Customer Bliss

MAY 10, 2016

Samir currently rows crew with Washington D.C.-based Then we talked about exactly how Samir worked to build the first journey map for the Smithsonian which has established the blueprint for countless innovations in the visitor experience, as well as many basic experiences that needed to be consistent from one part of the museum to the other.

Gaming 0

Gaming Innovation Customer Journey Map 0

Taylor Reach Group

JANUARY 21, 2019

Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., Under Rosetta’s leadership, Philly311 was a finalist for the international United Nations award for Public Service Innovation.

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70

Beyond Philosophy

JULY 20, 2021

Written by an economics blogger and opinion writer, McArdle has written for The Washington Post, Forbes, and The Atlantic, and The Economist. Whenever possible, we shared strategies from innovative companies that had been successful in their efforts. These are still many of the values I have today. by Megan McArdle.

Start-ups 148

Start-ups Entertainment Education Customer Experience 148

Zendesk

JUNE 30, 2022

Zero Friction transforms the way collective heat and cooling suppliers engage with their end customers and support the meter to cash processes by providing an innovative SAAS Cloud Platform. Washington features sidebar navigation and a clean layout on the homepage highlighting key information as custom blocks that can be linked to any URLs.

Artificial Intelligence 98

Artificial Intelligence Retail CRM AI 98

Experience Investigators

OCTOBER 8, 2024

He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. Rohit lives in the Washington DC area with his wife and is a proud dad of two boys. He loves the Olympics (he’s been to five!)

CX 52

CX Entertainment Retail Innovation 52

Chip Bell

APRIL 9, 2019

We do not need a sign to identify the Washington Monument, the Eifel Tower, or Big Ben. His point was to let the performance of the bank and the reputation of its people be the identifying moniker of the structure. If you are known by your works the context in which they are performed will become the label.

Entertainment 84

Entertainment Construction Customer Expectations Innovation 84

CX Journey

MARCH 14, 2017

It seems odd to me that many companies are constantly innovating and evolving, and yet they don't have budget to make sure the customer's voice is heard and implemented into those innovations. It seems strange to me that companies that are not constantly innovating, evolving, and focusing on the customer are even still in business.

CX 59

CX Innovation Technology Technology 59

Taylor Reach Group

MARCH 26, 2018

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. Smart Customer Service 2018 April 9 – 11, Washington, DC. Join us in Washington, D.C. You’ll leave with answered to your top questions.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Lightico

JULY 8, 2021

Auto Finance events and conferences are a great place to learn more about the innovation of lending in different aspects of the auto finance industry an improve customer experience in auto finance. Who should attend: Auto Finance executives and innovators. . Who should attend: Auto Finance executives and innovators. .

Finance 52

Finance Compliance Retail Innovation 52

Doing CX Right

JULY 14, 2020

George Washington University – view course info > here. Fostering a Culture of Innovation. The course I completed is now offered at several reputable schools including: . Seton Hall University – view brochure > here. University of California (UCI)- view curriculum > here. Going Virtual.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

ClientSuccess

NOVEMBER 14, 2019

The CS100 Summit brings the top leaders and innovators in customer success together for a multi-day conference set in the stunning slopes of Utah. Occurring in Indian Wells, CA, the 2020 NGCX brings together customer success managers and innovators from nearly every industry. JW Marriott, Washington D.C. September 15-17, 2020.

Innovation 40

Innovation Customer Service CX Customer Experience 40

MattsenKumar

SEPTEMBER 16, 2021

Not just this, to make sure the clients function efficiently, the firm uses innovation and technology in the best possible way. Washington, D.C.-based The professional services by MattsenKumar are appreciated throughout the market because they have set a benchmark in delivering BPO services. About GoodFirms.

E-commerce 52

E-commerce B2B Innovation Customer Retention 52

ClientSuccess

NOVEMBER 14, 2019

The CS100 Summit brings the top leaders and innovators in customer success together for a multi-day conference set in the stunning slopes of Utah. Occurring in Indian Wells, CA, the 2020 NGCX brings together customer success managers and innovators from nearly every industry. JW Marriott Washington DC. September 15-17, 2020.

Innovation 40

Innovation Customer Service CX Customer Experience 40

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. What are the advantages of becoming an MGA? Knowledge – Most MGAs have years of experience working within the insurance industry. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer.

Retail 52

Retail Innovation Sales Customer Service 52

MattsenKumar

SEPTEMBER 16, 2021

Not just this, to make sure the clients function efficiently, the firm uses innovation and technology in the best possible way. Washington, D.C.-based The professional services by MattsenKumar are appreciated throughout the market because they have set a benchmark in delivering BPO services. About GoodFirms.

E-commerce 52

E-commerce B2B Innovation Customer Retention 52

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Confirmit

APRIL 19, 2017

Earlier this week, we ventured to Washington DC to talk about how businesses can rejuvenate their customer experience programs. The next one is in Chicago on May 11 th where we’ll be talking about harnessing the power of CX innovations. They’re a fabulous way to combine two of our favorite things; CX chat and food.

CX 40

CX VOC Voice of the Employee Voice of the Customer 40

C3Centricity

NOVEMBER 20, 2017

In general understanding the category by zooming in is best for growth, zooming out for innovation. Olin School of Business (Washington University) estimates that 40% of today's Fortune 500 companies on the S&P 500 will no longer exist in 10 years time! I call this zooming in and zooming out. There is no more business as usual.

