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Are invoices the key to improving the quality of your customer service experience?

Adrian Swinscoe

Invoices may seem like purely procedural documents. But what […] The post Are invoices the key to improving the quality of your customer service experience? This is a guest post from Jill Goodwin, a Content Master & Writer of Amazing Ideas. first appeared on Adrian Swinscoe.

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Why your customers’ second invoice is so important

Intercom, Inc.

The value of the second invoice. However, as a new business rep, not as much attention is given to retention rates and ensuring your accounts don’t churn initially after their first invoice. To ensure alignment with Intercom’s goals, the solution is simple – I am comped only if the companies I work with hit their second invoice.

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Announcing new next-generation bot capabilities to uplevel your automated support

Intercom, Inc.

SaaS: a customer’s invoice is now available. The bot presents a set of support options, including invoice status. When the customer selects invoice status they instantly see the latest invoice amount, referencing the invoice ID along with a message confirming that the invoice has been paid and processed.

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How to train a conversational chatbot

Intercom, Inc.

For example, if your topic is “invoices”, your list of common questions might be: Where can I view my invoices? How do I change my invoice address? How often will I receive invoices? You should also create answers for each common question you receive within a single topic.

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What is a sales invoice? Complete guide on how to create one

Zendesk

After all, people might judge you for your Krispy Kreme habit, but they won’t care about the invoice. Sales invoices are the key to a company’s finances—a handy way to track what you’ve sold to customers, how much they owe, and when they need to render payment. What is a sales invoice? How do sales invoices work?

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Fraud Spreads as Does the Coronavirus: Steps to Take

Callminer

Could they be manipulated into paying doctored invoices, wiring funds directly to a scammer? In the comfort of their own home, amidst the fear and chaos, do your employees know what to do to protect themselves from such scams? Employees with access to company funds – are they vulnerable?

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Square’s Rohini Pandhi on spotting and solving customer problems

Intercom, Inc.

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. At Square, I manage a product called Square Invoices. For those types of sellers, we offer Square Invoices where they can send a digital invoice to their buyer, and the client can pay online. Rohini: Exactly.

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