Confirmit

MARCH 6, 2018

Voice of the Customer Voice of the Employee Market Research Product Innovation Company Best Practices. If you have any questions, just contact the ACE Awards team ( ACEAwards@Confirmit.com ) who’ll be happy to help. The deadline is March 29 th – time to get started!

Voice of the Employee 61

Voice of the Employee Voice of the Customer Innovation CX 61

PeopleMetrics

JUNE 16, 2015

All Repair, No Innovation". "All Talk, No Action". 90% of participants agree that customer experience (CX) is a stated strategic imperative, yet just 1 in 2 have an established budget for improving customer experience. And only two-thirds are tracking CX as a metric on the company scorecard, alongside financial and operational KPIs.

Net Promoter Score 96

Net Promoter Score Scorecard Gaming CX 96

Confirmit

APRIL 2, 2020

Earlier this week I had a chat with Mike Page, CEO at Phebi to talk through the key benefits of voice enabling survey questions, emotion detection, and future exciting innovation. What are the key benefits of voice enabling survey questions? There are so many benefits to voice.

Social Media 52

Social Media Voice of the Employee Innovation Gaming 52

Confirmit

FEBRUARY 10, 2020

You often hear from Confirmit about the innovative new features we’re continually delivering to our clients to help them achieve their goals. And, of course, you’ll hear about our expertise in partnering with customers to help them implement their customer experience and employee experience programs.

Compliance 52

Compliance Voice of the Employee Innovation Voice of the Customer 52

Fonolo

NOVEMBER 21, 2017

Give Agents a Voice. According to Gartner , voice-of-the-employee programs provide a comprehensive way to collect data on employee views, giving managers actionable and timely insights. If you’re trying to bridge the gap this Thanksgiving, you can start with these simple tips to increase agent engagement. Shai Berger.

Contact Center 64

Contact Center Social Media Voice of the Employee Education 64

Confirmit

AUGUST 16, 2017

Confirmit Horizons Version 22 is the current release of our award-winning software for Voice of the Customer, Voice of the Employee and Market Research programs. Download the fact sheet to learn about the innovations delivered in this version. All Solutions Factsheets.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Innovation 40

Confirmit

JUNE 6, 2018

It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

Confirmit

JANUARY 17, 2017

With Confirmit Survey Designer, you can create surveys leveraging a huge range of features to increase response rates, including dozens of innovative question types, multimedia clips, and a powerful array of feedback methods, all designed to engage your audiences and capture the insights you need.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Innovation 40

Execs In The Know

JULY 1, 2021

Innovation, ingenuity, and deployment of a “whatever it takes” approach were some of the hallmarks of success in looking back at the initial pivot to WFH. Often this means establishing practices that benefit not only the BPO, but their client and, most importantly, the customers of their clients.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Confirmit

NOVEMBER 16, 2020

Everyone from customer or employee experience practitioners or wider insights teams will find advice and top tips, from 25 businesses in over 10 industries, guaranteed to inspire action. We are proud to share the success of such innovative and people-centric teams. Voice of the Customer Voice of the Employee Case Studies eBooks.

VOC 52

VOC Close the Loop Touchpoint Voice of the Employee 52

Confirmit

JUNE 10, 2020

The creativity and innovation that can be sparked during a chance conversation in the kitchen (or just as often, in the pub after work) can be hard to replicate in a virtual environment. Voice of the Customer Voice of the Employee Market Research Company. But some of them might have a dog for you to wave at.

Transportation 52

Transportation Voice of the Employee Retail Voice of the Customer 52

Beyond Philosophy

AUGUST 9, 2016

Tapping internal knowledge and expertise through ‘voice of the employee’ programs has seen increased acceptance in recent years. Innovative, social techniques are core to employee VOC programs.

Non-Profits 60

Non-Profits Social Media VOC B2C 60

Confirmit

JULY 8, 2019

Company Pulse is gathering business intelligence for organizational change and increased employee performance - working smarter and cost reductions. Company Pulse Index™ gathers feedback to map employee work patterns behavior, including the use of time, time thieves, digitization and the way office space works.

Voice of the Employee 40

Voice of the Employee Innovation Voice of the Customer 40

Confirmit

SEPTEMBER 29, 2020

Maybe your vendor is busy investing in big flashy event speakers for their next virtual shindig rather than using funds to drive innovation. Voice of the Customer Voice of the Employee Market Research Best Practices. How about financial security in your vendor relationship? But my staff is trained on the old platform.

Voice of the Employee 52

Voice of the Employee Actionable Insights Voice of the Customer Innovation 52

Confirmit

JULY 1, 2020

You can focus on building and running world-class Market Research, Customer Experience, and Employee Experience programs, while we focus on ensuring your data is safe and secure. Voice of the Customer Voice of the Employee Market Research Product Innovation Company.

Compliance 52

Compliance Voice of the Employee Voice of the Customer Innovation 52

Confirmit

JANUARY 19, 2021

Accelerate innovation and investment in best-in-class technology solutions; data collection, analytics, reporting and action capabilities - underpinned by a global professional services organization. Voice of the Customer Voice of the Employee Market Research Company.

Voice of the Employee 52

Voice of the Employee Voice of the Customer Innovation Technology 52

Confirmit

FEBRUARY 11, 2020

If you’re doing something with new technologies consider our Innovation category. Voice of the Customer Voice of the Employee Quick Guides. If you’ve defined what winning the award will mean to your business, you’ll probably have an idea of which categories are right for you. Ready, set, go!

Voice of the Employee 52

Voice of the Employee B2B Voice of the Customer Innovation 52

Confirmit

JUNE 19, 2018

A sophisticated, innovative research platform can help you to create engaging, and – dare we say it – fun surveys that can reduce survey fatigue and boost engagement. Voice of the Customer Voice of the Employee Market Research Webinars. But is there really that much you can do about it?

