Beyond Philosophy

MARCH 2, 2016

New York and California residents talk the most; Oklahoma and Kansas residents talk the least. The average U.S. consumer speaks between 110 and 150 words , faster than in the past. Slowest talkers tend to be from the South, and the fastest from the Pacific Northwest.

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

Zendesk

JANUARY 31, 2022

Kansas provides the option to use image or video background for the hero unit. Miami offers flexibility to use image or video background for the hero unit. It features category navigation on the header to allow intuitive access to sections and articles from every page in the Help Center.

Contact Center 52

Contact Center Compliance Gaming CRM 52

Beyond Philosophy

MAY 31, 2016

Gwinner of Kansas State University—have found that employee behavior and advocacy—regardless of the employee’s level of satisfaction—have a direct and profound relationship to the behavior of customers, and also to corporate sales and profitability. Gremler of Bowling Green State University and Kevin P.

Customer Loyalty 111

Customer Loyalty Customer Experience Sales Technology 111

Customer Bliss

AUGUST 29, 2017

To help you better understand how they work: “Learn The Business First” This was a piece of advice she got from a mentor after coming to Hallmark, following several high-level, data-driven roles at other companies (predominantly in the Kansas City area). She used 1-on-1 relationship-building to learn the business.

Net Promoter Score 71

Net Promoter Score Customer Experience B2B Social Media 71

Taylor Reach Group

SEPTEMBER 15, 2017

In the 1950’s, the US Navy moved its entire fleet of planes from Pensacola, Florida, to Olathe, Kansas, the night before a predicted hurricane in Pensacola. The next day was beautiful in Pensacola…and a tornado hit Olathe and destroyed the fleet. Disasters come in all shapes and sizes, and they are, by definition, unpredictable.

Contact Center 83

Contact Center Customer Relationship Management CRM Customer Relationship 83

Zendesk

JANUARY 3, 2022

Standard Beverage is now the leading distributor of wine, spirits, and beer in Kansas, but that wasn’t always the case. Let’s look at a real-life example of the data-driven approach in action. Sales analytics use cases. Most of their 70+ years in business were as a distributor to local liquor stores. They thrived in that market.

Sales 52

Sales CRM B2B Finance 52

Intercom, Inc.

JULY 5, 2018

How do I take Aaron’s message and actually tell that to a customer that doesn’t really get it because they’re in Kansas? The idea is to take those ideas and turn them into something a bit more tangible. Doug: That’s the reality.

Sales 171

Sales Start-ups Gambling B2B 171

Intercom, Inc.

JULY 5, 2018

How do I take Aaron’s message and actually tell that to a customer that doesn’t really get it because they’re in Kansas? The idea is to take those ideas and turn them into something a bit more tangible. Doug: That’s the reality.

Sales 163

Sales Start-ups Gambling B2B 163