Gainsight

APRIL 19, 2022

One of the most powerful tools in a Customer Success (CS) leaders’ arsenal is a data-driven 360 view of a customer scorecard. These questions and more can be answered with ease when a customer scorecard and 360 view is implemented in your CS platform. Renewal dates, ARR metrics, open invoice information, payment history, etc.

Scorecard 98

Scorecard Invoicing CRM Customer Relationship Management 98

Gainsight

MARCH 16, 2022

Creating a Customer Health Scorecard. Before you decide how to measure and create a customer health scorecard, you’ll need to answer some questions: How quickly can customer health scores change (e.g., Invoice history. daily, weekly, monthly, or quarterly)? What elements make up your customer health scores? Account growth.

Scorecard 98

Scorecard Invoicing Start-ups Customer Relationship 98

Zendesk

MARCH 30, 2021

FreshBooks TimeTracker+ (Support) enables you to track time spent on support tasks in Zendesk and record it in FreshBooks for later invoicing. Level AI QA Assist (Support) streamlines your QA program with AI-augmented custom scorecards. Create, review, score and analyze agent performance with an integrated AI-driven QA flow.

Invoicing 98

Invoicing Scorecard Engineering AI 98

Zendesk

APRIL 28, 2023

Review agent tickets with a side-by-side QA scorecard view within Zendesk, turn your agent QA score into a trusted KPI to measure agent performance and career progression, and identify training gaps for agent coaching opportunities. After the call ends, the interaction history automatically updates.

Innovation 52

Innovation Invoicing Scorecard Contact Center 52

Gainsight

MAY 18, 2023

SAP Concur As the world’s leading brand in travel, expense, and invoice management, SAP Concur continues to lead the sector in digital strategy. They have mastered using 360 views, scorecards, and advanced reporting. to over 4.5

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52