Chip Bell
AUGUST 18, 2020
Innovative products and services are different than ordinary products and services in that they are crafted and choreographed from a fertile imagination. “When you innovate,” wrote Oracle CEO Larry Ellison, “You’ve got to be prepared for everyone telling you that you’re nuts.”
Intercom, Inc.
MARCH 7, 2018
It is not an exaggeration to say that they are one of the most important innovations in human history. West in his book Scale points out that “most urban development and renewal – and in particular almost all newly created planned cities such as Washington, D.C., This is why planned cities such as Washington D.C.,
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Bill Quiseng
NOVEMBER 1, 2023
Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. George Washington was the first President of the United States. Of course, George Washington. But no more.This is our time for a CX Revolution! It was number four?
Fonolo
NOVEMBER 13, 2018
Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Where: Washington, DC. It’s also a fantastic place to look globally at contemporary industry trends and innovators. When: April 29-May 1, 2019.
The Customer Service Blog
SEPTEMBER 6, 2023
In 1994, he stepped down as senior vice president of investment firm DE Shaw & Co and moved to Seattle, Washington. I think frugality drives innovation, just like other constraints do. At the age of 30, Bezos abandoned a successful career on Wall Street to start his own business. We need big failures in order to move the needle.
Customer Bliss
MAY 10, 2016
Samir currently rows crew with Washington D.C.-based Then we talked about exactly how Samir worked to build the first journey map for the Smithsonian which has established the blueprint for countless innovations in the visitor experience, as well as many basic experiences that needed to be consistent from one part of the museum to the other.
Taylor Reach Group
JANUARY 21, 2019
Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., Under Rosetta’s leadership, Philly311 was a finalist for the international United Nations award for Public Service Innovation.
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