Confirmit

FEBRUARY 10, 2020

You often hear from Confirmit about the innovative new features we’re continually delivering to our clients to help them achieve their goals. And, of course, you’ll hear about our expertise in partnering with customers to help them implement their customer experience and employee experience programs.

Compliance 52

Compliance Voice of the Employee Innovation Voice of the Customer 52

Confirmit

APRIL 2, 2020

Earlier this week I had a chat with Mike Page, CEO at Phebi to talk through the key benefits of voice enabling survey questions, emotion detection, and future exciting innovation. What are the key benefits of voice enabling survey questions? There are so many benefits to voice.

Social Media 52

Social Media Voice of the Employee Innovation Gaming 52

Confirmit

JANUARY 17, 2017

With Confirmit Survey Designer, you can create surveys leveraging a huge range of features to increase response rates, including dozens of innovative question types, multimedia clips, and a powerful array of feedback methods, all designed to engage your audiences and capture the insights you need.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Innovation 40

Confirmit

NOVEMBER 16, 2020

Everyone from customer or employee experience practitioners or wider insights teams will find advice and top tips, from 25 businesses in over 10 industries, guaranteed to inspire action. We are proud to share the success of such innovative and people-centric teams. Response rates increased by 42% compared to the previous year.

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VOC Close the Loop Touchpoint Voice of the Employee 52

Confirmit

JUNE 10, 2020

The creativity and innovation that can be sparked during a chance conversation in the kitchen (or just as often, in the pub after work) can be hard to replicate in a virtual environment. Voice of the Customer Voice of the Employee Market Research Company. But some of them might have a dog for you to wave at.

Transportation 52

Transportation Voice of the Employee Retail Voice of the Customer 52

Confirmit

SEPTEMBER 29, 2020

Maybe your vendor is busy investing in big flashy event speakers for their next virtual shindig rather than using funds to drive innovation. We are 100% committed to always go above and beyond supporting you in your Market Research and Customer Experience needs. How about financial security in your vendor relationship?

Voice of the Employee 52

Voice of the Employee Actionable Insights Voice of the Customer Innovation 52

Confirmit

JULY 1, 2020

You can focus on building and running world-class Market Research, Customer Experience, and Employee Experience programs, while we focus on ensuring your data is safe and secure. Voice of the Customer Voice of the Employee Market Research Product Innovation Company.

Compliance 52

Compliance Voice of the Employee Voice of the Customer Innovation 52

Confirmit

JANUARY 19, 2021

Clearly, we are very excited about this planned next step and believe there are huge benefits to our customers and potential customers. We believe that a merged business will: Accelerate growth by creating a one-stop-shop of complementary solutions offering greater benefits to customers.

Voice of the Employee 52

Voice of the Employee Voice of the Customer Technology Technology 52

CX Journey

JUNE 22, 2017

While asking puts the onus on the customer to respond, listening puts the onus on the company to be wherever customers voice their opinions. customer immersion, customer advisory councils, voice of the customer through the employee (sales, customer service, etc.), CRM data, and more.

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Customer Journey Map Voice of the Customer Social Media VOC 58

Confirmit

JULY 8, 2019

Company Pulse is gathering business intelligence for organizational change and increased employee performance - working smarter and cost reductions. Company Pulse Index™ gathers feedback to map employee work patterns behavior, including the use of time, time thieves, digitization and the way office space works.

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Voice of the Employee Innovation Voice of the Customer 40

Confirmit

JUNE 19, 2018

Declining responses rates and low levels of participant engagement are never far from the minds of Market Researchers, Customer Experience teams, and insight professionals. Voice of the Customer Voice of the Employee Market Research Webinars. But is there really that much you can do about it?

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Voice of the Employee Voice of the Customer Innovation Customer Experience 40

Confirmit

FEBRUARY 12, 2020

We have amazing R&D teams, product management, implementation gurus, and top notch geeks to ensure that Confirmit Horizons meets the needs of our customers. If you’re not a customer, maybe give us a call. Voice of the Customer Voice of the Employee Market Research Company.

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VOE Voice of the Employee Gaming Voice of the Customer 52

Confirmit

SEPTEMBER 11, 2017

Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback.

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Text Analytics CX Social Media Voice of the Employee 40

Confirmit

SEPTEMBER 11, 2017

Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback.

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Text Analytics CX Social Media Voice of the Employee 40

Confirmit

MARCH 13, 2018

A safe bet in most cases is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. If you’re doing something with new technologies, such as mobile or text analytics, consider our Innovation category. But you knew that! Can I enter multiple categories?