Voice of the Employee 40

Voice of the Employee Voice of the Customer Innovation Customer Experience 40

Confirmit

MAY 29, 2019

Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. Voice of the Employee Market Research Webinars. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Our Speaker.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

MAY 16, 2019

Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. Voice of the Employee Market Research Featured Webinars. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Our Speaker. Register Now.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

FEBRUARY 12, 2020

We think some of the cool digital and AI-based innovations that we’ve made to the platform over the last in year in particular were certainly central to the Forrester Wave result. Voice of the Customer Voice of the Employee Market Research Company. We’re proud to be your partner.

VOE 52

VOE Voice of the Employee Gaming Voice of the Customer 52

Confirmit

JULY 10, 2017

Kevin’s premier creation, PEER®, has been consistently recognized as a long- overdue, industry-changing innovation in the field of Employee Engagement. Voice of the Employee Best Practices. He is also a serial entrepreneur, having founded and sold three different companies. Twitter: @kevinsheridan12.

Business Administration 40

Business Administration Voice of the Employee Management Consulting Innovation 40

Confirmit

SEPTEMBER 11, 2017

Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

SEPTEMBER 11, 2017

Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

FEBRUARY 21, 2019

“Innovation distinguishes between a leader and a follower” Steve Jobs, Co-Founder Apple. Voice of the Customer Voice of the Employee Market Research Best Practices. . "Leadership is the art of giving people a platform for spreading ideas that work." " Seth Godin, Entrepreneur and Author.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Innovation Customer Experience 40

Confirmit

FEBRUARY 21, 2019

“Innovation distinguishes between a leader and a follower” Steve Jobs, Co-Founder Apple. Voice of the Customer Voice of the Employee Market Research Best Practices. . "Leadership is the art of giving people a platform for spreading ideas that work." " Seth Godin, Entrepreneur and Author.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Innovation Customer Experience 40

CX Journey

JUNE 22, 2017

Traditionally, most of these voices have been captured through surveys or some other structured form that was initiated by the company, i.e., companies asked customers to provide feedback. You earn when you listen - not just money, but respect. I can’t argue with that.

Customer Journey Map 58

Customer Journey Map Voice of the Customer VOC Social Media 58

Confirmit

MARCH 13, 2018

A safe bet in most cases is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. If you’re doing something with new technologies, such as mobile or text analytics, consider our Innovation category. But you knew that! Can I enter multiple categories?

VOE 40

VOE Voice of the Employee Text Analytics Voice of the Customer 40

Confirmit

FEBRUARY 28, 2017

" Asurion is a proud recipient of two Confirmit ACE Awards as they affirm our dedication to innovation and delivering an exceptional customer experience." Voice of the Customer Voice of the Employee Market Research Company. ” Lee Horgan, Chief Executive of Amadeus Hospitality. "

Hospitality 40

Hospitality Hospitality Social Media Voice of the Employee 40

Confirmit

FEBRUARY 25, 2019

If you’re doing something with new technologies, or are using interesting new approaches, consider our Innovation category. Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you. It’s where the cool kids hang out.

VOE 40

VOE Voice of the Employee B2B Voice of the Customer 40

Confirmit

SEPTEMBER 22, 2019

We are proud to share the success stories of such innovative and people-centric teams. Mars, Incoporated uses Voice of the Employee to build senior talent on a global scale. Here is a glimpse into some of the award-winning organizations you will discover in this book: AIG Travel, Inc.

VOC 40

VOC NPS Voice of the Employee Voice of the Customer 40

Confirmit

NOVEMBER 18, 2018

Voice of the Customer Voice of the Employee Market Research Product Innovation Best Practices. We’ll be running a webinar to show off some of the features in January, so keep an eye on the events page to find out more.

Text Analytics 40

Text Analytics Voice of the Employee Voice of the Customer Innovation 40

Confirmit

APRIL 19, 2017

One of the areas he talked about which really sparked interest from the audience was about employee engagement. Often, while companies run VoC and Voice of the Employee programs, they fail to ask frontline employees for their thoughts about the customer experience they provide each day. Voice of the Customer Company.

CX 40

CX VOC Voice of the Employee Voice of the Customer 40

Confirmit

SEPTEMBER 24, 2020

Voice of the Customer Voice of the Employee Market Research Product Innovation Best Practices. If you weren’t aware of any of these options, and perhaps you’d like to take advantage of them – just give us a call. We’d be glad to help you benefit from these awesome mobile solutions.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Innovation Technology 40

Confirmit

AUGUST 7, 2017

As our teams have introduced new innovations and opportunities to attendees, some people refused to listen. Take action quickly: Employees will be more likely to continue sharing feedback and ideas if they see that their feedback and ideas are actually being taken seriously. Voice of the Employee Best Practices.

Voice of the Employee 40

Voice of the Employee Innovation Start-ups Customer Expectations 40

Confirmit

MAY 12, 2019

You need to: Create a culture that embraces change from the top down and welcomes risk and innovation. Voice of the Employee Best Practices. Think outside silos when making decisions. Ensure you understand the ways of working, challenges and cultures of every part of your organization.

Legal 40

Legal Social Media Voice of the Employee Innovation 40

Execs In The Know

DECEMBER 6, 2021

If both experience data sets are leveraged together, the advantages are far-reaching and can generate a significant impact on agent engagement, frontline team effectiveness, customer loyalty, operational efficiencies, product/service innovation, and future revenue. Interested in learning more?

Contact Center 52

Contact Center CX Unstructured Data Social Media 52