Start-ups 67

Start-ups Actionable Insights Innovation 67

Customer Experience Matrix

DECEMBER 1, 2017

Don’t think this hasn’t occurred to certain (perhaps most) people in Washington. To take a more positive view: voice interfaces will force innovation in how marketers sell and put a premium on agent-based services that make more decisions for consumers. Perhaps that’s why they’re not interested in breaking them up.

Artificial Intelligence 59

Artificial Intelligence Government Entertainment Retail 59

Gainsight

APRIL 13, 2022

They are the leading multi-cloud services provider for all apps, enabling digital innovation with enterprise control. With over 24,000 employees and an ecosystem of 75,000 partners, VMWare has been behind the technology innovations transforming numerous industries. Everyone in tech knows the name VMware.

Innovation 52

Innovation Sales Start-ups Technology 52

Chip Bell

JUNE 9, 2020

The March on Washington in August 1963 (complete with Dr. Martin Luther King’s “I have a dream” speech) sent a convincing message that no doubt influenced the passage of the Civil Rights Act a year later. “I feel really good about what we just did,” said one woman. No one doubts the power of protests to spotlight an issue.

Gaming 42

Gaming Start-ups Customer Service Customer Expectations 42

Qualtrics

DECEMBER 6, 2018

Specifically for HR professionals: Learn how the world’s most respected employers shape innovative and inclusive cultures that attract, develop and retain great people. Day one features sessions about the future of work, state of people analytics, and leading practices and innovation in people analytics. Location: Washington, D.C.

Innovation 27

Innovation Entertainment Education Technology 27

Qualtrics

FEBRUARY 6, 2019

Workshops topics include Conducting Competitive Research and Analysis for Devising Innovative Products, What Really Happens When Agile Meets User Experience, and Product Design for How People Think (and more). The goal is to unleash the potential in every team so they can produce innovative products. Washington D.C. Date: Sept.

Innovation 33

Innovation Government AI Technology 33

Intercom

NOVEMBER 30, 2023

Liam Geraghty: Paul Shuler is a musician and an IT professional in the Seattle area of Washington state. Enter Intercom Phone Liam Geraghty: That brings us right up to now and to the latest innovation in phone support. But I would also potentially be surprised about the direction it’s been innovated in.

Start-ups 98

Start-ups Technology Technology Gaming 98

Comm100

MARCH 8, 2018

If you want an excellent example of innovative and relevant names, look at the sports team names in the NFL, NBA, and NHL. For example, the “Capitol Team” can be used for a Washington call center team and “Liberty Bell Squad” for a team near the Liberty Bell landmark in Philadelphia, and contest winners can win a trip to these places.

Sports 15

Sports Sales Innovation Customer Service 15

Qualtrics

JANUARY 16, 2019

Dillman- Regents Professor of Sociology, Washington State University. Peter Mackey Head of Strategic Innovation, Wizer. Who should go: Market research leaders looking to gain new, innovative ideas. Location: Washington, D.C. Short-course presenters include: Cynthia RobinsPh.D.- Cultural Anthropologist, Westat.

Gambling 28

Gambling Non-Profits Government Innovation 28

The Success League

FEBRUARY 19, 2025

As proof points, he won the Innovator of the Year award at CS-100 for his Customer Maturity Index and is the one who created the original entry for Customer Success on Wikipedia. She received her MBA from the University of Washington in Seattle, and now lives in San Francisco.

Construction 52

Construction Finance Healthcare Education 52

Comm100

MAY 22, 2020

If you want an excellent example of innovative and relevant names, look at the sports team names in the NFL, NBA, and NHL. For example, the “Capitol Team” can be used for a Washington call center team and “Liberty Bell Squad” for a team near the Liberty Bell landmark in Philadelphia, and contest winners can win a trip to these places.

Omnichannel 52

Omnichannel Sports Sales Social Media 52

Fonolo

JANUARY 22, 2020

Smart Customer Service, Washington DC. It’s packed full of CX innovators from a variety of industries, all exploring ways to delight their customers again and again; and make the customer experience a priority for businesses. Smart Customer Service , Washington DC. Location: Washington DC, USA. Lauderdale.

Customer Service 129

Customer Service Contact Center CX Education 129

Intercom, Inc.

APRIL 21, 2022

Liam Geraghty: Paul Shuler is a musician and an IT professional in the Seattle area of Washington State. Liam Geraghty: That brings us right up to now and to the latest innovation in phone support. One person, though, has upped on-hold music’s game. Paul Shuler: Well, I’m so glad you reached out. Enter Switch.

Start-ups 118

Start-ups Gaming Technology Technology 118

Comm100

AUGUST 23, 2018

The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. How have these innovations worked out for Amazon? Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now. billion U.S.

Customer Service 45

Customer Service Hospitality Hospitality Omnichannel 45

Chip Bell

OCTOBER 2, 2018

My wife and I were vacationing on Orcas Island off the coast of Washington State. Nature and mechanical hiccups make Georganne worth her weight in frequent flyer points. But, the best part is her capacity to create a monogrammed experience.

Customer Service 40

Customer Service Innovation 40

Intercom, Inc.

AUGUST 25, 2022

Mark is an award-winning journalist and digital media innovator with a career in broadcast news that spawns over 20 years – from his very first report on a prison riot in Dublin, to his award-winning reporting from war-torn Afghanistan. Again, just a reminder that politics was in everything at that time. Mark: That’s right.

Social Media 208

Social Media Machine Learning Start-ups Government 208