Remove Innovation Remove VOC Remove Voice of the Employee
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CX Leaders: You’re on the Precipice of Innovation

Execs In The Know

Over the past year, employees adjusted to challenges like quarantine, illness, lack of interpersonal interaction, changes in family finances and so on. Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. Understand employee emotions. Movement along the K?bler-Ross

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New Partnership: Lumoa in joint partnership with Forsta

Lumoa

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time. We’re excited to partner with the team at Forsta.

VOE 78
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2020 Confirmit ACE Awards Winners' Showcase

Confirmit

Everyone from customer or employee experience practitioners or wider insights teams will find advice and top tips, from 25 businesses in over 10 industries, guaranteed to inspire action. We are proud to share the success of such innovative and people-centric teams. Voice of the Customer Voice of the Employee Case Studies eBooks.

VOC 52
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MROC ‘n Roll: Generating Social Connectivity and Valuable Insights from Employee and Customer Communities

Beyond Philosophy

Tapping internal knowledge and expertise through ‘voice of the employee’ programs has seen increased acceptance in recent years. Innovative, social techniques are core to employee VOC programs. Innovative, social techniques are core to employee VOC programs.

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Confirmit Genius: Mining for Hidden Truths in Free-form Content

Confirmit

It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.

VOE 40
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2019 Confirmit ACE Awards Winners' Showcase

Confirmit

We are proud to share the success stories of such innovative and people-centric teams. Through their sophisticated VoC program the organization achieved a 24% increase in re-lead opportunities as a result of acting on non-purchaser feedback. Mars, Incoporated uses Voice of the Employee to build senior talent on a global scale.

VOC 40
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A CX Lunch is a Rejuvenating Experience

Confirmit

It’s an area that our VoC consultants are asked about a lot, so we set about an event to help people learn how moving to the next level begins with asking the right questions, and gathering best practices. One of the areas he talked about which really sparked interest from the audience was about employee engagement. And why not?

CX 40