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Zoom syncs with your calendar (Gmail, Outlook, iCal) and provides simplified enterprise level video conferencing from your PC, smartphone, and dedicated Zoom for Home Devices. The accounting and invoicing solutions on Wave are free to use with no monthly, set-up, or hidden fees. How much does Zoom cost? How much does Wave cost?
An AI-powered CRM can also detect your customers’ outlook and attitude towards you, understand your service agents’ demeanor with your customers, and help detect potential pain points in your customer interactions. Having order and invoice details also helps your users address customer questions quickly. Customer Tracking Process.
It may also send an alert to billing to begin invoicing the customer. Sugar Connect integrates your Outlook or Gmail account with the platform so you can easily send meeting links to new prospects, track their scheduling activity, and pull their information directly into the system. Communication automation.
Integration to email and calendar platforms such as Outlook and Gmail are critical, and you should expect your CRM to deliver this as a standard feature. Other than email and calendar, the most common integration is to ERP or accounting systems so that the CRM system can include customers’ orders and invoice history.
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