SurveySensum

AUGUST 19, 2024

This is one of the customer touchpoint examples where the brand engaged with Mike to remind and or understand why he abandoned the cart. This interaction at this touchpoint in Mike’s customer journey prompted him to become a customer from just a mere visitor. What are Customer Touchpoints?

Touchpoint 52

Touchpoint Social Media Invoicing Text Analytics 52

Gainsight

JULY 5, 2022

As you might imagine, with multiple trackable touchpoints and buckets of data, spreadsheets or homegrown solutions just can’t handle this kind of thing. Overall health score. Invoice history. Net Promoter Score (NPS). One important customer satisfaction metric is the Net Promoter Score (NPS).

Net Promoter Score 64

Net Promoter Score Customer Experience Customer Journey Map NPS 64

CSM Practice

FEBRUARY 24, 2020

Customer engagement is the frequency of engagement a customer has with your customer success team across multiple touchpoints such as email, phone, chat, or meetings. 5. Net Promoter Score (NPS). Net Promoter Score is a widely used metric that quantifies customer satisfaction and loyalty using simple surveys.

Invoicing 52

Invoicing Net Promoter Score Sentiment Analysis NPS 52

CSM Practice

FEBRUARY 24, 2020

Customer engagement is the frequency of engagement a customer has with your customer success team across multiple touchpoints such as email, phone, chat, or meetings. 5. Net Promoter Score (NPS). Net Promoter Score is a widely used metric that quantifies customer satisfaction and loyalty using simple surveys.

Invoicing 52

Invoicing Net Promoter Score Sentiment Analysis NPS 52

ClientSuccess

MAY 8, 2019

Frequency of engagement a customer has with your team across a number of touchpoints (email, phone, meetings, chat). Net Promoter Score (NPS)*. Late Invoice Payments. The number of days a customer’s invoice is past due. Then, measure the adoption of those features/feature sets. Customer Engagement.

Invoicing 59

Invoicing Net Promoter Score NPS Touchpoint 59

Retently

AUGUST 22, 2024

Transactional NPS is perfect for SaaS and Ecommerce businesses, capturing feedback at crucial touchpoints like trial endings and order deliveries to enhance customer satisfaction. This way, you can target key touchpoints without cluttering your list with unnecessary contacts. Retently’s throttling feature is a big help here.

NPS 78

NPS Invoicing Touchpoint Start-ups 78

SurveySensum

FEBRUARY 5, 2024

From the first login screen to your invoices, let your chosen colors show up in everything. They’re your brand’s signature, woven into every touchpoint: website, mobile app, marketing materials, and social media. And here’s a cool trick for SaaS design: use the same colors everywhere.

Invoicing 52

Invoicing Customer Feedback Legal Social Media 52