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Although the market for chatbots and customer experience automation is perceived as mature, many sectors such as financial services and healthcare, still fail to leverage the full potential of the technology beyond collecting customer data before passing customers to a human agent for resolution. Dvir Hoffman. A primary roadblock?
Our technology seeks to alleviate pressure on customer service teams by providing an all-in-one customer communication platform that includes a wide variety of channels, including WhatsApp. Founded in 2013, CommBox revolutionizes customer communication with its AI-powered omnichannel solution. Yigal Arnon & Co. About CommBox.
Her true passion is creating innovative approaches to customer experience, employee engagement and omnichannel marketing, transforming them into both human-centered and results-oriented programs. Her goal was to build enabling technology. When she joined Hallmark six years ago, she knew she found a job she could truly love.
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