Is The Move to Self-Service Better For Your Organization Or The Customer?
Beyond Philosophy
JUNE 9, 2022
However, those needs percolate through the layers of culture, socialization, and technology, which changes how those needs manifest. Does that mean that we want to have small talk with a sales clerk? I love technology, but I didn’t venture to the self-serve kiosks without help. For some people, yes, but for others, no.
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