers.

Sports 52

Sports AI Machine Learning Gaming 52

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

Confirmit

MAY 29, 2018

Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address. Bring in the Voice of the Customer to fuel innovation throughout the organization. White Paper. 7 Secrets of Voice of the Customer Success.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40