Heart of the Customer

JULY 29, 2015

When I was a kid, my rural Iowa hometown got a new radio station. The post A bad customer experience is like an Iowa radio station appeared first on Heart of the Customer. It wanted to be a radio station for everybody, so it would play one song from the eighties, then one from the seventies, the sixties, and so on.

Customer Experience 79

Customer Experience 79

PeopleMetrics

MAY 15, 2015

Although many of the symbols have disappeared over time, here are a few that were catalogued (from the Hobo Museum in Britt, Iowa): Such symbols allowed hobos to relay relevant information to each other, in a language only they could understand. Hobo Symbols from the Hobo Museum in Britt, Iowa. Image Credits. Advertising works.

Net Promoter Score 104

Net Promoter Score Customer Experience Touchpoint Customer Feedback 104

Heart of the Customer

JANUARY 16, 2018

My daughter was home from college this holiday break, and wanted to visit her brother in Ames, Iowa, about four hours away. As we’re a one-car family, she elected to take the bus. That started a series of inexcusable events that makes a CX enthusiast shudder in disbelief. It started when I went to buy her ticket.

CX 37

CX Customer Experience 37

Lightico

MARCH 23, 2022

Check with your local state insurance department to find out which type of license is required to practice as an MGA.

Retail 52

Retail Innovation Sales Customer Service 52

Service Quality Institute

NOVEMBER 8, 2022

I lost one of my hunting gloves on Saturday while hunting for pheasants in Iowa. All my research shows a company that delivers consistently great service builds a brand and increases the value of its business by 100-126,000 percent. Amazon is still the service leader. I went online at Amazon and ordered a new pair.

Customer Service 52

Customer Service Gaming Start-ups Education 52

Beyond Philosophy

JUNE 9, 2022

There is an old movie, Field of Dreams , where a farmer in Iowa plows under acreage of his fields to build a baseball field based on the urging of a mysterious voice whispering, “If you build it, he will come.” Does that mean that we want to have small talk with a sales clerk? For some people, yes, but for others, no.

Technology 88

Technology Technology Customer Service AI 88

Qualtrics

MAY 7, 2019

My family returned home to Iowa and I started actually unpacking and preparing for work. Grant is an alumnus of the University of Iowa Tippie College of Business and started his career here at Qualtrics. After I recovered, I was able to join my family in Park City and took on my first time skiing in Utah. (It Want to chat?

Sales 37

Sales Start-ups 37