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Neurodiversity, CX, and Curb Cuts (Oh, My!)

The Success League

By Virginia Bloom It's 2024, and the debate about whether diversity is good for business is over. Because running ideas through a diverse filter of lived experiences leads to deeper conversations, fewer strategic bumps, and a whole lot more innovation. Virginia leads a team dedicated to empowering clients across various industries.

CX 52
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What is an MGA in Insurance?

Lightico

Marketing – MGAs often use their expertise to develop innovative marketing strategies. What are the advantages of becoming an MGA? Knowledge – Most MGAs have years of experience working within the insurance industry. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer.

Retail 52
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HoduCC’s Auto Dialer Wins Accolades across Leading Platforms

Hodusoft

Capterra’s 2024 Shortlist for Auto Dialer Capterra is an Arlington, Virginia-headquartered company that was founded by Michael Ortner and Rakesh Chilakapati in 1999. All in All, HoduCC’s journey to acclaim across GetApp, Software Advice, and Capterra serves as a testament to HoduSoft’s commitment to excellence and innovation.

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How Tesla Uplifts the Insurance Customer Experience

Lightico

The real-time insurance product will now also be offered in Oregon, Colorado, and Virginia. But it’s the real-time element that’s the real game-changer, not just in terms of Tesla’s bottom line but in terms of being a leader in customer obsession, road safety, and innovation. Tesla wants to give 80% of its U.S.

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Recapping the 2017 ICMI Contact Center Conference

Customer Service Life

Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories. I came away from the conference with a couple new books on my reading list: Kaleidoscope: Delivering Innovative Service That Sparkles by Chip Bell. Click here to read the original.

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VOZIQ Wins 2021 Product of the Year Award

VOZIQ

The CUSTOMER Product of the Year Award is an annual recognition that highlights innovative, high-quality products that have enabled companies to exceed customer expectations and thereby driving revenues. . VOZIQ, 11951 Freedom Drive, 13th Floor, Reston, Virginia, 20190, U.S.A. VOZIQ Contact: Ganesh Kulkarni.

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VOZIQ Wins 2021 Product of the Year Award

VOZIQ

The CUSTOMER Product of the Year Award is an annual recognition that highlights innovative, high-quality products that have enabled companies to exceed customer expectations and thereby driving revenues. . VOZIQ, 11951 Freedom Drive, 13th Floor, Reston, Virginia, 20190, U.S.A. VOZIQ Contact: Ganesh Kulkarni.