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VOE Voice of the Employee Text Analytics Voice of the Customer 40

Confirmit

FEBRUARY 21, 2019

“Innovation distinguishes between a leader and a follower” Steve Jobs, Co-Founder Apple. Voice of the Customer Voice of the Employee Market Research Best Practices. . "Leadership is the art of giving people a platform for spreading ideas that work." " Seth Godin, Entrepreneur and Author.

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Voice of the Employee Voice of the Customer Innovation Customer Experience 40

Confirmit

FEBRUARY 21, 2019

“Innovation distinguishes between a leader and a follower” Steve Jobs, Co-Founder Apple. Voice of the Customer Voice of the Employee Market Research Best Practices. . "Leadership is the art of giving people a platform for spreading ideas that work." " Seth Godin, Entrepreneur and Author.

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Voice of the Employee Voice of the Customer Innovation Customer Experience 40

Confirmit

SEPTEMBER 22, 2019

The organizations featured in the 2019 ACE Awards book are leading the way in using the Voice of the Customer to drive continual change. We are proud to share the success stories of such innovative and people-centric teams. Customer feedback identified and drove product improvements, leading to NPS of +53.

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VOC NPS Voice of the Employee Voice of the Customer 40

Confirmit

FEBRUARY 25, 2019

A safe bet in most case is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. If you’re doing something with new technologies, or are using interesting new approaches, consider our Innovation category. It’s where the cool kids hang out.

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VOE Voice of the Employee B2B Voice of the Customer 40

Confirmit

FEBRUARY 28, 2017

" Asurion is a proud recipient of two Confirmit ACE Awards as they affirm our dedication to innovation and delivering an exceptional customer experience." " Tim Stadthaus, SVP of marketing and customer experience, Asurion. Voice of the Customer Voice of the Employee Market Research Company.

Hospitality 40

Hospitality Hospitality Social Media Voice of the Employee 40

Confirmit

NOVEMBER 18, 2018

Voice of the Customer Voice of the Employee Market Research Product Innovation Best Practices. I’m really excited about these new developments and I’d love to hear your thoughts.

Text Analytics 40

Text Analytics Voice of the Employee Voice of the Customer Innovation 40

Confirmit

APRIL 19, 2017

One of the areas he talked about which really sparked interest from the audience was about employee engagement. Often, while companies run VoC and Voice of the Employee programs, they fail to ask frontline employees for their thoughts about the customer experience they provide each day. And why not?

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CX VOC Voice of the Employee Voice of the Customer 40

Confirmit

SEPTEMBER 24, 2020

Voice of the Customer Voice of the Employee Market Research Product Innovation Best Practices. If you weren’t aware of any of these options, and perhaps you’d like to take advantage of them – just give us a call. We’d be glad to help you benefit from these awesome mobile solutions.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Innovation Technology 40

SurveySensum

MARCH 4, 2021

What is Voice of the Business (VOB)? . It is always recommended to start with the Voice of the Customer (VOC) but that’s incorrect. Start with the Voice of the Business. Every business has a voice, such as we need more customers, we are losing money, we’re losing customers, etc.

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CX VOE VOC Voice of the Customer 52

Execs In The Know

DECEMBER 6, 2021

If both experience data sets are leveraged together, the advantages are far-reaching and can generate a significant impact on agent engagement, frontline team effectiveness, customer loyalty, operational efficiencies, product/service innovation, and future revenue. Interested in learning more?

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Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

If both experience data sets are leveraged together, the advantages are far-reaching and can generate a significant impact on agent engagement, frontline team effectiveness, customer loyalty, operational efficiencies, product/service innovation, and future revenue. Interested in learning more?

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Confirmit

MAY 29, 2018

This will help you get started, but remember that fostering a customer-centric culture and finding ways to improve NPS in your organization are no easy tasks. Learn more about best practices in implementing a Voice of the Customer program that will deliver results in the short and long run. Voice of the Customer Metrics Guide.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

Confirmit

OCTOBER 25, 2017

Efficiency and automation are the watchwords of Market Research these days, and we’ve been working hard to ensure that Survey Designer helps researchers, Voice of the Employee and Voice of the Customer professionals to create high quality, sophisticated surveys as efficiently as possible.

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Voice of the Employee Voice of the Customer Innovation Customer Experience 45

InteractionMetrics

MARCH 20, 2025

With over 7,500 customers in 100+ countries, it unifies voice, email, chat, text, and social under one roof. The platform continuously innovates, rolling out 400+ new features annually, and even offers AI Experience tokens so you can add AI-driven capabilities without extra infrastructure.

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CX Social Media Contact Center Compliance 52

Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Why Does Voice of the Customer Matter?

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Voice of the Customer VOC Customer Journey Map Net Promoter Score 40